Galpin Honda - Service Center

I purchased a new Honda Fit, color Orange Revolution, October, 2008. I have been very pleased with my entire experience including my two scheduled maintenance visits. Everyone has been pleasant, helpfu October, 2008. I have been very pleased with my entire experience including my two scheduled maintenance visits. Everyone has been pleasant, helpful and have received fast and excellent service. More

I took my car in for a major service and a warranty repair. The service writer told me he would call me with an estimate by about noon, He did not. I called him around 1:30 and he told me that in addit repair. The service writer told me he would call me with an estimate by about noon, He did not. I called him around 1:30 and he told me that in addition to the first $98 diagnostic fee he quoted me to find out what was wrong with my car he would have to charge me another $198 to find out some other things that were showing up wrong with the engine. I decided not to spend $300 on exploration of all the things that might be wrong with my 5-year-old engine and told him to just do the oil change. I had rented a car for the day for $32 and all I got out of that day's hassle was an oil change and the accusation that the warranty item I wanted replaced was not under warranty at all. I have to bring them proof that Honda Corp. sent me a letter telling me to get that part replaced. This oil change cost me $30 plus $48 for all the "diagnostics" they did. The service dept. manager was decent enough to waive the rental car fee since 90% of what I had hoped to get repaired that day was not done. I will never waste my precious time at Galpin Honda's service department again. The service writer was condescending, withheld information, and jerked me around. More