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Gardena Honda - Service Center

Gardena, CA

4.6
1,076 Reviews

1,076 Reviews of Gardena Honda - Service Center

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August 23, 2024

arturo was amazing and very helpful. Helped me understand what needed to be done with the car. More

by Martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
arturo
Aug 26, 2024 -

Gardena Honda responded

Thanks for the fantastic review, Martin! We're thrilled to hear Arturo provided such great support. Our team is always here to help you with any car needs. Your satisfaction means a lot to us! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 23, 2024

5 Starts For Jairo Beaza. Knowledgeable, Honest, Clear, and professional. I would recommend him for all your vehicle service needs. More

by Eddie F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Beaza
Aug 26, 2024 -

Gardena Honda responded

Thanks for the awesome review, Eddie! We're thrilled to hear Jairo made such a positive impact with his expertise and professionalism. Your recommendation means a lot to us, and we look forward to serving you again in the future! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 23, 2024

Great customer service! Special thanks to Will Lopez for taking care of my daughter’s Honda Accord! We will definitely be back for all our maintenance and repair needs! More

by Maria Belmonte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Lopez
Aug 26, 2024 -

Gardena Honda responded

Thank you, Maria! We’re thrilled to hear about your positive experience with Will. Our team is dedicated to providing top-notch service, and we look forward to assisting you and your daughter with all your maintenance and repair needs in the future! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 22, 2024

Fast and friendly service! Service agent Ana did a great job! I was happy with everything. More

by MOLAT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana
Aug 23, 2024 -

Gardena Honda responded

We're thrilled to hear you had a great experience with Ana. Our team works hard to provide speedy and friendly service, and it’s wonderful to know it made an impact. We appreciate your support! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 22, 2024

The staff were friendly,helpful & courteous. Service was great & fast. I was a drive up customer & it was the best. I want turned away & everything went smoothly. I was even giving a ride back t More

by scomiea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cooper Lopez
Aug 23, 2024 -

Gardena Honda responded

Thanks for the fantastic review, scomiea! We’re thrilled to hear you had such a positive experience with our team and service. We appreciate your support and hope to see you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 22, 2024

I am not happy for what they did to me i only like to have a change oil but they told me i need to change filter it cost me $800. More

by Vicky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jairo
Aug 29, 2024 -

Gardena Honda responded

Vicky, We're disappointed to see you are dissatisfied with your recent experience. I'd like to learn more about your concerns and do my best to address them. When you have a moment, please call me directly at 424-340-9120. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

August 21, 2024

The service department staff were friendly, professional, and efficient. Jairo Baeza took the time to thoroughly explain what my vehicle needed and answered all of my questions without any rush or pressure. More

by Teetab09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Baeza
Aug 22, 2024 -

Gardena Honda responded

Thank you so much for sharing your positive experience with our service department and Jairo Baeza. We're thrilled to hear that you found our staff to be friendly, professional, and efficient. We strive to provide excellent customer service and we're glad we could meet your expectations. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 21, 2024

Art always takes care of me when I go . The staff is friendly and everyone makes it an easy experience. More

by Katrina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art
Aug 22, 2024 -

Gardena Honda responded

Hi Katrina, thank you so much for your kind words! We are thrilled to hear that Art and our staff provided you with excellent service. We strive to make every visit easy and enjoyable for our customers. We appreciate your feedback and hope to see you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 21, 2024

Tried charging me for warranty covered work. Went to other dealer and got it covered through warranty. More

by Ramirez040803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexis
Aug 29, 2024 -

Gardena Honda responded

We can understand your disappointment and would like to learn more about why you were told this would not be covered under warranty. At your convenience, please call me directly at 424-340-9120. I hope to hear from you. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

August 21, 2024

Very disappointed. Service adviser wanted to charge me $1200 for a starter that wasn’t even the problem. Spoke with Navy who was the service advisor manager and still h More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ana,Navy
Aug 29, 2024 -

Gardena Honda responded

Don, We appreciate you sharing your concerns. If you've still not been able to speak with Navy, please call me directly at 424-340-9120 and I will be happy to assist you. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

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