Garber Subaru - Service Center

I appreciate the good customer service. I also appreciate the excellent quality of the service department. I also appreciate the excellent quality of the service department. More

They were fast and efficient, kept me in the loop of what was going on. Waiting room and bathrooms were clean as well was going on. Waiting room and bathrooms were clean as well More

My 2013 Subaru Forester had serious oil burning issues, a dead engine, and had only been driven 54,000 miles (in 10 years). Fortunately, I kept ALL of my oil/filter changes and maintenance receipts since 201 dead engine, and had only been driven 54,000 miles (in 10 years). Fortunately, I kept ALL of my oil/filter changes and maintenance receipts since 2012. On April 26, 2023, Garber Subaru tested my vehicle, and submitted all of my service & maintenance documentation to Subaru Corporate for review. Garber offered me a "top-of-the-line" 2024 Subaru Wilderness loaner vehicle for the 10 days my car was at their location, i.e., waiting for parts, installation and a test drive upon completion, AND a Subaru Corporate decision on amount I would owe for repairs... with a FULL gas tank at NO CHARGE! I felt like I was in an airplane cockpit with all the bells and whistles in this loaner. I'm on a fixed Social Security Disability income, and was worried about how to afford a new vehicle and/or how much it would cost to get my Subaru repaired. You can imagine my surprise when Garber Subaru's Service Manager, Steve Flowers called me on May 3, 2023 ... to let me know my car was getting a Brand-new engine block and installation for only $500.00! It's like driving a brand-new car again... and, not having to worry. I am extremely appreciative to the Garber Subaru Service staff (Steve Flowers, Service Manager & Caleb, Technician, and whoever else was involved in this process). I have shared my positive experiences with Garber Subaru AND how Subaru Corporate took care of their customer... above and beyond my wildest expectations. I had my Annual Car Inspection done in October, along with an Oil Filter Change, and the mechanic advised me that I should contact Garber Subaru to check out the engine for possible oil residual ... because the engine was smelling and burning oil. On November 10, 2023, I called Garber Subaru at 8 a.m. to schedule an appointment. Wow! I was happy to hear I could bring my car in that same day at 1:30 p.m. A checkup on my vehicle confirmed that oil residual was on the engine block, it was cleaned up, and gasket was sealed ... All at no charge to me! Garber even served donuts and coffee to those in their Service Area Waiting Room. The staff members I dealt with were friendly and extremely professional. I would highly recommend Garber Subaru AND I do as often as possible. The moral of this true story is to remind customers (who make the purchase of a vehicle) to follow and document every, single service completed on their vehicle. I never missed a date, and as a result, I complied with Subaru Corporate's recommendations. I believe a new engine block and labor could have cost me $8,000+ OR even more $ if I had to purchase another vehicle. More

Very helpful staff. Always keep you informed and give you good advice. Really get to know customers and cars. Always keep you informed and give you good advice. Really get to know customers and cars. More

Always helpful and they explain in simple terms what maintenance needs to be done.. I like it they let me know what fixes maybe needed in the future so that I have time to prepare. maintenance needs to be done.. I like it they let me know what fixes maybe needed in the future so that I have time to prepare. More

I have no complaints - very satisfied with the service and the people that were in the main office area. I bring my car in regularly for servicing and will continue to do so. and the people that were in the main office area. I bring my car in regularly for servicing and will continue to do so. More

Great customer service! Everything was done efficiently and professionally. Ashley and everyone else took great care of me and my car! Everything was done efficiently and professionally. Ashley and everyone else took great care of me and my car! More

Awesome, great people, clean peaceful atmosphere, comfortable surroundings, all together satisfying experience. Thank you for your service comfortable surroundings, all together satisfying experience. Thank you for your service More

Mike and Derek were great! Super fast and honest service. They found a warranty condition thanks 👍 Super fast and honest service. They found a warranty condition thanks 👍 More

on time and helpful always willing dto listen to the customer needs and wants service wrighter on south desk customer needs and wants service wrighter on south desk More