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Garden Grove Kia

Garden Grove, CA

Overview
Employees
Reviews
Vehicles
4.7
3,949 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,949 reviews

May 25, 2023

Andres was very knowledgeable and very patient as he answered our many questions. When we made our choice, we felt he had done his best in helping us select the car if our choice. More

by PABLOPUDENZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres
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May 25, 2023 -

Garden Grove Kia responded

Thank you for taking the time to write this wonderful review. We're delighted to hear that Andres provided you with excellent support at Garden Grove Kia. It's fantastic to know that he did his best to help you select the car of your choice. We hope you enjoy your new car!

May 25, 2023

Bryanna was extremely helpful from the moment that I called in the day before I purchased the car. When I arrived at the next day to test drive the car, she was very pleasant to work with and that's why More

by SHAWZAND
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryanna Crawford
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May 25, 2023 -

Garden Grove Kia responded

We appreciate you sharing your experience with Bryanna and the team! It's great to hear that she was so helpful and that you enjoyed working with her during your visit to Garden Grove Kia. We strive to make all of our customers feel at home, and we're glad that our dealership met your expectations, even down to the little details. Safe travels in your new car!

May 24, 2023

My initial impression from a different advisor discouraged me and I regretted towing my car to Garden Grove Kia. As soon as Luis took over, it was smooth sailing. He was honest, direct and efficie More

by Javonce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis, Andrea
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May 25, 2023 -

Garden Grove Kia responded

We appreciate your honest feedback, Javonce. It's always great to hear about our staff making a positive impact on our customer's experiences. We're glad Luis could help turn things around for you and provide efficient service regarding the repairs needed for your vehicle. Thank you for choosing Garden Grove Kia, and we hope to see you again soon!

May 24, 2023

Jeremy was very nice and kept me informed of what was happening. I waited in the lounge while having work done and it’s clean and nice. More

by vicsan0696
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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May 25, 2023 -

Garden Grove Kia responded

We appreciate your feedback! It makes us happy to know that Jeremy was friendly and communicative during your service visit at Garden Grove Kia. We're glad to hear you enjoyed the comfort of our lounge while waiting for your work to be done. Thank you for taking the time to share!

May 24, 2023

Luis Mendoza and the service team were friendly and helpful and got me in for an oil change. More

by Hapa421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
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May 25, 2023 -

Garden Grove Kia responded

Thank you for the review! We are so glad to hear that Luis delivered such a successful service experience. Drive safely, and we hope to see you back again at Garden Grove Kia!

May 24, 2023

I was attended to quickly and explained the services clearly. I was impressed with how quick I was taken care. More

by THOMAS.SALUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aldo Orea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emetrio (E.T.) Torrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khristina Esqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Fernandez, Dan Le, Kadin Espinosa, Leilani Josiah, Alex Jimenez, Toshi Saigusa, Brian Fierros
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May 25, 2023 -

Garden Grove Kia responded

Thomas - Thanks for leaving us a review! Our team at Garden Grove Kia is glad to know that you had such a successful service experience working with us. Drive safely, and we hope to see you back!

May 24, 2023

The service on my car was done in a timely manner. The customer lounge is a comfortable area to wait for work being done on your vehicle. The Service Rep provided all the necessary information needed More

by Frank J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
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May 24, 2023 -

Garden Grove Kia responded

We appreciate your great review, Frank! It pleases us to know that the service on your car was done in a timely manner and that our customer lounge is comfortable for you to wait while we work on your vehicle. Thanks for entrusting Garden Grove Kia with your vehicle's maintenance!

May 24, 2023

They took my car without an appointment. That was very appreciative since my brakes were completely worn out. More

by Rosie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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May 25, 2023 -

Garden Grove Kia responded

Rosie, we're glad that we were able to assist with your brakes, even without an appointment at Garden Grove Kia. Our team works hard to accommodate all of our customers' needs and ensure their safety on the road. Thank you for choosing us for your automotive needs and please let us know if there is anything else we can do for you in the future.

May 24, 2023

Jeremy was great. He greeted me, got my care ready to be serviced. Then he came to let me know as soon as my car was completed. More

by MARY T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Fox
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May 25, 2023 -

Garden Grove Kia responded

Thank you for the review, Mary! We are so glad to hear that you had a successful experience working with Jeremy and the Garden Grove Kia team. Drive safely, and we hope to see you again down the road!

May 24, 2023

Timely repair. Took me away from previous dealerwill consider for more work in the ffuturr. More

by johnpeelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 25, 2023 -

Garden Grove Kia responded

Thank you for the review, John! We appreciate your confidence in the Garden Grove Kia team to get the job done!

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