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Garber Randall Buick GMC

Canandaigua , NY

4.8
327 Reviews
Garber Randall Buick GMC Cadillac is proud to be part of the Garber Automotive Group. Whether you’re looking for a new or quality used vehicle, our knowledgeable sales staff is here to help you. We offer assistance with vehicle financing and auto loans to ensure you bring your dream car home today. We also have a state-of-the-art service center and certified service technicians to handle all your vehicle’s repair and maintenance needs. Garber Automotive Group has been family owned and operated since 1907. Garber Management Group, based out of Saginaw, Michigan, is the umbrella organization for 27 new-car dealerships that represent 17 franchises across six states and is currently one of the top 20 largest privately held companies in Michigan outside of Detroit. The Garber organization also includes Gateway Financial Solutions, one of the nation’s largest used-vehicle lenders, and RightWay Automotive, an independent used-vehicle retailer with over 50 locations throughout the Midwest and beyond. In total, the organization employs over 2,000 people and generates more than $1B in annual sales. Since 1907, we’ve been in the business of creating a customer experience that has brought customers back time-and-time again. That’s why we always say, “You’ll do better at Garber!” With a knowledgeable and experienced staff, wide selection of new and used vehicles, and easy financing, Garber Randall Buick GMC Cadillac is your one-stop shop for all your vehicle needs!
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5375 Thomas Road

Canandaigua , NY

14424

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Showing 327 reviews

September 19, 2023

Always clean and the people are personable to deal with. They don’t take customer service lightly and strive to take care of every customer in a timely manner. The repairs are done correctly the first time More

by DSURDYK
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Kirk Strickland
Sep 20, 2023 -

Garber Randall Buick GMC responded

We're delighted to know that you've had consistently positive experiences with us at Garber Randall Buick GMC Cadillac over the years. We take pride in our customer service and we're glad it shows! Enjoy your new 2023 GMC truck, and thank you for choosing us!

September 18, 2023

Everyone was friendly, courteous and efficient. Thank you for a great experience. I will definitely be returning! More

by Abby McKee
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Dave Gordon.
Sep 22, 2023 -

Garber Randall Buick GMC responded

Abby, we're delighted to know you had a great experience at Garber Randall Buick GMC Cadillac! We look forward to seeing you again in the future. Safe travels until then!

September 17, 2023

They are wonderful people, and treat us like we are super special! Such a pkesdure More

by PAULG6
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Recommend Dealer
Yes
Employees Worked With
Randy Farnsworth
Sep 21, 2023 -

Garber Randall Buick GMC responded

Paulg6, your kind review warms our hearts! Thank you from the Garber Randall Buick GMC Cadillac Team.

September 17, 2023

Service center was clean and very comfortable. Staff are friendly and helpful, service was quick and efficient. The whole experience was pleasurable. The only recommendation I have is to get bett More

by Denali4life
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Everyone in the department
Sep 22, 2023 -

Garber Randall Buick GMC responded

We appreciate your honest feedback! It's great to know that you found our service center clean, comfortable and efficient. We'll definitely take note of the coffee situation - thanks for bringing it up. Safe travels until we see you next time at Garber Randall Buick GMC Cadillac!

September 15, 2023

I had a minor concern with work done and called to discuss it with Service Manager. The problem was corrected as soon as possible. They went above and beyond what was needed. This is the kind of th More

by CFUSTANIO
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
unknown
Sep 21, 2023 -

Garber Randall Buick GMC responded

We're glad to know that our Service Manager and the team at Garber Randall Buick GMC Cadillac were able to address your concern promptly. We always aim for customer satisfaction, so we appreciate you recognizing our efforts! Looking forward to serving you again in the future.

September 15, 2023

Car seats were supposed to be fixed and were not. Piece of seat not replaced. Are there quality checks done? Also missing door lights More

by BIGOSKY26
Service Price Transparency
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Recommend Dealer
No
Employees Worked With
Kirk
Sep 20, 2023 -

Garber Randall Buick GMC responded

I'm sorry to read about the issues with your car seats and missing door lights. We certainly aim for a high standard of quality in our service, so I'd like the opportunity to address these concerns directly. Please reach out at your earliest convenience. David Gordon Service Manager (585) 394-0050 dgordon@garberrandall.com

September 15, 2023

All personnel at the dealership are great. Sam Macaluso in particular is outstanding and we are in the process of leasing another car through him right now since Garber Randall has been kind e More

by STRODBOB
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Sam Macaluso
Sep 21, 2023 -

Garber Randall Buick GMC responded

We're glad to know you've had a positive experience with Sam and the rest of our team at Garber Randall Buick GMC Cadillac. We always strive to provide excellent service for all our customers.

September 15, 2023

Kirk and the other service guys are always great! I’ve started bringing my daughter’s car here as well More

by NEAL66S
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Kirk Strickland
Sep 21, 2023 -

Garber Randall Buick GMC responded

We're so glad to know that you and your daughter have had great experiences with Kirk and our service team at Garber Randall Buick GMC Cadillac. Thanks for the positive feedback!

September 14, 2023

Service was fine and personnel at the service desk, but could have done without the engine treatment pitch AND the follow-up bogus mailing saying my tires need teplacing.. These strategies are new and not More

by WMULVEY
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Recommend Dealer
Yes
Employees Worked With
No
Sep 15, 2023 -

Garber Randall Buick GMC responded

We're glad to know that you found our service fine, but we apologize if the additional recommendations felt unnecessary. We aim for transparency and honesty in all interactions with customers, so your feedback is important. Thank you.

September 12, 2023

Service Dept got my truck in immediately and had the problem diagnosed and corrected on time More

by RJROMEISER
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Dave Gordon
Sep 18, 2023 -

Garber Randall Buick GMC responded

Thank you for your confidence in Garber Randall Buick GMC Cadillac, and for your business. We are grateful to have you as a customer!

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