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Galpin Honda
Mission Hills, CA
5,340 Reviews
Our Mission is to simply be the best in every area of our business. We will accomplish this by providing the most exceptional customer experience, being the best place to work, and strongly supporting our community, all while working together as ONE Galpin!
Our core values are the pillars that support our Mission statement. They form the rock solid foundation that guides our individual and collective actions. These core values are intertwined so that each supports the other.
We always strive to do the right thing. Our commitment to the truth is unwavering, both in actions and in words.
We only exist to serve our internal and external customers, so their concerns are always at the forefront of our business. We will serve our clients with a genuine humility that leaves no doubt that they are the sole focus of all of our endeavors.
A personal choice to rise above one’s circumstances and demonstrate the ownership necessary for achieving key results: to See it, Own it, Solve it, and Do it. Doing it right the first time is not our goal, but our standard. We will hold ourselves responsible for this attention to detail in all of our duties.
We are a dynamic organization that constantly seeks areas of growth and innovation. This growth starts at the personal level and continues into all aspects of our business.
Teamwork is our individual actions, brought together for our common purpose, which subordinates our individual needs to the needs of the group. We put aside our individual needs to work towards and accomplish the larger group objective. We cooperate, using our individual skills, and provide constructive feedback despite any personal conflict between individuals.
Fun is key to an enjoyable workplace. It encourages energetic contributions from our team members and creates an upbeat environment for our internal and external customers that helps differentiate us from our competition!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,340 reviews
July 20, 2011
I went to Galpin Honda a few days ago to get a car. My salesperson was Alexander Tumasov. Due to my previous credit history banks couldn't get me approved. But I was amazed how Alexander was not giving up salesperson was Alexander Tumasov. Due to my previous credit history banks couldn't get me approved. But I was amazed how Alexander was not giving up and even made a to general manager on his day off so he could call the bank himself. I felt so speacial. Alexander and Steve in the finace dept are the best. I AM VERY HAPPY with my new car. More
by SarahBurns24
Employees Worked With
Alexander and Steve
July 19, 2011
Great customer service. My salesman Brooklyn was very helpful and friendly. He knows his stuff.Many Hondas to choose from on the lot with a great staff on hand. helpful and friendly. He knows his stuff.Many Hondas to choose from on the lot with a great staff on hand. More
by darylsingontiko
Employees Worked With
Brooklyn Maaliki
July 17, 2011
Alexander was very helpful explaining car details and why it is very important to have a reliable car for any driver. He also looked and showed us every possible way we can pay the car, with his help we are it is very important to have a reliable car for any driver. He also looked and showed us every possible way we can pay the car, with his help we are very pleased to have worked with him and very comfortable with our payment plans. More
by Dschmidt92
Employees Worked With
Alexander
May 29, 2011
I purchased a used Honda Element from Galpin after seeing it online. I do not particularly like the car buying process, but I can say I was lucky enough to meet and work with Philip. He was personable and p it online. I do not particularly like the car buying process, but I can say I was lucky enough to meet and work with Philip. He was personable and professional. I never felt pressured to buy and he did everything he could to propose the best deals and options. They even beat the very competitive financing deal I was offered by my credit union. Philip made sure the I knew how everything worked, got my anti theft device installed same day and two years of free oil changes. Everyone was professional and as nice as can be. The process is too long (sadly no matter where you go)but they try to make it as painless as possible. More
by cmtaylo
Employees Worked With
Philip Makertichian
May 26, 2011
We bought a 2008 Honda CR-V here yesterday. We lucked out and found the loss leader for the memorial day weekend was the right color. We were looked after by Philip Makertichian. While Phil obviously wanted and found the loss leader for the memorial day weekend was the right color. We were looked after by Philip Makertichian. While Phil obviously wanted to make a sale, and wanted us to use their financing (that's his job after all), he was very pleasant, met our every demand, came in with an excellent rate, and got us 2 years of oil changes. These things always take longer than you like, but that's the nature of the thing. Most pleasant car buying experience I've had in LA. More
by tenbrumelaar
Employees Worked With
Phil Makertichian
May 24, 2011
