Garavel Chrysler Jeep Dodge Ram - Service Center

My experience with sales was a few years ago, so I will focus on service. The people in the service department are pleasant enough, and try to be helpful. Also, they are good about giving you a lift to w focus on service. The people in the service department are pleasant enough, and try to be helpful. Also, they are good about giving you a lift to work or home while your car is in, and/or renting a car, which is a nice plus. My issues are these: First, I have had my Wrangler in repeatedly for two separate problems that have still not been rectified. Second, more than any other dealer's service department I have ever used, I NEVER get out of Georgetown without spending hundreds, if not thousands, more dollars than I expected to, even if I just take the car in for routine service. There always seems to be some expensive procedure that urgently needs to be done to avoid calamitous consequences. I find this ironic given the posters behind the service desk touting the Wrangler's toughness - when you buy it, they describe it as "bulletproof" and claim it will run forever. Same with the Liberty, one of which we also own. Unfortunately I do not have enough knowledge to tell whether all this stuff really is essential or not, so I always end up just taking their recommendation and paying through the nose. More

After being frustrated at another dealer because they were not able to ping-point my issue with the engine light keep coming up and the grand cherokee stalling on my 16yr old Daughter, and every time i w were not able to ping-point my issue with the engine light keep coming up and the grand cherokee stalling on my 16yr old Daughter, and every time i when back, i was told it was something different, i decided to visit this dealership. From the time i walk in, Keith Zarembski gave me the sense of knowing what they were doing. He proceeded to completely go out of his way to help and explain the issue to the point where i was taking to the back by one of the Technician - Fred Collins whom further explain but also show me the issue and reason for the problems as well as highlight other possible concern on the poor quality of the work that was done by this other dealer. In net, i would recommend Keith and this dealership to my friends and family and personally like to thanks Keith for his professionalism and help he provided me during my visit. More

My overall experience with service is great and that is due to Keith. Keith's professional, Knowledgeable And very compassionate towards the customers makes it easy to work with chrysler. due to Keith. Keith's professional, Knowledgeable And very compassionate towards the customers makes it easy to work with chrysler. More

Keith is very courteous and customer service oriented. The facilities were excellent as it made it very easy for me to wait and pick up my vehicle. Keith was also very knowledgeable from a service aspect. The facilities were excellent as it made it very easy for me to wait and pick up my vehicle. Keith was also very knowledgeable from a service aspect. More

Great service! Everything was explained to me regarding the needed service, cost and when my jeep would be ready! Keith was so very helpful. Definitely will continue to use the service department for al the needed service, cost and when my jeep would be ready! Keith was so very helpful. Definitely will continue to use the service department for all my service needs. More

the overall experience was great. I had extensive work done and waited for the repairs to be done. They were done in an efficient and timely manner. The staff was very friendly and accomadating. done and waited for the repairs to be done. They were done in an efficient and timely manner. The staff was very friendly and accomadating. More

I would recommend this dealership because of people like Keith. Keith was so pleasant and very helpfulx and understanding. I would recommend him to all my friends. Keith. Keith was so pleasant and very helpfulx and understanding. I would recommend him to all my friends. More

I scratched my car and was lucky enough to run into John Miranda who took the time to explain what I could do at home to clean my, what paint I needed and had it ready for me when I came in the next day. Gr Miranda who took the time to explain what I could do at home to clean my, what paint I needed and had it ready for me when I came in the next day. Great employee! More

I have a 2004 Chrysler Concorde that I purchased used 2 and a half years ago and have been using the auto shop I bought it from for all service related needs. I recently got a mailing with a promo from t and a half years ago and have been using the auto shop I bought it from for all service related needs. I recently got a mailing with a promo from this dealership for a $99.00 brake pad replacement and since my brakes were squeeking a bit, I thought I would use it and get that taken care of. All I wanted was the front brake pads to be replaced. I made that perfectly clear. I made an appt. with this local Chrysler/Jeep dealership that i had used once before for a recall which is how they had my name in their mailing list. Went in for appt. told the service rep what I wanted, gave them the coupon and was told it would be "about an hour". I waited in the waiting area, working on my laptop, and almost two hours later, was called up to the service desk. They said they hade "looked over" the car, and the estimate for the work needed to be done was $2,200+!~ I couldn't believe it and knew instintively in my gut that coming to this dealer where they would "go service/repair fishing" for any work possibly needed on the car that I didn't want or request would be located and checked and noted for replacement. When I was brought back to the car to see the mechanice and the 'needed work' all tires were off? I just wanted to the front brake pads to be replaced! Of course they tell you that they do a 30 point inspection for 'safety reasons' on every car but the bottom line is that we all know that is a way for them to get more service $ out of every person who brings their car into the shop. If I didn't want or refused to have the work done, they were going to make me sign a form saying I understood the car was "not safe" for legal reasons. I feel like i just got totally ripped off. So they had to get me a rental car and I was told the work would not be finished by the end of the day but would be called in the a.m.. I did not get a call until 3:45 the next day and was told they would be around for about another 45 minutes to an hour before closing. I couldn't make it back so I had to wait until MOnday a.m to go get my car an pay almost half of what i bought the whole car for 2 and 1/2 years ago for repairs that in my mind/opinion did not need to be done. I usually fix things on the car when they need it or brake. Not proactively repair everything under the sun for the good of the dealer cash flow. More