Garcia Cadillac of Albuquerque

NEW XT6 Jake , Lenny, and Nora were all great, Jake is very knowledgeable on all the new Cadillac's and answered all questions, explaining in my terms. Jake , Lenny, and Nora were all great, Jake is very knowledgeable on all the new Cadillac's and answered all questions, explaining in my terms. More

Service Department One star is even to much! Took my car in for a few things. One the strut the put one less then a year ago in one for the third time makin noise. was One star is even to much! Took my car in for a few things. One the strut the put one less then a year ago in one for the third time makin noise. was told by Tim (service manager) that nothing could be done about it because it was done under warranty. Second. Escalade has a vibration. Was told by Tim it was because of aggressive tires nothing wrong. Third, there is a ticking in the motor and again told nothing was wrong. Went to pick up vehicle today my husband went for a ride with one of the techs and funny strut noise was heard and also the vibration was felt and said could possible be rear end. When we first walked in the door Tim made sure to tell us it was going to be $125 for diagnostic. Okay for one you didn't diagnose anything and second where did that even come from? Then as we were walking out the door the "service manager" and a service rider began to laugh at us. Asked Tim why they were laughing and a very irate employee Shane come from behind my husband latterly got in my husbands face and began to yell. My husband asked him to get out of his face and told him not to raise his voice. Shane continues to be aggressive and my husband told him they could step out side.Tim then rips the tag off my key and says they will not do business with us. I then went back in asking for the paper work showing they did not "find" anything wrong. Tim said he was taking all that off stating "they did find something wrong but were refusing to do the work". Tim wants to stick to the story my husband threated Shane for one he has a reputation to up hold and second he never threatened anybody. I asked once again for the original paper work and he again refused until he could make it look better for them. Funny you have a service manager but have a puppet in the back telling you what to do. So customers beware the have aggressive employees, want money without diagnosing anything and treat their customers horrible if you do not agree with them. Also while there notice Shane helping some customers went to go get them change and before he walks up to them stuffs is mouth with food and continues to talk to them with food in his mouth!! VERY UNPROFESSIONAL PLACE!! And you right you do not have to do our work there are other GM dealers I would be happy to give my money to. More

Oil Change and Service/ Wonderful experience Worked with Tim on 10/26/19, service took a tad longer than I originally expected but well worth the wait. I would rather them take their time and do Worked with Tim on 10/26/19, service took a tad longer than I originally expected but well worth the wait. I would rather them take their time and do a good job which they did! Was treated very well and will be having my vehicle serviced there from now on. Tim is amazing and deserves a raise. More

Wonderful low pressure buying experience My experience at Garcia Cadillac was wonderful. From the testdrive, to the sales experience, and thru the purchase and paperwork every one was pleasa My experience at Garcia Cadillac was wonderful. From the testdrive, to the sales experience, and thru the purchase and paperwork every one was pleasant and attentive. The whole process worked seamlessly! Nora and her group worked hard to get me a great interest rate despite not having perfect credit! Thanks a lot! More

"True Customer Service" Thanks to John, Nora, and Ayerat we left Garcia completely satisfied with our Cadillac XT4. The time everyone toke to explain the operation of the veh Thanks to John, Nora, and Ayerat we left Garcia completely satisfied with our Cadillac XT4. The time everyone toke to explain the operation of the vehicle and the paper work involved was excellent. Everyone was friendly and positive, which made it a pleasant visit to Garcia Cadillac. The second best thing about our visit, first was a great vehicle, was we made new friends and will certainly visit Garcia for our future needs. Thanks to a great staff. More

Awesome and smooth Garcia Cadillac really took care of me. Ayerat, John, & Nora made getting into my dream car the easiest transaction I’ve ever had. I’m so appreciative Garcia Cadillac really took care of me. Ayerat, John, & Nora made getting into my dream car the easiest transaction I’ve ever had. I’m so appreciative of their level of customer service. Thanks guys! More