Galpin Volkswagen - Service Center

Shreya was one of the most helpful and dedicated salesperson, her sale made me very happy the day I went to get a brand new car. She was a person who wanted her customers to feel welcomed and comfor salesperson, her sale made me very happy the day I went to get a brand new car. She was a person who wanted her customers to feel welcomed and comfortable. That day I left a happy customer, 1. Because of her well done service and 2. Because I left with a car that I wanted. She is willing to work with you and try her hardest for what you desire. I believe she’s very good at what she does and wants nothing but to have satisfied customers. One of the best salesperson and would definitely recommend asking for her to buy a car from. More

HORRIBLE Not 1 star, but 0 stars!! ZERO! SCAMMERS AND LIARS! Will not trust them with my car ever again! Not considerate at all of vehicle care, and not inter Not 1 star, but 0 stars!! ZERO! SCAMMERS AND LIARS! Will not trust them with my car ever again! Not considerate at all of vehicle care, and not interested in keeping good relationship or trust with customer! Brought my car in for an oil change, picked it back up with damage/crack to the front passenger side tire molding which was not there beforehand. To make matters worse, the damaged part was attached to my car with a zip tie. A ZIP TIE!!! No longer attached with screws or anything to keep it in place, partially hanging off. Was not warned of this damage when picking my car up, assume they thought I would not notice. I called the next day, told them about it and they asked for me to bring the car back in. Since I have a day job I had to wait til the following Saturday. When I came in I was told that it wasn't them and that it was probably me who damaged the car, they wouldn't cover it, I had to pay an additional $280.00 to take it in AGAIN! AND THEY ASKED WHY I WAITED A WEEK!! I have a job!! Service manager was rude. General manager sent me photos of what my car looked like before as "proof", insisting that there was existing damage, when there clearly was not. The pictures I received showed no damage prior!!! ARE WE BLIND?? Yet they still, repeatedly told me it wasn't them and that there was existing damage, it's my fault, and they would never use a zip tie!! I'm not even mentioning the hours I waited, so they could drag out this process. If this isn't gaslighting I don't know what is!! Toxic people. Toxic environment. WASTE OF TIME AND MONEY. More

Rip off!!! What a joke! I bought a brand new car - 2019 Jetta - in the Summer of ‘18. Within the first 5,000 miles, I had to take the car in for service. Galpin VW had my br I bought a brand new car - 2019 Jetta - in the Summer of ‘18. Within the first 5,000 miles, I had to take the car in for service. Galpin VW had my brand new car for 5 weeks. 5 WEEKS!!!! Not only did I have to make a payment on the brand new car that I did not have, but I had to pay for a part of the “loaner“ car that they gave me. Unbelievable. Sooooooooo disappointed. No one has helped. No one has stepped up to reimburse. DO NOT give your business, your time, your money, your energy.. to Galpin VW! More

Worst Experience This is a review to alert people who have experienced this same situation with this dealership. Some of the car sales personnel can be rude, they over This is a review to alert people who have experienced this same situation with this dealership. Some of the car sales personnel can be rude, they over look you, and they won't approach if you don't look like a sale to them. On April 19, 2016 I called Galpin VW between 8:30am - 8:40am to schedule an appointment for my vehicle a 2012 Volkswagen CC, because the engine was presenting mechanical malfunctions. They gave me an appointment that same day at 10 am. My dad and I dropped off the vehicle, one of their service tech's (D****l) took over. He then lead my dad and I to the service office were we waited for Galpin's driver who was going to take us home. Exactly at 1:13pm on April 19, 2016 I received a phone call from Galpin's Service Manager J** W***s. Telling me that while their technician was test driving my car he had gotten in an accident and my car was damaged pretty badly. From how things seemed my car was a totaled loss, apparently the damages that were caused to my vehicle weren't repairable?! I was speechless,very upset, disappointed, but yet I asked if their technician was okay?! As I was talking to the Service Manager I got the impression that he didn't want us coming to the dealership!! I informed him that in an hour, or so we'll be there, and that I wanted to talk to his technician. I got thrown off when he told me to call my insurance and make my claim?! My car was under their responsibility. The explanation that I got from the service manager, a picture. Then he just throw the xx out of what had occurred. Weren't they suppose to get their insurance involved? Once I get into the dealership the service manager J** informs me that the technician was sent home because he wasn't feeling well. What a bunch of xx!! Obviously the accident didn't happen the way they said and they are covering their xxxxx! Galpin was buying time and apparently they were able to make a decision for me at the time of the accident, but they couldn't work out a deal with me after they wrecked my car. Ain't that some xxxx huh?! Until today I don't have a car and they don't care what stress they put me through, or how was I going to transport myself around. A xxxxing meal from the company's restaurant for my family and me a complement from a Galpin Manager offered to us. Wow!! In a way he looked down at us and over looked at us. Maybe because we were Hispanic and of course they know that we aren't heard much, because we are seen as small people. I looked for lawyers but unfortunately they weren't able to help. Even though I had my paperwork, pictures, and other proof. There was negligence from everyone involved. One of the receptionist from the Ford Towing site that works for Galpin and who picked up my vehicle from the scene was so rude. We weren't even there to see or speak with her. She alleged to my insurance company that my vehicle was dropped off after the accident. Really?! I have the paperwork, photos, and the phone call from that day!! This caused me stress, headaches, and a miscarriage. I also had to stop my plans because and things that I had pending. Every time that I hear on the radio or pass by the Galpin dealership it makes me feel angry all over again. For being a big well known Dealership, they sure didn't respond how they should of have. They are all talk. When you need to get a hold of someone after you purchase your car, you just can't seem to get in contact with them. I was a loyal customer for 2 years. Never missed a payment or was behind on payments. They are xxxxing shady son of xxxxxxx. More

I was in the area visiting from Ohio on part of a cross-country road trip. Having read the great reviews for Galpin VW online, I brought my Passat in for its 10k service. When I went to pick up my ca cross-country road trip. Having read the great reviews for Galpin VW online, I brought my Passat in for its 10k service. When I went to pick up my car, I was told that everything was A-OK, and that the service had been performed to completion. When I got home, I found that all of the lug-nut caps were missing from the right side of my car. I went back to Galpin and they were found in the bay where the service technician had been working on my car. I wish this was the worst of my problems. About 400 miles into my trip back to Ohio, my car started flashing lights telling me to stop my engine immediately because there was no oil in the engine. After being stranded in the middle of nowhere, and being towed 112 miles to the nearest dealership, I learned that the service technician at Galpin failed to tighten my oil drain plug causing all the oil to be discharged after only a few hundred miles of driving. All Galpin VW could tell me was that they were "sorry" and that I "shouldn't worry" because modern VW's had highly sensitive technology that warned me about the lack of oil before any real damage to my engine could occur. Easy for them to say, as their less than one year old car did not lose ALL it's oil during travel. Because of their negligence, I am left with the thought of my nearly brand new car potentially developing problems down the line constantly in the back of my mind. This was the most costly "free" oil change I have ever had. More