Garber Chevrolet Highland - Service Center

Went in for a wheel alignment went to start my car and all of a sudden my car wouldn’t start a couple days after lots of my antifreeze begin to leak out of my car it started to smoke after so I was under all of a sudden my car wouldn’t start a couple days after lots of my antifreeze begin to leak out of my car it started to smoke after so I was under the impression my car was over heatings came to find out these guys did not screw my antifreeze cap on which is very dangerous More

4 years ago i was very happy with Garber sales for the two new vehicles i purchased from them. Fast forward 4 years and the review is negatively turned 360. Having transmission/clutch issue with my 2018 c two new vehicles i purchased from them. Fast forward 4 years and the review is negatively turned 360. Having transmission/clutch issue with my 2018 cruze. Service could not determine the cause and therefore fix it (I have an extended warranty). Happy to pay the $165 diagnostic fee but where it went awry is Garber conveniently took 7 days to tell me they cannot determine the issue. That's 7 days of a "rental" loaner car where Garber charged me another $270 to my bill. And to top it off the costly loaner was dirty and smelled like an ash tray to which Garber stated they were sorry for the inconvenience. $435 later and the car still has the problem. If it were 1 to 3 days maximum to diagnose the vehicle would be reasonable and not had an issue paying the loaner "rental" fee but 7 days they held my car which I had to make three calls over 2 different days just to get an update and be told they do not know why the car is switching gears incorrectly. I could not be more unhappy with Garber's service and commitment to their customers. More

Decided to give service department a second chance on an oil change. Last year 3 hours for oil change and tire rotation this year 2 1/2 hours for oil change only. Appointment set for 930 at 1115 I started a oil change. Last year 3 hours for oil change and tire rotation this year 2 1/2 hours for oil change only. Appointment set for 930 at 1115 I started asking. They’re working on it. At 1200 questioning again why set appointments if overbooked. Smart aleck lady said they’re not appointment times just check in time. News to me.. will never go back and I will sell this car and never buy another Chevy again. Worst place ever for service. Spoke with manager last year and nothing changed. Would give minus 10 stars if I could. More

I was experiencing an issue with my vehicle and I brought it into Garber. I purchased my vehicle from Peter Surd when it was Christensen and also purchased an extended warranty! I brought my vehicle into t it into Garber. I purchased my vehicle from Peter Surd when it was Christensen and also purchased an extended warranty! I brought my vehicle into the service department and was met by the jovial Charlene. Charlene double checked on my extended warranty and made sure everything was in order. She explained everything to me in a manner that was easy to understand and had the service promptly work on my vehicle. Peter, kept open communication with Charlene and followed up with me to pass song the status of my vehicle. Peter went above and beyond and Charlene as well. The service department is short handed and they really did a fine job taking care of my issues considering the circumstances! Peter and Charlene are both assets of o the Garber family and Garber is lucky to have them and their customers are lucky to have them and their professional caring demeanors looking after them! Peter 5 stars Charlene 5 stars Keep up the great work! -Customer for life More

The Service team at Garber Chevrolet is top knotch . Always have a wonderful experience there Always have a wonderful experience there More

Well I must say your service advisor Samantha Berg is a prime example of customer service excellence. From the time I pulled in she acknowledged me. She then greeted me and proceeded to ask about my concer prime example of customer service excellence. From the time I pulled in she acknowledged me. She then greeted me and proceeded to ask about my concerns for my vehicle. She constantly kept me updated without me having to look for her and even got me a complimentary car wash which was a bonus. Samantha needs to be promoted to a position where she can teach others about how important customer service is because she has mastered it. Because of the wonderful experience I have received I will recommend all of my millions of followers to come do business at Garber Chevrolet of Highland More

I had a 10:30 a.m. appt. 9/30/21 for oil change, tire rotation and to get it detailed, my inside windshield was still dirty. I picked up my vehicle about 6:45p.m. I received a text to ask if I had receiv rotation and to get it detailed, my inside windshield was still dirty. I picked up my vehicle about 6:45p.m. I received a text to ask if I had received any updates. I had not. I texted to make sure it was understood I wanted it waxed, no return communication. When I got the call, that it was ready, I said I was beginning to believe my vehicle had to stay over night because I received no updates the entire day. I received another text a few days later to see if I was satisfied or call Lucas. I called Lucas, left a message. I still have not received a return call to inquire about my satisfaction. NOT SATISFIED!!! More

I recently visited Garber Chevrolet and Lucas was the representative that checked me in at the service desk. Lucas was kind, he presented himself like he was happy to be at work. Lucas patiently answere representative that checked me in at the service desk. Lucas was kind, he presented himself like he was happy to be at work. Lucas patiently answered my questions regarding the process of ordering my windshield wiper blade cover and if they could fix my front right side bumper. While Lucas, checked with the mechanics to find out how soon my parts could be ordered, I waited at the desk and overheard Samantha, the other representative dealing with another customer. Samantha was AMAZING AS WELL. I watched and listened to how she communicated with her customer as she was closing out his paperwork. Samantha even told the customer, "When you come back, I will happily take care of you"!!! When Samantha was done, I said to her, "I hope Lucas will be as professional and friendly to me as you were with your customer". Samantha assured me that he would and Lucas was just that!!! Unfortunately, I interacted with another representative and she seemed to be bothered, irritated and suffering from maybe, a lack of sleep. Her demeanor was not welcoming at all. Even the person who was with me said the same thing about her but he also commented on how Lucas and Samantha were great and how they both made him want to come back to Garber and purchase a vehicle. Lucas and Samantha deserve to be complimented, praised and celebrated for their outstanding customer service. I am a Leasing Manager and I know an awesome employee when I see one!! THEY BOTH ROCK!!!! More