Garber Subaru - Service Center

As always, very friendly, knowledgeable and extremely helpful. Have been bringing my car to Subaru in Webster since it's purchase in 2011. Never any problems. helpful. Have been bringing my car to Subaru in Webster since it's purchase in 2011. Never any problems. More

Excellent service and friendly staff made this a great experience. Love my new tires and hoping to get as much mileage out of these as my originals. experience. Love my new tires and hoping to get as much mileage out of these as my originals. More

Great service, in and out real fast. Colin checked prices of headlights before doing the job. Like that they washed my car. That's an added plus, Colin checked prices of headlights before doing the job. Like that they washed my car. That's an added plus, More

The service was fast and right the first time. Battery died and got a jump to get to service center. They gave me loaner for overnight, and the problem was resolved the next afternoon. Battery died and got a jump to get to service center. They gave me loaner for overnight, and the problem was resolved the next afternoon. More

I gave 1 star because I couldn't give 0 stars. I waited 2.5 hrs and work on my car was never begun. Called to make an appt yesterday for new rear brakes and rotors. Ashley said that 9:30 AM would I waited 2.5 hrs and work on my car was never begun. Called to make an appt yesterday for new rear brakes and rotors. Ashley said that 9:30 AM would be the least busy time and that the job would take about 1 ½ hrs. Arrived today at 9:30 AM and Colin said that at least one person out in the shop did not show up today and that it would take longer for the job to get done than usual, but that I would have my car back at noon. Accepted loaner car and gave contact information. Had not heard anything by 11:45 AM so I returned and saw my car outside thinking that the work had been completed. Learned from Mike that my car had not yet been in for service and I then exploded. This was a real inconvenience for me. I will not return anytime soon, if at all. A $468.55 job was on the counter at 9:30 AM and was still there at noon. It is easy to blame Colin for not notifying me of the extreme backup of work and that it was not moving, but the issue today lies at the feet of the service manager Jordan. If Garber can’t staff technicians out in the shop, why are they allowing appts to be booked/overbooked? How about being upfront with the customer? There are other places that do the kind of work I need done. More

Pleasant, efficient, ready when needed. Expensive to replace a battery. Hope it lasts.thank you. Expensive to replace a battery. Hope it lasts.thank you. More

thay have a very professional team. I am very pleased with the service Keep up the good work I am very pleased with the service Keep up the good work More

They have been. Very helpful and friendly! Collin explained everything about the situation and helped me to understand Very helpful and friendly! Collin explained everything about the situation and helped me to understand More

Great customer service. Highly recommended. Friendliness and courteous service is important to me. Was giving a loaner since the service was going to take a while. Highly recommended. Friendliness and courteous service is important to me. Was giving a loaner since the service was going to take a while. More

This was the best experience in buying a new car ever. Big John was GREAT he answered all our questions and made the process so easy. Thank You BIG JOHN. Big John was GREAT he answered all our questions and made the process so easy. Thank You BIG JOHN. More