Galles Chevrolet

Had a defective fuel pump and drive train issues, so had to be towed to Galles. Being new to Albuquerque, Ihad no idea where to go, so I thought the nearest chevy dealer was as good a place as any. WRONG!! to be towed to Galles. Being new to Albuquerque, Ihad no idea where to go, so I thought the nearest chevy dealer was as good a place as any. WRONG!!!! After keeping my car for 4 days and racking up $2400+ in repairs, I drove less than 1 mile off the lot, and the engine lite comes on. I go back. Chief mechanic Ted resets engine lite, assures me it's fixed, and sends me on my way. Again, after less than a mile away from dealership, the check engine lite goes on again. I bring it back again. The chief mechanic and service manager, Scott Ashcroft, and the service representative, Israel Bush all assure me that the lite is due to a bad oxygen sensor, that THEY ALL ACKNOWLEDGED WAS DAMAGED WHEN THE MECHANIC REPAIRED THE FUEL PUMP AND DRIVE TRAIN IN THE FIRST PLACE!!! Surely, after charging me more than $2400 for repairs, I would get the oxygen sensor repaired for free. Oh no, I am to pay for a part they acknowledge having broken!!!! An additional $115 repair later, I get to go home. I WILL NEVER GO TO GALLES AGAIN, NOR WILL I EVER GIVE ANYTHING BUT A POOR RECOMMENDATION FOR THESE PEOPLE. INCOMPETENT, INCONSIDERATE PRICE GOUGING JERKS IS A PHRASE THAT READILY COMES TO MIND WHEN DESCRIBING THESE PEOPLE. They will never have the opportunity to do this to me again. I don't care where anybody else goes, but if you've read this, be forewarned. More

Poor customer service, sales team not knowledgeable. I would never return to this dealership again. The only guy that knew what he was doing was John the finance guy. We spent almost 2 days, made a deal would never return to this dealership again. The only guy that knew what he was doing was John the finance guy. We spent almost 2 days, made a deal and then after we signed the papers we found out they failed to verify they could sell us the car in NM because of emissions standards. We asked sales manager for help and he was rude and unprofessional. This dealership needs customer service training bad! More