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Gardena Honda - Service Center

Gardena, CA

4.6
1,458 Reviews
Call Service Center (424) 340-9300

1,458 Reviews of Gardena Honda - Service Center

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May 08, 2024

Horrible service and horrible wait time never going back to this place I waited over 2 hours for just an oil change More

by f_rodriguez94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benny
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May 23, 2024 -

Gardena Honda responded

It's important we are providing both prompt and quality service and we're disappointed that's not what you received. Your opinion and feedback are both extremely important to us, which is why we'd like the opportunity to speak with you about this further. At your convenience, please call me directly at 424-340-9120. I hope to hear from you. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

May 08, 2024

Brought my vehicle in for the programming of an additional key, an issue with the trim on my steering wheel and activation of my alarm system. Mike Garcia, the service advisor, was very professiona More

by JOSE.A.VASQUEZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Garcia
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May 09, 2024 -

Gardena Honda responded

Hi Jose, thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that Mike provided you with professional and knowledgeable service. It's great to know that your experience at our dealership was enjoyable and efficient. We appreciate your feedback! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 08, 2024

Good customer service department, and great prices for essential repairs. Christian is a very fine service representative. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian in the service department.
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May 09, 2024 -

Gardena Honda responded

Hi Robert, thank you for your positive feedback! We are thrilled to hear that you had a great experience with our customer service team and found our prices to be reasonable. We appreciate your kind words about Christian, and we will be sure to pass along the praise. Thank you for choosing us! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 08, 2024

Alexis was very helpful and made the whole process easy and delivered on the time needed to finish. More

by RICHARD_728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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May 10, 2024 -

Gardena Honda responded

Hi Richard, thank you for the kind words! We're thrilled Alexis provided you with excellent service and made your experience smooth and efficient. We appreciate your feedback and look forward to assisting you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 07, 2024

Very helpful, satisfied with the work and customer service . No complaints from me at all More

by DALLAS896
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
Report | Print
May 08, 2024 -

Gardena Honda responded

Hi DALLAS896, thank you so much for your kind words! We're thrilled to hear that you found our work helpful and were satisfied with our customer service. If you ever need anything in the future, feel free to reach out. We appreciate your support! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 06, 2024

Service provided by Mike was efficient and very quick and personable will refer others definitely to the dealership More

by LELE_COLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
May 07, 2024 -

Gardena Honda responded

Hi Lele, thank you for sharing your positive experience with us! We're thrilled to hear that Mike provided you with efficient and personable service. Referrals are the highest compliment we can receive, so we truly appreciate you spreading the word about our dealership. We look forward to serving you again! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 06, 2024

Art was very helpful and had service on my car done quickly. Had my car in no time. Thanks More

by TONYASIS57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art
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May 07, 2024 -

Gardena Honda responded

Hi Tony, thank you so much for taking the time to share your positive experience with Art! We're thrilled to hear that he was able to provide you with quick and efficient service for your car. We appreciate your feedback and look forward to serving you again in the future! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 06, 2024

Had a good experience. Great communication throughout. Would recommend and definitely will come back next time. More

by RAMIREZANDY14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo
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May 07, 2024 -

Gardena Honda responded

Hi Ramirez, thank you for sharing your positive experience with us! We're delighted to hear that you found our communication to be great. We appreciate your recommendation and look forward to welcoming you back next time. If you have any questions or need further assistance, feel free to reach out. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 06, 2024

Nice staff, slightly confused of the new layout since they remodeled. Would have liked better directions to follow. Other than that, they were quick and polite. More

by Marlyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana
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May 06, 2024 -

Gardena Honda responded

Marlyn, We're happy that overall you had a quality experience. We appreciate the feedback regarding the directions. We'll definitely be sure to take this into account and we look forward to seeing you here at your next service visit. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 06, 2024

Waiting for 3 hours without any service at all Given for oil change-even I got charged realizing nobody worked on my car, once I was leaving the place-management apologized giving me some credit, wond More

by Maguz71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arturo Jauregui
Report | Print
May 15, 2024 -

Gardena Honda responded

Thank you for taking the time to speak with us earlier about your experience. Your time is valuable and it's important we are completing services in a more timely manner. We look forward to seeing you at your next visit and getting you in and out of here quickly. Should you have any questions before your next visit, please call me directly at 424-340-9120. I'm here to help. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

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