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Garber Honda
Rochester, NY
2,225 Reviews
The Garber Automotive Group is pleased to have the House of Holtz Vehicles join our family of automotive dealerships! We are very excited to be serving the Western New York region. Garber Automotive shares John Holtz's commitment to providing the best possible service to our customers, both before and after the sale.
Kevin Parker has been named the new General Manager/ Managing Partner of the dealerships. He has over 30 years of automotive experience, the past 15 with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community. I look forward to meeting you and getting to know the Rochester area. If I can ever personally be of service to you, please feel free to contact me.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,225 reviews
November 29, 2012
Nearing the end of the lease on my Honda Civic I called Garber. They gave me information on my options and I made an appointment to go in to talk. They were very helpful and 24 hours later I am driving my Garber. They gave me information on my options and I made an appointment to go in to talk. They were very helpful and 24 hours later I am driving my new Honda. Thanks Rick and Arnold. More
by jhv
November 28, 2012
Hi Billy, I can’t believe it................I just Hi Billy, I can’t believe it................I just started this thank-you note, when “Customer Satisfaction” Donna from Garber called to enquire ab Hi Billy, I can’t believe it................I just started this thank-you note, when “Customer Satisfaction” Donna from Garber called to enquire about my service experience! Well, as always, it was great. I just wanted to especially mention Josh...........he went beyond my expectation to not only point out that my speedometer would not read correctly with the smaller snow tires, he also took the initiative to do the research to tell me what the correction factor would be......that’s caring about the customer! Good job by you and your team (as usual!)and thanks again, Brad T. More
by Brad Tomaszewski
Employees Worked With
Josh in Honda Service, and , Billy Buechel
November 18, 2012
My experience with a lease and lease turn in was exceptional. Rick and staff made the process painless and convenient. I would definitely purchase another Honda from Rick and Garber in the future. exceptional. Rick and staff made the process painless and convenient. I would definitely purchase another Honda from Rick and Garber in the future. More
by jzaccardo
November 07, 2012
We have dealt with Harvey Assael 3 times over the past 9 years and each time he has been pleasant, patient, answered all our questions to our satisfaction and efficient and knowledgeable about the automobil years and each time he has been pleasant, patient, answered all our questions to our satisfaction and efficient and knowledgeable about the automobile we purchased. We hope to do business with Mr. Assael again in the future. He is definitely an asset to Garber. More
by 334birk
Employees Worked With
Harvey Assael
September 29, 2012
They had great customer service. Had wayne go back three times to get better deals from his boss. I got it for less than dealer invoice. Wayne is straight up. He said "what do I have to do to have you leav times to get better deals from his boss. I got it for less than dealer invoice. Wayne is straight up. He said "what do I have to do to have you leave her today with a new car." He almost started yelling because I wanted more and more off. After agreeing to a price Wayne showed me around and explained how their new service center is going to look like. Very well layed out. Free soda, tv and magazines. Even a kids playground is inside. Looking to go in for service when its due. They even had me come back to sign the GAP. I heard places like simmons rockwell try to sneak that by you and dont want you to sign it because it hurts the dealership/manufacturer if you total the car. But they called me in to have the GAP signed. They had the vehicle I wanted and its interior and drove off three days later. No pressure sale. More
by henrytron
Employees Worked With
Wayne
