Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Gardena Honda - Service Center

Gardena, CA

4.6
1,505 Reviews
Call Service Center (424) 340-9300

1,505 Reviews of Gardena Honda - Service Center

Sort by
May 31, 2024

Efficient Helpful Professional Updates good Explanations good Phone rep/floor rep/mechanics/accounting/ Checkout/release all good More

by ilvmyvet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory-excellent
Report | Print
Jun 03, 2024 -

Gardena Honda responded

Thank you so much for the kind words, ilvmyvet! We are thrilled to hear that you found our team efficient, helpful, and professional. We strive to provide top-notch service across all departments, and we're glad that your experience reflected that. We appreciate your feedback! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 30, 2024

Service Agent, Bruce (? ) assisted me, he was very helpful and worked above and beyond to assist with turning the alarm sensitivity down of my car. More

by SAMMIEBLUE17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce
Report | Print
May 31, 2024 -

Gardena Honda responded

Hi Sammie, thank you for sharing your positive experience with our service agent, Bruce! We're thrilled to hear that he went above and beyond to help you with your car alarm sensitivity. We appreciate your feedback and look forward to serving you again in the future! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 30, 2024

Very nice people. They follow up pretty consistently that you have an appointment coming up. They are very attentive when you get there. Only issue I have is that I’ve More

by MAIIRVALVERDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
Report | Print
Jun 06, 2024 -

Gardena Honda responded

We're disappointed we've been unable to identify this issue with your vehicle. If you're still having this issue, please call me directly at 424-340-9120 and I will be happy to assist you and see what we can do to help get this resolved once and for all. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

May 30, 2024

Dissatisfied about the service in regards to having driven only 2500 miles since purchasing my 2021 HRV. I was charged for major maintenance visit. More

by JAMESBARRETT910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Report | Print
Jun 06, 2024 -

Gardena Honda responded

James, We're disappointed that you are dissatisfied and we appreciate you taking the time to speak with us further about your concerns. Should you have any other concerns in the future or any questions about anything, please feel free to call me directly at 424-340-9120 and I will be happy to assist you. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

May 29, 2024

The service center is relatively expensive with limited service capabilities. Sometimes I get contrasting guidance from different reps. However, they do offer a Uber ride while your vehicle is being se More

by Fran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Report | Print
May 29, 2024 -

Gardena Honda responded

Fran, We see your experiences here at our service center have just been mediocre. We strive to provide 5-star service at each visit, which is why I'm available should you like to discuss any issues you've experienced here. You can reach me directly at 424-340-9120. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

May 29, 2024

Excellent service on every visit! Staff is always friendly and ready to assist with my vehicle needs. More

by kmontano77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana
Report | Print
May 30, 2024 -

Gardena Honda responded

Hi kmontano77, thank you for the kind words! We're thrilled to hear that you've had such positive experiences with our staff. Providing excellent service is always our top priority, and we're grateful for your support. We look forward to serving you again in the future! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 29, 2024

This dealership was clean, friendly and efficient. Staff was courteous and quality work was performed. More

by SAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
May 30, 2024 -

Gardena Honda responded

Thank you for the kind words, Sal! We're thrilled to hear about your positive experience at our dealership. Providing a clean, friendly, and efficient environment for our customers is a top priority for us. We appreciate your feedback and look forward to serving you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 28, 2024

I absolutely love this dealership. I brought my car from here and been coming back every since. More

by Kelis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale
Report | Print
May 29, 2024 -

Gardena Honda responded

Hi Kelis! Thank you so much for your kind words and for being a loyal customer. We're thrilled to hear that you love our dealership and we look forward to continuing to provide you with excellent service in the future. See you on your next visit! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 27, 2024

I called Jairo Baeza @ my engine jolting when starting, Jairo handled several problems right away. So far, My vehicle runs great 👍 More

by NINADWALKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Baeza, Car rental advisor Ms, ?
Report | Print
May 28, 2024 -

Gardena Honda responded

Hi NINADWALKER, thank you for sharing your positive experience with Jairo! We're thrilled to hear that he was able to quickly address your engine issues and get your vehicle running smoothly again. If you ever need assistance in the future, feel free to reach out. We're here to help! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 27, 2024

Sence the ownership change,quality of service has not suffered. Alexis assistance was greatly appreciated. More

by THERICHARDOFFORD
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Quintanilla and Benny Nguyen . These two employees are valuable assets to this dealership.
Report | Print
May 29, 2024 -

Gardena Honda responded

Hi THERICHARDOFFORD, thank you for your positive feedback! We're thrilled to hear that you've noticed no drop in service quality since the ownership change. We'll be sure to pass along your compliments to Alexis. We appreciate your support and hope to continue exceeding your expectations. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

1
...
105
106
107
...
151