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Gardena Honda - Service Center

Gardena, CA

4.6
1,636 Reviews
Call Service Center (424) 340-9300

1,636 Reviews of Gardena Honda - Service Center

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June 14, 2024

Top tier customer service! Nice comfortable waiting area equipt with beverages! As soon as you arrive staff approach you offering support! More

by MONIQUELAWSON22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ANNA, ALEXIS, CHRIS
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Jun 17, 2024 -

Gardena Honda responded

Hi MONIQUELAWSON22! Thank you so much for your kind words! We are thrilled to hear that you enjoyed our customer service and amenities. We strive to make every visit a pleasant one for our guests. We hope to see you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

June 14, 2024

Found and took care of the problem quickly. Provided a ride to and from Gardena Honda dealership. I'm elderly and handicapped so the quick responses were greatly appreciated. More

by aalv7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale in service department was outstanding in following the process to a conclusion.
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Jun 14, 2024 -

aalv7 responded

I usually take my Honda vehicles to an independent mechanic because of the higher costs but my cars are older and I think this dealership is well worth the money. Thanx

Jun 17, 2024 -

Gardena Honda responded

Hi aalv7, thank you for sharing your positive experience with us! We're glad we could assist you quickly and provide transportation to the dealership. Your satisfaction is our top priority, and we appreciate your feedback. Let us know if there's anything else we can do to help. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

June 14, 2024

Excellent place to take your car for service and also to purchase a car friendly customer service always very helpful More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo
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Jun 17, 2024 -

Gardena Honda responded

Hi Jose! Thank you so much for the positive review. We're thrilled to hear that you had a great experience with our customer service team. We appreciate your support and hope to see you again soon for any future car service or purchases. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

June 14, 2024

Appointment time was kept. Jairo was very helpful. I ended up needing tires so it took longer than expected but Jairo was very apologetic. More

by Lindahiker18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Baeza
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Jun 17, 2024 -

Gardena Honda responded

Hi Lindahiker18, thank you for taking the time to share your feedback about your recent visit. We're thrilled to hear that Jairo provided excellent service, even though there was a slight delay. We appreciate your understanding and hope to see you again soon for your future automotive needs. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

June 14, 2024

Very Good and taking care of the issue👍 The last time they replaced the tire that was covered by insurance..Alexis promised it will be replaced Tuesday and it did - Thanks Jonda Gardena for the Job well More

by fmcastillo519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Jun 17, 2024 -

Gardena Honda responded

Hi fmcastillo519, thank you for sharing your positive experience with us! We're thrilled to hear that Alexis was able to take care of the tire replacement for you efficiently. We appreciate your feedback and look forward to serving you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

June 14, 2024

I've been dealing with this dealership for 5 years now (when it was DHC Honda) and I've never encountered a problem. More

by MIRIAMREMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
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Jun 17, 2024 -

Gardena Honda responded

Hi MIRIAMREMO, thank you for being a loyal customer for 5 years! We appreciate your positive feedback about your experience with our dealership. If you ever need anything in the future, please don't hesitate to reach out. We look forward to continuing to serve you in the years to come. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

June 13, 2024

Took my car in for my tire end up having to pay $1090. 00. In the meantime my sunglasses were taken. Not pleased at all. More

by CWILLIAMS040686
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
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Jun 14, 2024 -

Gardena Honda responded

Thank you for bringing this to our attention. This is something we'd like to learn more about and address. At your earliest convenience, please call me directly at 424-340-9120. I look forward to hearing from you soon. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

June 13, 2024

Friendly, organized, when needed brake pads, I should have rescheduled as they did not have part and kept my car all day. More

by JOYCEGOFFEAU
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Provided for my transpiration home which was appreciated.
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Jun 14, 2024 -

Gardena Honda responded

Hi JOYCEGOFFEAU, thank you for taking the time to share your feedback. We apologize for any inconvenience caused by the delay in getting the part for your car. We will definitely work on improving our communication and efficiency in the future. We appreciate your understanding and hope to serve you better next time. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

June 13, 2024

Muy buen servicio amables como siempre y la espera no es mucho tiempo el mejor servicio definitivamente More

by CRISANTA2980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo jauregui
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Jun 14, 2024 -

Gardena Honda responded

Hola CRISANTA2980, gracias por tus amables palabras! Estamos encantados de saber que tuvo una experiencia positiva con nuestro equipo. Brindar un excelente servicio al cliente y minimizar los tiempos de espera son nuestras principales prioridades. Apreciamos sus comentarios y esperamos poder servirle nuevamente en el futuro. Saludos, Elizabeth Bernaba Gerente de Relaciones con el Cliente ebarnabie@dwgardenahonda.com

June 13, 2024

Recently renovated, this location has a mini self-serve cafe and waiting area for customers. More

by PURPLE_ROCZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art
Report | Print
Jun 14, 2024 -

Gardena Honda responded

Thank you so much for the positive feedback, PURPLE_ROCZ! We're thrilled to hear that you enjoyed our newly renovated space and self-serve cafe. We appreciate you taking the time to share your experience and hope to see you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

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