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Gardena Honda - Service Center

Gardena, CA

4.6
1,488 Reviews

1,488 Reviews of Gardena Honda - Service Center

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June 03, 2024

Service took a very long time. It was an oil change and recall. It took 3 hours More

by Susie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Great customer service
Jun 03, 2024 -

Gardena Honda responded

Susie, We appreciate your patience and your feedback. Basic services like an oil change should not take this long, which is why I'd like the opportunity to speak with you and learn more about when you stopped by. At your convenience, please call me directly at 424-340-9120. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

June 03, 2024

It’s very expensive compared to what other nearby Honda dealers are. They did not provide an accurate receipt when it was time to pay for the service, and Alexis was going back and forth with me about the More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexis, Marvin
Jun 03, 2024 -

Gardena Honda responded

Maria, We appreciate you bringing these concerns to our attention and we're disappointed your service experience didn't go seamlessly. At your convenience, please call me directly at 424-340-9120, as I'd like to learn more about what transpired and help address these concerns. I look forward to speaking with you soon. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

June 02, 2024

Been coming here for 12 years for 3 of my Hondas. Arturo “Art” is my guy. He should be promoted. He’s always sincere and knowledgeable with any questions I have. I only go to him nowadays. Truly the More

by MADHU.SOMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo “Art”
Jun 03, 2024 -

Gardena Honda responded

Madhu, we are thrilled to hear about your positive experiences with Arturo! Thank you for your loyalty over the past 12 years. We appreciate your kind words and will be sure to pass along your feedback. We look forward to serving you and your Hondas for many years to come! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

June 02, 2024

Fast and efficient got everything done in a timely manner all my needs and concerns were met and the ride share is a wonderful thing Honda offers thank you Honda More

by Mary martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
Jun 03, 2024 -

Gardena Honda responded

Hi Mary, thank you so much for your kind words and 5-star review! We're thrilled to hear that you had a great experience with our ride share service and that we were able to meet all your needs and concerns in a timely manner. We appreciate your feedback! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

June 02, 2024

Anayanci was excellent and beautiful. Very efficient and wonderful customer service. I still need my car mat that was lost when washed when bought my vehicle though. More

by JESSUSPI03
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anayanci
Jun 03, 2024 -

Gardena Honda responded

We're happy to see you received quality service from Anayanci. At your convenience, please call me directly at 424-340-9120 and I will be glad to assist with your mat. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

June 02, 2024

Great Service! Will was helpful as always. Helped me out with all my cars needs and even some extra stuff More

by JONNSL15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
Jun 03, 2024 -

Gardena Honda responded

Hi Jonnsl15, thank you so much for sharing your positive experience with us! We're thrilled to hear that Will was able to assist you with all your car needs and more. We appreciate your feedback and look forward to serving you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

June 02, 2024

Diller honda te da un excelente servicio y trabajo Los recomiendo Me ayudaron con mi problema de mi carro y me lo dejaron excelente More

by Elisa ornelas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis quintanilla
Jun 03, 2024 -

Gardena Honda responded

Hola Elisa, muchas gracias por recomendarnos y por compartir tu experiencia positiva en Gardena Honda! Estamos encantados de saber que nuestro equipo pudo ayudarlo con el problema de su automóvil y dejarlo satisfecho. Apreciamos sus amables palabras y su apoyo! Saludos, Elizabeth Bernaba Gerente de Relaciones con el Cliente ebarnabie@dwgardenahonda.com

June 02, 2024

Good Service; fair treatment and a place of friendly staff. Just wish service hours longer More

by GENSCHOLARX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo
Jun 03, 2024 -

Gardena Honda responded

Thank you for taking the time to share your experience, GENSCHOLARX. We're glad to hear you found our service to be good and our staff friendly. We appreciate your feedback about service hours and will certainly take it into consideration for future improvements. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

June 02, 2024

The ownership has made a difference. Prompt maintenance scheduling and service performed and complete in one hour! More

by FUZ929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Jun 03, 2024 -

Gardena Honda responded

Hi FUZ929, thank you for sharing your experience with us! We're thrilled to hear that you had a positive interaction with our maintenance team. Providing efficient and effective service is always our top priority. We appreciate your feedback and look forward to serving you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

June 02, 2024

Clean excellent customer service. Advisor was extremely helpful and had a through knowledge of the services I needed for preventive maintenance More

by YNGJUAN07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art
Jun 03, 2024 -

Gardena Honda responded

Hi YNGJUAN07, thank you for taking the time to share your experience! We're thrilled to hear that you found our customer service excellent and our advisor helpful. We strive to provide top-notch service to all our clients. Let us know if there's anything else we can assist you with. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

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