Garden Grove Nissan

A rating of 1 star (Poor) is too high for this dealer in my opinion as there was no option to rate 0 star. This past week I came to the Nissan Gargen Grove and bought the advertised service package whi my opinion as there was no option to rate 0 star. This past week I came to the Nissan Gargen Grove and bought the advertised service package which includes 3 oil & filter changes plus tire rotations and inspections for $129.95. I made the appointment for 4:45 pm as it was available on the website. Out of caution, I called just to make sure and was told that they would need at least 2 hours to complete the oil change and tire rotation. Since they are closed at 6pm, I would need to make the appointment at 4pm. So I listened to the service advisor and changed my appointment to 4 pm. I showed up on time, got checked in around 4pm, no problem. I waited at the dealership. To my surprise, at 4:20 pm, the cashier called my name, I walked over and was told that my car was ready (20 minutes for doing an oil & filter change plus tire rotation??). But that was not all, the bill came to $178+. I looked at the bill and it listed PARTS (didn't specify which part) plus tax which added almost $49 to the bill. told her that I had bought the $129.95 package from the service advisor and there shouldn't be any additional charges. The cashier kept insisting that I need to pay the entire $178+ on the bill. We went back and forth a few times, I finally asked her to have me speak to the service advisor I wish I had asked for his name as his uniform didn't have a name on it. The cashier called the service advisor, they talked for a while, and finally the cashier told me that she would only charge me $129.95 for the 3 oil change package. At the end, I didn't have to pay extra, but I still feel strongly that they tried to rob me. If I didn't read the bill and just handed them my credit card, I would had paid $49 extra on top of $129.95 (an extra 38% of the original agreed price ). That was a scam!!! I don't know if I want to go back to the Nissan Garden Grove now for the remaining 2 oil changes and tire rotations that I had already purchased, we'll see. More

Thank you for your service you guys always give me a great service that’s why I always come back to you guys thank you great service that’s why I always come back to you guys thank you More

El tempo de espera estuvo perfeto no cafe hay maquina pero no cafe service perfec pero no cafe service perfec More

Asked to check my brakes they did not not a good thing I’m at 60k miles I’m at 60k miles More

This dealership went above and beyond to help me with my car maintenance. They tried to help me in every way possible with many accommodations. car maintenance. They tried to help me in every way possible with many accommodations. More

Paid $200 for them to tell me the cost of replacing the blower was $1000. They don’t want my business anymore. blower was $1000. They don’t want my business anymore. More

My entire process of financing my car after my lease had ended was very smooth. I worked with internet sales manager, Judy Gregorios, who was attentive, to the point and extremely professional. Absolutely ended was very smooth. I worked with internet sales manager, Judy Gregorios, who was attentive, to the point and extremely professional. Absolutely Great Experience! More

We got an oil change and the service was great and fast. I was also told I can go to any Nissan dealer for other services. I was also told I can go to any Nissan dealer for other services. More

I had bad experience with Donaldo. he is really bad costumer service and bad attitude. he is really bad costumer service and bad attitude. More

The service was great, will come back for future services at this dealership thank you at this dealership thank you More