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Garber Randall Buick GMC

Canandaigua , NY

Overview
Employees
Reviews
Vehicles
4.8
327 Reviews
Garber Randall Buick GMC Cadillac is proud to be part of the Garber Automotive Group. Whether you’re looking for a new or quality used vehicle, our knowledgeable sales staff is here to help you. We offer assistance with vehicle financing and auto loans to ensure you bring your dream car home today. We also have a state-of-the-art service center and certified service technicians to handle all your vehicle’s repair and maintenance needs. Garber Automotive Group has been family owned and operated since 1907. Garber Management Group, based out of Saginaw, Michigan, is the umbrella organization for 27 new-car dealerships that represent 17 franchises across six states and is currently one of the top 20 largest privately held companies in Michigan outside of Detroit. The Garber organization also includes Gateway Financial Solutions, one of the nation’s largest used-vehicle lenders, and RightWay Automotive, an independent used-vehicle retailer with over 50 locations throughout the Midwest and beyond. In total, the organization employs over 2,000 people and generates more than $1B in annual sales. Since 1907, we’ve been in the business of creating a customer experience that has brought customers back time-and-time again. That’s why we always say, “You’ll do better at Garber!” With a knowledgeable and experienced staff, wide selection of new and used vehicles, and easy financing, Garber Randall Buick GMC Cadillac is your one-stop shop for all your vehicle needs!
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5375 Thomas Road

Canandaigua , NY

14424

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Showing 327 reviews

August 27, 2023

Good service and good people. Facility is clean and refreshments are avaible to all customers More

by JODAG1
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Recommend Dealer
Yes
Employees Worked With
Don
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Aug 31, 2023 -

Garber Randall Buick GMC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Thank you for choosing Garber Randall Buick GMC Cadillac for your vehicle needs.

Sep 01, 2023 -

JODAG1 responded

If Garber can maintain the customer relationship that Randall Cadillac had they will be successful. I've always been comfortable dealing with this group of people.

August 26, 2023

Service agent Curt with Cadillac is always so responsive and always keeps me informed. He is great to work with every time I bring my Escalade in for service. Keeps me informed if things to consider to keep More

by GAERWAY
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Curt
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Aug 30, 2023 -

Garber Randall Buick GMC responded

We're glad to know that Curt has been helpful and informative during your visits with us at Garber Randall Buick GMC Cadillac. We appreciate the positive feedback, and we'll make sure to pass it along! Safe travels in your Escalade.

August 25, 2023

Loaner was filthy! Very surprised as this never happened before. Hope it was a one off More

by FRANKMACRI6
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Recommend Dealer
Yes
Employees Worked With
Mike
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Aug 28, 2023 -

Garber Randall Buick GMC responded

We pride ourselves on our professional service and I'm very sorry to hear about the condition of your loaner vehicle. Thank you for bringing this to our attention as this is not our standard for our customers.

August 24, 2023

Always appreciate the kind attention to my car! Great team! Thanks very much to all More

by KGORMAN10
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Kurt
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Aug 30, 2023 -

Garber Randall Buick GMC responded

We are so happy that our Garber Randall Buick GMC Cadillac team delivered an excellent experience. Thank you, Kgorman10!

August 24, 2023

Great service. Right on time . Feel comfortable dealing with the service department at Randall. Thanks. More

by JO3
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Recommend Dealer
Yes
Employees Worked With
John
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Aug 30, 2023 -

Garber Randall Buick GMC responded

We're glad to know you had a great experience with our service department at Garber Randall Buick GMC Cadillac. We appreciate your feedback and look forward to seeing you again soon!

August 24, 2023

Service department has been excellent addressing an on going warranty issues with GMC related to oil burning. More

by MTHERING33
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Recommend Dealer
Yes
Employees Worked With
Tom
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Aug 30, 2023 -

Garber Randall Buick GMC responded

MTHERING33, we're glad to know our service department at Garber Randall Buick GMC Cadillac has been able to assist you with your warranty issues. We appreciate the positive feedback!

August 22, 2023

Service was fine. 1 1/2 hours for oil change and tire rotate seamed longer than I have experienced in the pass More

by STRIMM
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure I was told their names. No explanation of cost of service
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Aug 23, 2023 -

Garber Randall Buick GMC responded

We appreciate your feedback and understand that time is valuable. We're always working to improve our efficiency at Garber Randall Buick GMC Cadillac, while still maintaining the quality of our service. Thanks for sharing your experience!

August 20, 2023

Stopped by with a “ problem”. on Wednesday. I’m sorry I don’t have his name. Offered me a spot Saturday morning. He thought ahead & checked some numbers he might need in case th More

by SDAKE0
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Recommend Dealer
Yes
Employees Worked With
So sorry I don’t recall name..possibly service manager. Certainly had a handle on what was going on.
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Aug 24, 2023 -

Garber Randall Buick GMC responded

SDAKE0, it's great to know our team at Garber Randall Buick GMC Cadillac was able to assist you promptly and efficiently. We appreciate your feedback and look forward to serving any future needs!

August 20, 2023

Never got back to us after 3 calls to get our car in for service. Prices very high. Randall’s we’re back to us in 1-2 days, service people were very nice. Thank you. More

by TPDG1964
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Kirk, Strickland
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Aug 23, 2023 -

Garber Randall Buick GMC responded

We're sorry to learn about the delay in getting back to you at Garber Randall Buick GMC Cadillac. We appreciate your patience and are glad that our service team was able to assist you promptly. Thanks for sharing your feedback!

August 19, 2023

I've always been very satisfied with both sales and service at the dealership. The service department goes above and beyond and they even washed the vehicle. Outstanding!!! More

by CWAGNER134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Strickland
Report | Print
Aug 24, 2023 -

Garber Randall Buick GMC responded

We're delighted to know you've had consistently satisfying experiences with both our sales and service departments at Garber Randall Buick GMC Cadillac. It's always a pleasure going above and beyond for valued customers like yourself!

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