Galpin Ford - Service Center

Galpin ruined another one! DO NOT GO TO GALPIN FORD FOR SERVICE!!!!!!!!!!!!!!!! I brought my '13 Edge (bought new less than a year ago) in to have the windshield replaced becaus DO NOT GO TO GALPIN FORD FOR SERVICE!!!!!!!!!!!!!!!! I brought my '13 Edge (bought new less than a year ago) in to have the windshield replaced because it had damage when I bought the vehicle. After picking up the vehicle I noticed the headliner was trashed. I'm waiting for a solution from them, but short of them buying it back for what I payed out the door, I really don't see one. Replacement is only going to lead to more problems. I paid good money for an unaduterated vehicle, which I no longer have. I have no intention of paying for a vehicle I no longer want due to dealer carelessness, for another 5 years. I'll update when I find out what they're going to do. This is the second vehicle I've had destroyed by Galpin service. The last time they trashed the dash on my Explorer. They replaced it all right, and cut every wire in the process. When I brought it back to get it fixed they wanted $300 to repair their damage and told me "it's a truck, just be happy it starts". Stay tuned, if they do the right thing I will definitely let it be known........................... They are pawning me off on the windshield company THEY HIRED. I can tell this isn't going to end well Glass company denies any responsibility, said I just didn't notice it in the year I've had my vehicle that I know every inch of. Galpin's move now. Waiting for this very personal form letter next...... We're so disappointed, (insert name here), that you didn't feel we lived up to our standard of excellence. That isn't how we strive to operate and if you're willing we'd like to discuss this further with you. Please contact us by phone or email so that we may work together to resolve this matter to your satisfaction, or if you'd prefer that we contact you, please send us your contact information and we will follow up with you. Thanks again for sharing, and we look forward to speaking with you soon. Jeff Skobin Marketing Manager- Galpin Motors (818) 778-2255 jeff@galpin.com Read less Received a call from service manager this morning and was told how important my satisfaction is and he asked what it would take for me to be satisfied. I explained that this is my second time having Galpin destroy a brand new, unadulterated vehicle and nothing short of buying me out for what I paid or replacement would be acceptable. I should have to suffer zero hardship for their carelessness, TWICE!! Anything short of that and I will not be satisfied, and stated that. So they know what my ONLY acceptable solution is. Waiting to hear back. They did the damage, hope they man up and make it 100% right. Why do they ask what it will take when they have no intention of doing it? Again, at this point I would reccomend you take your vehicle anywhere else but here if you want to get your vehicle back in the same condition it came in. Still waiting to hear back about a solution. It's amazing how they don't understand (or care) that they would be money ahead and have a satisfied, loyal customer instead of a disgruntled unsatisfied one that will never buy from them again. It will cost about the same either way. Besides that, they told me that the windshield company was paying. Seems like their main concern is saving the windshield company money, not having a satisfied customer. Customer satisfaction is not a priority at Galpin Ford. Again, if they do the right thing I will let it be known. More

Bad Customer Service I took my Taurus wagon in for a transmission check and emergency brake issue in April. They told me no one was in on Saturday for transmission checks. I took my Taurus wagon in for a transmission check and emergency brake issue in April. They told me no one was in on Saturday for transmission checks. They discovered I needed rear brakes and rotors as well. I was told it would take a couple of hours. I was there 7 hours. I was also told the emergency brake was completely shot and would be $600 to replace. I passed on that. I signed up for the transmission to be checked, on a waiting list. I received a call May 13th to bring it in on Monday 7:00am. They didn't even touch my car until Wednesday the 18th. I was told they found the problem, and they had to order parts. This was a warranty issue, since I had purchased a new transmission back in Aug. of 2012. I got a call on the 25th that my car was ready. I didn't make it on Thursday, so I picked it up on Friday. I was being charged $209.53 for new transmission mounts. I asked if they were replaced back inn 2012. I was told no, that was separate. I also had to pay $190.75 for a rental car from them. Every dealer I have ever used, when it was a warranty issue, has never charged me for a loaner or rental. I was told he took 5 days off already and that's all he could do. The customer service desk is staffed by "kids" barely out of high school, that made me write and cancel checks, because I was given the wrong total. I was visibly upset at the counter, and the service Manager would not even make eye contact with me, after he heard me asking for his business card. These people may be the largest sales dealer for Ford, but the sure as xxxx don't "get it" when it comes to customer service. I'll never use them again, ever. More