I have been a member of the Galpin family of customers since 1988. I have purchased no fewer than seven [7] vehicles between Galpin Ford and Honda. It's very simple to attribute customer loyalty to gene since 1988. I have purchased no fewer than seven [7] vehicles between Galpin Ford and Honda. It's very simple to attribute customer loyalty to generic and almost "cliche" things like "they treat us well" or "the restaurant is cool", etc. But the reality is; I continue to return because GALPIN CARES. A company's best advertising is not on television or a bus bench or on a radio ad. It is person-to-person. Human beings helping other human beings. For this reason, I give Phil Makertichian a big pat on the back. People like Phil ARE Galpin's best advertisement. Pleasant, upbeat, understanding, INTERESTED in making the sale and fitting the right vehicle to the customer's needs as opposed to just moving units and generating volume. Phil was courteous, engaged and patient through every stage of the process. Even when the in-house Internet went down, and getting additional banking information became a bit of a challenge. Phil went the extra [in this case] 2-3 miles [versus the usual "one"] to make us comfortable, keep us informed and in the loop [I say "in the loop" because most poor car-buying experiences involve the salesperson vanishing frequently and just leaving the buyer adrift and in a quandary as to what is happening]. Phil worked diligently with his sales manager to accommodate some special needs and requests in regard to our down-payment, and was highly competent in his ability to explain parts of the process that were not easily understood by us. Finally, he made sure that the car was properly and very beautifully detailed. The car looked literally brand new. My closing statement which, coming from a 7-year veteran sales manager is not just "fumes" or empty rhetoric... Philip Makertichian is quite literally one of Galpin Honda's - and the ENTIRE Galpin family of dealerships, BEST ADVERTISEMENT. He is one of the most diligent and professional salespeople I have EVER worked with, either under my own watch as a manager, or in any sales scenario - especially purchasing a vehicle. Covet and nurture this man. He is worthy of high accolades and great congratulations for a job very well done. Please feel free to contact me any time if I may provide any further information. It would be my distinct pleasure. 818-523-7450 Submitted respectfully May 24, 2011 Anthony J. Lewis Granada Hills, CA More
by monster94
Employees Worked With
Philip Makertichian
May 20, 2011
My olderst daughter and I had been looking to buy a car for my other daughter. We looked everywhere. I even looked in the internet. I live far from Mission Hills and I looked at our local dealerships. I en for my other daughter. We looked everywhere. I even looked in the internet. I live far from Mission Hills and I looked at our local dealerships. I ended up at Galpin Honda from Mission Hills because at first they had a better internet deal and the younglady on the phone was very nice. We arrived at the dealer and met with Phil M. He was very professional from start to finish. Galpin Honda's customer service is far better than the local dealers we dealt with. Phil M presented us with a couple of cars that met our needs. We ended up buying one of them because Phil worked with us and gave us a great deal. I met some of the other folks at the dealership, including Ed, the main boss. It was a long process buying the car, but our friends at Galpin Honda made it a very nice experience. If I need to get another car in the future, I will definitely be driving to Mission Hills and visiting Galpin Honda. I have already recommended this dealership to relatives and friends. More
by 1sinbad3
Employees Worked With
Phil M.
May 06, 2011
I have always been treated with respect and as a valued customer. They realize that my time is as valuable as theirs. I am very pleased with the Galpin dealership and especialy the service department. I w customer. They realize that my time is as valuable as theirs. I am very pleased with the Galpin dealership and especialy the service department. I would definetly purchase my next vehicle from Galpin. Dr. Ira Schneider. More
by Dr. Ira
Employees Worked With
Kim Hernandez
April 14, 2011
I spoke to D.J. in the Service Department and got attitude out of him, I told him someone had said to see him to have my weather stripping looked at on my 2010 Honda Civic as it was coming off on the attitude out of him, I told him someone had said to see him to have my weather stripping looked at on my 2010 Honda Civic as it was coming off on the drivers door. He said who did you talk too, I told him, I did not remember, all he had to do was look up my name on the computer to see I had a four o'clock appointment. The bottom line besides his attitude was, I was there for over a hour and they did not fix the problem. I have to go back as they had to special order the weather stripping, what a hassle and disappointment. I have had several problems with the car and it is my first new car. I will not buy another Honda, I will be looking at Kia's as they have come a long way in quality. More
by jblue004
Employees Worked With
D.J.
March 15, 2011
I just bought my new 2011 Honda CRZ and the last thing I ever thought I'd be doing now is writing a review. But I was so impressed with the guys I worked with, particularly Ricky, that I had to put the wor ever thought I'd be doing now is writing a review. But I was so impressed with the guys I worked with, particularly Ricky, that I had to put the word out. These guys gave me a better deal than the one I had shopped online, and then beat it, and then beat it again. But beyond the deal, Ricky was frankly the type of guy who is a pleasure to deal with. He went so far beyond what I expected even after the deal was done, that I can only say he definitely in this business for the long term customer relationships and positive word of mouth. My sister had bought a car from him a couple months ago, and raved about him, and I was honestly skeptical, thinking a car salesman is a car salesman. Not so. These guys... Ricky, Shawn, and Steve in finance are genuinely good guys. Sure, their job is to try to earn some money for the dealership and themselves, but it never came at the expense of making a marginally happy customer a better deal so I would be thrilled. Bottom line: I left thrilled with my deal, and with my dealings with them. I'm a tough cookie when it comes to buying a car, and these guys were patient, respectful, and even entertaining! I would never buy another Honda without seeing Ricky first. He's been in the business a long time, and I can see why. More
by reremedies
Employees Worked With
Ricky Pennington
