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Garber Randall Buick GMC

Canandaigua , NY

4.8
326 Reviews
Garber Randall Buick GMC Cadillac is proud to be part of the Garber Automotive Group. Whether you’re looking for a new or quality used vehicle, our knowledgeable sales staff is here to help you. We offer assistance with vehicle financing and auto loans to ensure you bring your dream car home today. We also have a state-of-the-art service center and certified service technicians to handle all your vehicle’s repair and maintenance needs. Garber Automotive Group has been family owned and operated since 1907. Garber Management Group, based out of Saginaw, Michigan, is the umbrella organization for 27 new-car dealerships that represent 17 franchises across six states and is currently one of the top 20 largest privately held companies in Michigan outside of Detroit. The Garber organization also includes Gateway Financial Solutions, one of the nation’s largest used-vehicle lenders, and RightWay Automotive, an independent used-vehicle retailer with over 50 locations throughout the Midwest and beyond. In total, the organization employs over 2,000 people and generates more than $1B in annual sales. Since 1907, we’ve been in the business of creating a customer experience that has brought customers back time-and-time again. That’s why we always say, “You’ll do better at Garber!” With a knowledgeable and experienced staff, wide selection of new and used vehicles, and easy financing, Garber Randall Buick GMC Cadillac is your one-stop shop for all your vehicle needs!
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5375 Thomas Road

Canandaigua , NY

14424

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Showing 326 reviews

November 17, 2023

I found that Garber Randall Buick GMC personnel were very friendly and helpful as well as having a non pressure sales staff. More

by RCHARD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dmitriy Akselrod, Ben Tomion
Dec 12, 2023 -

Garber Randall Buick GMC responded

Richard, we're glad to know you found our team at Garber Randall Buick GMC friendly and helpful. We always aim for a relaxed sales environment. Thanks for the review!

November 16, 2023

Had a leak in a tire and had to go back twice to get it fixed. Was not detailed when purchased. There was an axle and pinion seal leaking that was not addressed when inspected at dealer, now have to fix ou More

by pytaz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Carroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Garber Randall Buick GMC responded

I'm sorry to read about the issues you've experienced with your vehicle and our service. We aim for a high standard of customer care, so it's disappointing to know we fell short this time. I'd like the opportunity to address these concerns directly and see how we can make things right for you. Please reach out at your earliest convenience. Thank you, David Gordon Service Manager dgordon@garberrandall.com (585) 394-0050

November 16, 2023

This part of your survey is annoying annoying annoying annoying annoying annoying annoying annoying annoying please realize your 15 word is annoying More

by DANLAURENZA1958
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Carroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Garber Randall Buick GMC responded

We're sorry to find that our survey process has been a source of frustration for you. We appreciate your feedback, but unfortunately, the minimum word requirement is through the DealerRater platform, and not our dealership settings. If there's anything else you'd like to share or discuss, please don't hesitate to reach out directly. Thank you, Sean Carroll General Manager scarroll@garberrandall.com (585) 394-0050

November 16, 2023

I’ve always been treated very well at Randall Cadillac. The people there are very helpful, friendly and professional. I hope to continue doing business there. More

by CABLODGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept people are always helpful
Dec 11, 2023 -

Garber Randall Buick GMC responded

We're so glad to know you've always had a positive experience at Garber Randall Buick GMC Cadillac. Our team is here for any future needs, and we look forward to continuing our business with you!

November 16, 2023

Excellent dealership and friendly staff. Sales service and parts department looks to be very efficient in what they do. More

by AKSELRODAUTOLLC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dmitriy, Lynn,Ben, Stuart,Brian
Dec 11, 2023 -

Garber Randall Buick GMC responded

We appreciate your positive feedback! Our team at Garber Randall Buick GMC Cadillac strives to provide excellent service in all departments. Thank you for recognizing our efforts, and we hope to see you again soon!

November 15, 2023

I know i can count on always being treated with respect in a timely manner. i trust that my needs are considered and availability will be thoroughly explained More

by WASHBURNLAURA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : sam, ryan,everyone
Dec 11, 2023 -

Garber Randall Buick GMC responded

Laura, we're glad to know you can count on our team at Garber Randall Buick GMC Cadillac for respectful and timely service. We appreciate your trust in us!

November 15, 2023

As always, Kirk made to whole process smooth & efficient. The 2 hour appointment took less than 1-1/2 hours & he offered us a loaner while the car was in the shop. The repair work was completed correctly & K More

by ADEBUONO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kirk Strickland
Dec 06, 2023 -

Garber Randall Buick GMC responded

We're glad to know that Kirk made your experience at Garber Randall Buick GMC Cadillac smooth and efficient. We always aim for top-notch service, so it's great to see we hit the mark with you! Enjoy the clean car and don't hesitate if there's anything else we can do for you in future.

November 13, 2023

It’s the best in Ontario and Monroe counties. Wouldn’t go anywhere else! Always great service! More

by KNICOLMU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Horton
Dec 05, 2023 -

Garber Randall Buick GMC responded

We are so happy that our Garber Randall Buick GMC Cadillac team earned your five stars. Thanks, Knicolmu!

November 12, 2023

It is always a pleasure working with Kirk Strickland. He is responsive, informative and has great customer service skills. I enjoy working with him More

by HARRADINEDW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Strickland
Dec 01, 2023 -

Garber Randall Buick GMC responded

We're glad to know you had a positive experience with Kirk at Garber Randall Buick GMC Cadillac, HARRADINEDW! We appreciate your feedback and look forward to assisting you in the future.

November 12, 2023

The inspection and oil change were completed efficiently. It was also recommended that the AC needed to be flushed and I agreed that this was an appropriate time for this vehicle. We expect to keep the car f More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 01, 2023 -

Garber Randall Buick GMC responded

Daniel, we're glad to know you had an efficient service experience at Garber Randall Buick GMC Cadillac. We agree that preventative maintenance is key for the longevity of your vehicle! Thanks for trusting us with your car care needs.

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