Galles Chevrolet - Service Center

Edwin was very helpful and made the best of a bad situation as far as he was concerned. He patiently explained that the front air dam didn't just fall off, but had been knocked loose by my wife (who situation as far as he was concerned. He patiently explained that the front air dam didn't just fall off, but had been knocked loose by my wife (who didn't tell me) driving over something. After explaining it couldn't be warranty work he made arrangements to get it fixed within the hour. I had made an appointment through the web site, but never received an email or phone call confirmation. I called the day before the appointment and talked to someone in service (don't remember his name) who looked in the computer and said, yes I was listed. But when I got to the dealership, there was no record of it in your computer. That was not a good first introduction to your service department! Finally, it looks like the part is now back in place, but I noticed it is still missing a plastic clip/attachment screw on the inside of the wheel well. It is disappointing that something that basic would not be noticed and replaced. More

A Saturn dealer you are NOT. the past 2 times to your dealership for service, my car has not been returned same day or washed or the oil gage reset. If I could know ahead of time it takes 2 days to deal dealership for service, my car has not been returned same day or washed or the oil gage reset. If I could know ahead of time it takes 2 days to deal with the car I can plan better. Basically I was treated better when I could take my saturn to the saturn dealer. Car was returned as promised, cleaned and on time. Too bad GM ended up the way it did, not a chevy person. Personnel are polite, cannot seem to get it together with the service department for some reason. More

My car burns oil there trying to find problem was making loud noise on engine no is gone . They are nice people trying to find the problem and we are working on fixing everything on it loud noise on engine no is gone . They are nice people trying to find the problem and we are working on fixing everything on it More

Had a defective fuel pump and drive train issues, so had to be towed to Galles. Being new to Albuquerque, Ihad no idea where to go, so I thought the nearest chevy dealer was as good a place as any. WRONG!! to be towed to Galles. Being new to Albuquerque, Ihad no idea where to go, so I thought the nearest chevy dealer was as good a place as any. WRONG!!!! After keeping my car for 4 days and racking up $2400+ in repairs, I drove less than 1 mile off the lot, and the engine lite comes on. I go back. Chief mechanic Ted resets engine lite, assures me it's fixed, and sends me on my way. Again, after less than a mile away from dealership, the check engine lite goes on again. I bring it back again. The chief mechanic and service manager, Scott Ashcroft, and the service representative, Israel Bush all assure me that the lite is due to a bad oxygen sensor, that THEY ALL ACKNOWLEDGED WAS DAMAGED WHEN THE MECHANIC REPAIRED THE FUEL PUMP AND DRIVE TRAIN IN THE FIRST PLACE!!! Surely, after charging me more than $2400 for repairs, I would get the oxygen sensor repaired for free. Oh no, I am to pay for a part they acknowledge having broken!!!! An additional $115 repair later, I get to go home. I WILL NEVER GO TO GALLES AGAIN, NOR WILL I EVER GIVE ANYTHING BUT A POOR RECOMMENDATION FOR THESE PEOPLE. INCOMPETENT, INCONSIDERATE PRICE GOUGING JERKS IS A PHRASE THAT READILY COMES TO MIND WHEN DESCRIBING THESE PEOPLE. They will never have the opportunity to do this to me again. I don't care where anybody else goes, but if you've read this, be forewarned. More