Garden Grove Nissan
Garden Grove, CA
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This dealer was my favor place since I bought my first nissan. I had bought 3 Nissan since.I used to take my vehicles for services here. On September 12, I took my Nissan Rogue for a break diagnostic. The nissan. I had bought 3 Nissan since.I used to take my vehicles for services here. On September 12, I took my Nissan Rogue for a break diagnostic. They charged me $200 for the diagnostic. I thought it was excessive but since I was planning to get the repair done and because it was to be applied towards the repair, I had no objection. they, the said that the front and back rotors needed to be resurfacing and they gave me an estimate of $800 to resurface front and back with out replacing the breaks. I asked for an estimate for replacing the breaks for the just the front. The rep said that was the same $800. I told him that it was too excessive and I asked if there was any coupon or discount available that I could use and the rep said No. I said that I was going to take my car somewhere else. He kind of treat me saying that I am still have to pay for the diagnostic. I said that it was fine that I rather do that than paying $800. I felt that as client I was not treated right. I hope they train their rep. Better. Otherwise, they will keep loosing clients. More
Hello. I bough a 2021 Nissan Sentra from this dealership and it was nothing but problems. The car had a bad transmission. The engine had a rattle. Car had 800 miles when I bought I they told me that previou and it was nothing but problems. The car had a bad transmission. The engine had a rattle. Car had 800 miles when I bought I they told me that previous owner didn’t got approved. But I think they return this car because of the problems that the car had. And after that I try contacting the dealership to let them know of my problems. They all ignore my calls. Or messages. I even call Nissan credit finance. And they told me that they couldn’t do anything for me. This car already make me loose $6000 dollars. Do not buy from this place. They sell lemons. 😞 More
Hassle free buy Contacted them in regards to a certified used Nissan. Melissa returned my call immediately and our salesman Franklin was amazing. We drove off in our Contacted them in regards to a certified used Nissan. Melissa returned my call immediately and our salesman Franklin was amazing. We drove off in our new car in a matter of a few hours. Exceptional customer service with a small town feeling. I will definitely be back for my next purchase. More
Car purchase Went to get my quote for new purchase , Tammy even spent hours with me even known we told her we not really sure We will walk out with a new car . Sh Went to get my quote for new purchase , Tammy even spent hours with me even known we told her we not really sure We will walk out with a new car . She still walk me through all the features very detailed ... strongly recommended Tammy if ever think of buying a Nissans from Imperio Nissan More
Tammy was Professional and took Great care of me. Thx For going the extra mile to solve my issues. I will return and will tell my friends and family to use this dealership. For going the extra mile to solve my issues. I will return and will tell my friends and family to use this dealership. More
Good place for a new NISSAN Tammy providing excellent and professional on what do you need. Just talk with her on the phone, she can guild you through many option. Can't wait to Tammy providing excellent and professional on what do you need. Just talk with her on the phone, she can guild you through many option. Can't wait to see her in person. More
2012 maximal repair Took my 2012 maxima for servicing : Brakes, oil change, transmission flush, tire rotation. Dealer finish all the work within a few hours. Drove ho Took my 2012 maxima for servicing : Brakes, oil change, transmission flush, tire rotation. Dealer finish all the work within a few hours. Drove home and the next day the brakes were squealing. It so happenes that Tammy called me the very next day and I explained to her what happened. She was courteous and very understanding . She set me up an appointment the very next day to get the brakes fixed and set me up with a loaner car for the day. Overall very happy with the service I got. More
Excellent Service Tammy was able to get my car repaired under warranty even though I am out of the warrantee window. She went above and beyond to get an exception appro Tammy was able to get my car repaired under warranty even though I am out of the warrantee window. She went above and beyond to get an exception approved. More