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Garcia Cadillac of Albuquerque - Service Center
Albuquerque, NM
17 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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17 Reviews of Garcia Cadillac of Albuquerque - Service Center
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August 26, 2020
I don’t know if anyone actually reads these reviews but the service department here was wonderful to our family. We were traveling Route 66 in our new Cadillac XT5 and the front lower grill was hanging of the service department here was wonderful to our family. We were traveling Route 66 in our new Cadillac XT5 and the front lower grill was hanging off. We left messages for Garcia Cadillac and they actually called us back and told us to come on by. In less than 15 minutes, they had us back on Route 66 and they refused to accept anything from us. They just told us to have a nice Road Trip. Business is tough all over with the pandemic but this dealership kept their ethics and their random act of kindness made our trip. We were stunned by their kindness and wanted to make sure we trumpeted it. These are food people. More
by Michele
Employees Worked With
Tim (We Think)
December 17, 2019
Service Department One star is even to much! Took my car in for a few things. One the strut the put one less then a year ago in one for the third time makin noise. was One star is even to much! Took my car in for a few things. One the strut the put one less then a year ago in one for the third time makin noise. was told by Tim (service manager) that nothing could be done about it because it was done under warranty. Second. Escalade has a vibration. Was told by Tim it was because of aggressive tires nothing wrong. Third, there is a ticking in the motor and again told nothing was wrong. Went to pick up vehicle today my husband went for a ride with one of the techs and funny strut noise was heard and also the vibration was felt and said could possible be rear end. When we first walked in the door Tim made sure to tell us it was going to be $125 for diagnostic. Okay for one you didn't diagnose anything and second where did that even come from? Then as we were walking out the door the "service manager" and a service rider began to laugh at us. Asked Tim why they were laughing and a very irate employee Shane come from behind my husband latterly got in my husbands face and began to yell. My husband asked him to get out of his face and told him not to raise his voice. Shane continues to be aggressive and my husband told him they could step out side.Tim then rips the tag off my key and says they will not do business with us. I then went back in asking for the paper work showing they did not "find" anything wrong. Tim said he was taking all that off stating "they did find something wrong but were refusing to do the work". Tim wants to stick to the story my husband threated Shane for one he has a reputation to up hold and second he never threatened anybody. I asked once again for the original paper work and he again refused until he could make it look better for them. Funny you have a service manager but have a puppet in the back telling you what to do. So customers beware the have aggressive employees, want money without diagnosing anything and treat their customers horrible if you do not agree with them. Also while there notice Shane helping some customers went to go get them change and before he walks up to them stuffs is mouth with food and continues to talk to them with food in his mouth!! VERY UNPROFESSIONAL PLACE!! And you right you do not have to do our work there are other GM dealers I would be happy to give my money to. More
by kbaca9999
Employees Worked With
Tim and Shane
October 28, 2019
Oil Change and Service/ Wonderful experience Worked with Tim on 10/26/19, service took a tad longer than I originally expected but well worth the wait. I would rather them take their time and do Worked with Tim on 10/26/19, service took a tad longer than I originally expected but well worth the wait. I would rather them take their time and do a good job which they did! Was treated very well and will be having my vehicle serviced there from now on. Tim is amazing and deserves a raise. More
by OC
Employees Worked With
Timothy S.-Comb
December 13, 2017
Will never go there again! I bought a new Cadillac from Garcia two years ago and was never anything but annoyed and unhappy from the first week. The car did not operate as prom I bought a new Cadillac from Garcia two years ago and was never anything but annoyed and unhappy from the first week. The car did not operate as promised (infotainment issues)..NEVER worked as promised. The service department is the worst! They treat customers like they are idiots. I was so annoyed that I ended up getting rid of my new car and taking a huge loss on it just so I would NEVER have to set foot on their property again. I had complained about the service department before my last two visits and the new general manger responded to me and promised to fix the issues..unfortunately this was not the case. More
by Car Lover
Employees Worked With
July 27, 2017
Cadillac service center The Service Manager is lazy and a big liar! I made two trips to the service department and my car was never repaired, what a waste of my time! Almos The Service Manager is lazy and a big liar! I made two trips to the service department and my car was never repaired, what a waste of my time! Almost a month later Marcos called me to say they had the part and wanted me to go in to get get my car repaired. I told him him he was way to late. I had the problem fixed at another GM dealership! More
by Hrmnvtt
Employees Worked With
Marcos
May 15, 2017
Disspaopinted customer Extremly dissapointed with their lies about coupons, they have posted that 6 quarts of oil, tire rotation and multy point inspection, when shown the c Extremly dissapointed with their lies about coupons, they have posted that 6 quarts of oil, tire rotation and multy point inspection, when shown the coupon that THEY provided , the offer wasnt upheld from their end!!!! Please dont anounce specials if your not gonna honor them More
by Durans escalade
Employees Worked With
Sammy Saavedra
November 04, 2015
Forgotten in the waiting room for three hours. First time experience for an oil change with Garcia cadillac was unpleasant! Left for three hours in the waiting room. When I finally became impatient First time experience for an oil change with Garcia cadillac was unpleasant! Left for three hours in the waiting room. When I finally became impatient I asked when it would be ready. Found that my vehicle was ready for sometime and no one let me know. Thank goodness I asked or I would still be there waiting. More
by Cemaltese
Employees Worked With
Clerk at checkout desk, Sammy Saavedra
