1,442 Reviews of Gardena Honda - Service Center
Everything was great except that my battery was serviced as "good" then 10 days later it died and AAA diagnosed it as "bad" and needing to be replaced. Wish it was noticed during oil change and inspection t as "good" then 10 days later it died and AAA diagnosed it as "bad" and needing to be replaced. Wish it was noticed during oil change and inspection to avoid being stranded. More
1) Standard wait time for a task is always 2 hr. Without any evaluation of the task. 2) No plan to check for needed parts for repair before customer bring the car in. I got a new car with some Without any evaluation of the task. 2) No plan to check for needed parts for repair before customer bring the car in. I got a new car with some simple plastic broken part, I described the part, the phone lady asked to bring the car in. 2 hr. Later the service person informed me that they didn’t have the part. I need to wait for it. They will call when it’s in. The part is less than $4. The service person repeatedly inform me that the $4 would be on the dealer (unnecessary because I just drove the car out only a day or two with less than 200 miles driven. It should be regardless. Let alone, the part fell on my head on the first open the trunk even!) I clearly explained which part. Why can’t the availability couldn’t be checked prior to my arrival, was beyond me. Two hours of my time worth nothing to this dealership, I gain absolutely no respect on. And weeks gone by, no call for the readiness of the part. I called, they said yes the part was ready. I need to book 2 hours to put it in. I couldn’t make my time for several weeks. The first 4 events above could have caused this dealer 1 star, however on the appointment day, I’ve met Khalid who safe my 2 hr by evaluated the situation and decided to fix the problem without me having to wait any longer. 2 stars were added back to the original 1. Thanks to Khalid. This dealership has a potential to be a great one. I hope they make it to that level soon. More
Have purchased multiple vehicles there and have always take care of me. This time around no appointment oil change took less than 45 min. I was surprised and happy because I need it before a trip I made. take care of me. This time around no appointment oil change took less than 45 min. I was surprised and happy because I need it before a trip I made. Thank you More
Benny is the best service rep. He is honest and helpful. Big difference experience from Sales department. Bring your car there but never be fooled by sales people in Gardena HONDA He is honest and helpful. Big difference experience from Sales department. Bring your car there but never be fooled by sales people in Gardena HONDA. More