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Gardena Honda - Service Center

Gardena, CA

4.6
1,074 Reviews
Call Service Center (424) 340-9300

1,074 Reviews of Gardena Honda - Service Center

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September 19, 2024

Gardena Honda staff were on time and helpful explaining the options for my service. I will be back. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Report | Print
Sep 20, 2024 -

Gardena Honda responded

Thanks, Greg! We're thrilled to hear that our team provided you with timely and helpful service. Your satisfaction means a lot to us, and we look forward to welcoming you back for your next visit! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

September 19, 2024

Excellent service to fix front tires that picked up screw when walked in close to end of the day More

by KMDYONA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Lopez
Report | Print
Sep 20, 2024 -

Gardena Honda responded

We’re thrilled to hear you had a great experience with our tire service. Our team is always here to help, even at the end of the day. Your satisfaction means a lot to us! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

September 19, 2024

The advisor was grate an so was the tech the job go done very quick More

by SEBASTIANLAGUNAS573
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
Report | Print
Sep 20, 2024 -

Gardena Honda responded

Thanks, Sebastian! We're thrilled to hear that you had a great experience with our advisor and the tech team. Quick and effective service is what we aim for, and your feedback means a lot to us! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

September 19, 2024

I should not spend 3 hours at the service center just to get a simple oil change. More

by Robin A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
Report | Print
Sep 27, 2024 -

Gardena Honda responded

Robin, You are correct. An oil change should never take this long. At your convenience, we'd like to learn more about when you were here for this service, so we can look into what caused this delay. Please call me directly at 424-340-9120. I hope to hear from you. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

September 18, 2024

Customer service was excellent. Friendly and welcoming. Never had an issue at Gardena Honda 😊 thx More

by Yuliana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale cockerille
Report | Print
Sep 19, 2024 -

Gardena Honda responded

Yuliana, thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our customer service. Your satisfaction is our top priority, and we look forward to serving you again at Gardena Honda! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

September 18, 2024

They are extremely professional and very kind. I have always brought my car here for the required maintenance of my car at this dealer. More

by mapodaca540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Sep 19, 2024 -

Gardena Honda responded

We’re thrilled to hear you’ve had such a positive experience with our team. Your trust in us for your car maintenance means a lot, and we look forward to continuing to provide you with excellent service! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

September 18, 2024

Possibly the best customer service I've ever received from a car dealership. Thank you More

by lorrainealvarez1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur,martin,chelsie,cleaver
Report | Print
Sep 19, 2024 -

Gardena Honda responded

Lorraine, we’re thrilled to hear you had such a great experience with our customer service! Your satisfaction is our top priority, and we appreciate you taking the time to share your feedback. Thank you for choosing us, and we look forward to serving you again! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Sep 19, 2024 -

lorrainealvarez1960 responded

Thank you ! Regarding my customer service experience i can go on and on about how great they were. From arrival to picking up my vehicle. Honda Helpful People work at Gardena Honda I can say that with sincerity. Thank you all and again Arthur ,Martin, Chelsea and Clever.

September 18, 2024

A 45 minute job took four hours to complete , if I was informed that. I wouldn’t have left my car there I would’ve made another appointment More

by iletttrinh
Service Communication
Recommend Dealer
No
Employees Worked With
Will
Report | Print
Sep 24, 2024 -

Gardena Honda responded

Your time is valuable and we're discouraged to see services took this long. At your convenience, we'd like to learn more about when you stopped by so we can look into what caused this delay. Please call me directly at 424-340-9120. I hope to hear from you. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

September 18, 2024

The salesperson There were recommendation, and he did not inform me of them. He stated in his report that he did. More

by poornaynay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Guerrero
Report | Print
Sep 24, 2024 -

Gardena Honda responded

Transparency is very important to us here, which is why this is discouraging to read. When you have a moment, we'd like to learn more about your service visit and what was discussed with your advisor. Please call me directly at 424-340-9120 at your convenience. I look forward to hearing from you. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

September 18, 2024

Bad services. Will ever forever say NO THI THIS DEALER. Try to charge money to customers by any way they can do. Bye bye GH. More

by calvintran6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bad services
Report | Print
Sep 25, 2024 -

Gardena Honda responded

Calvin, We're discouraged to see you're dissatisfied with the level of service you've been provided. Should you like to discuss any concerns further, please call me directly at 424-340-9120. I'm here to help. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

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