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Garber Randall Buick GMC

Canandaigua , NY

4.8
319 Reviews
Garber Randall Buick GMC Cadillac is proud to be part of the Garber Automotive Group. Whether you’re looking for a new or quality used vehicle, our knowledgeable sales staff is here to help you. We offer assistance with vehicle financing and auto loans to ensure you bring your dream car home today. We also have a state-of-the-art service center and certified service technicians to handle all your vehicle’s repair and maintenance needs. Garber Automotive Group has been family owned and operated since 1907. Garber Management Group, based out of Saginaw, Michigan, is the umbrella organization for 27 new-car dealerships that represent 17 franchises across six states and is currently one of the top 20 largest privately held companies in Michigan outside of Detroit. The Garber organization also includes Gateway Financial Solutions, one of the nation’s largest used-vehicle lenders, and RightWay Automotive, an independent used-vehicle retailer with over 50 locations throughout the Midwest and beyond. In total, the organization employs over 2,000 people and generates more than $1B in annual sales. Since 1907, we’ve been in the business of creating a customer experience that has brought customers back time-and-time again. That’s why we always say, “You’ll do better at Garber!” With a knowledgeable and experienced staff, wide selection of new and used vehicles, and easy financing, Garber Randall Buick GMC Cadillac is your one-stop shop for all your vehicle needs!
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5375 Thomas Road

Canandaigua , NY

14424

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Showing 319 reviews

September 14, 2023

Service was fine and personnel at the service desk, but could have done without the engine treatment pitch AND the follow-up bogus mailing saying my tires need teplacing.. These strategies are new and not More

by WMULVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No
Sep 15, 2023 -

Garber Randall Buick GMC responded

We're glad to know that you found our service fine, but we apologize if the additional recommendations felt unnecessary. We aim for transparency and honesty in all interactions with customers, so your feedback is important. Thank you.

September 12, 2023

Service Dept got my truck in immediately and had the problem diagnosed and corrected on time More

by RJROMEISER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Gordon
Sep 18, 2023 -

Garber Randall Buick GMC responded

Thank you for your confidence in Garber Randall Buick GMC Cadillac, and for your business. We are grateful to have you as a customer!

September 10, 2023

The sales experience was great, I have been buying from Randall's for many years and they never disappoint. More

by KEN.JOHNSON0
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Stuart, Sam
Sep 13, 2023 -

Garber Randall Buick GMC responded

Ken, we're so glad to know you've had consistently great experiences with us at Garber Randall Buick GMC Cadillac. Thanks for your loyalty and the positive review!

September 10, 2023

I love working with matt one of the best salesman out there very easy to use and very knowledgeable would recommend to everybody More

by ANDREYKCK9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Thomas
Sep 13, 2023 -

Garber Randall Buick GMC responded

Andrey, we're so glad to know you had a great experience with Matt at Garber Randall Buick GMC Cadillac. Thanks for recommending us!

September 10, 2023

The team at Garber Randall always do a great job. The treat you livery well. More

by ANDREW.BOSCO1
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Kurt
Sep 13, 2023 -

Garber Randall Buick GMC responded

ANDREW.BOSCO1, thank you for trusting Garber Randall Buick GMC Cadillac with your business!

September 09, 2023

Mike was wonderful at communicating with me about what the mechanics were working on. Thank you. More

by JACKIESMOM616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 11, 2023 -

Garber Randall Buick GMC responded

Thank you for the nice review of our team! We are happy to hear that we provided communicative and helpful customer service and appreciate your kind words. Have a great day! - Garber Randall Buick GMC Cadillac Team

September 09, 2023

I always, Always praised Randall, but this time I made appointment for nys inspection, oil change abd tire rotation. Nys inspection done I was told I needed fluid replacement per maintenance <$700. Th More

by BILMAR.ALDRIDGE
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Sep 11, 2023 -

Garber Randall Buick GMC responded

I'm sorry to read about your recent experience with us. It's our goal to provide top-notch service and it seems we've fallen short this time around. Please reach out so that we can discuss a suitable solution together. Thank you, David Gordon Service Manager (585) 394-0050 dgordon@garberrandall.com

September 08, 2023

My service writer Kirk Strickland was helpful, knowledgeable and courteous. Kept me informed on the progress of service. More

by PMGERMAN8554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Strickland
Sep 12, 2023 -

Garber Randall Buick GMC responded

We're glad to know that Kirk Strickland was able to provide you with a great service experience at Garber Randall Buick GMC Cadillac. We appreciate your feedback and look forward to assisting you in the future!

September 08, 2023

All the people that we came in contact with were very friendly. We dealt with Lynn Holcomb and she was knowledgeable about the car and was never pushy and also very friendly at all times. I would recomme More

by BOBMARIE1971
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
See above comments.
Sep 12, 2023 -

Garber Randall Buick GMC responded

BOBMARIE1971, we're glad to know that Lynn, Ben and Justin provided you with a friendly and knowledgeable experience at Garber Randall Buick GMC Cadillac. Thanks for the recommendation!

September 08, 2023

Great people and timely service. I am pleased with my experience. Thank you for a job well done. More

by DLAX46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Sep 12, 2023 -

Garber Randall Buick GMC responded

We appreciate your business and your review! Thanks from the Garber Randall Buick GMC Cadillac Team, Dlax46!

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