My name is Ovidio Castro the dealership is not only close to where i reside but great customer service is something I experience every visit. Everyone is polite enthusiastic and energetic. Oscar Castellano to where i reside but great customer service is something I experience every visit. Everyone is polite enthusiastic and energetic. Oscar Castellanos was a new employee I noticed a good difference having him there. While waiting for my vehicle he took the time to read my repair order and noticed there was no work done on a tire that was loosing pressure. Both himself and my service advisor made sure a nail puncture was repaired. Overall Customer service was great! Thank You! More

I just had the most disappointing experience with Galpin Ford, accusing me for lying to their service person and charging me for diagnostics which I already knew the results of. I brought in my car and told Ford, accusing me for lying to their service person and charging me for diagnostics which I already knew the results of. I brought in my car and told them I had a problem with caliper 4 misfire and low compression on nr. 2. I asked how much it's going to cost me to find out what is causing this and what it's going to take to fix it. After 2 days, they call me and tell me that I have a problem with caliper 4 misfire and low compression on nr. 2 and that I never told them about this so they need to charge an additional $800 to do further diagnostics. When I brought the car on Saturday, I very specifically said: "I will not pay you to tell me what I already know. Please tell me what the cause is and how to fix it". Service person Sam agreed. Firstly, they agreed that I told them this when I brought the car in. Later, they told me I never said this. Now, they are lying that I said this, but few days later, after the "inspection" has been done. Now, their reasoning is "You should have read the small letters". Basically laughing in my face I got tricked. Never will do business with them again. Horrible service. Very disappointing for Ford and who Ford is doing business with.. More

Galpin Ford is friendliest dealership I have ever had the pleasure of dealing with. Every employee I came in contact with was a pleasure. Especially Jimmy Monvoisin and Oscar Castellanos. Upon hearing tha pleasure of dealing with. Every employee I came in contact with was a pleasure. Especially Jimmy Monvoisin and Oscar Castellanos. Upon hearing that my car had a bad head gasket these two gentlemen made sure I was taken care of. Jimmy answered every question and had my car handled ASAP. Oscar was the sweetest, quick and very informative. They went above and beyond to take care of me. Makes me want to come back just to have lunch with those two. Thanks again Jimmy and Oscar.. Jamie Williamson More

The best thing about my experience was Jim Bentley. HE was funny, friendly, and helped bring my car up quickly. He made me feel like Galpin really cared and appreciated my service. was funny, friendly, and helped bring my car up quickly. He made me feel like Galpin really cared and appreciated my service. More

Not a big fan of car dealerships or car salesman at all, but the people at Galpin makes your visit so pleasant, I had to changed my mind. but the people at Galpin makes your visit so pleasant, I had to changed my mind. More

Jim Bentley was amazing, while waiting for our car he keep us entertained with Magic. What a wonderful employee you have in Jim! Overall, he made my experience! keep us entertained with Magic. What a wonderful employee you have in Jim! Overall, he made my experience! More

Went to get my Suv serviced, customer service was good, served cold drinks, and washed my suv. The work appeared to have been completed correctly. Overall good service served cold drinks, and washed my suv. The work appeared to have been completed correctly. Overall good service More

I am on my third Ford vehicle, and have purchased them all at Galpin, and have taken them all to Galpin for service and warranty work. Every time I go, I'm impressed with the professionalism, courtesy and all at Galpin, and have taken them all to Galpin for service and warranty work. Every time I go, I'm impressed with the professionalism, courtesy and friendliness of all the employees. Not only that, but I'm delighted with the fact that everybody CARES about what they do, and KNOW what they are talking about. George Holliday More