Galles Chevrolet
Albuquerque, NM
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Abram spent a lot of time with us [over a period of two days], answering questions, demonstrating the car, helping us locate the car we wanted. We enjoyed our time with him and with the others who helped c days], answering questions, demonstrating the car, helping us locate the car we wanted. We enjoyed our time with him and with the others who helped complete, hassle-free, the purchase. We are both retired teachers and we would have given Abram an A+! We will highly recommend him and consider him a friend now. Lee Otero was also very helpful and carefully explained our options. He even helped us get the new car insured on the spot. Steve helped with the final paper work, which was professionally and quickly done. Thank you for such competent and polite professionals. More
I was so happy that they called and made sure my extended warrenty would cover my issue. They even had my key fobs fixed. It was a great day to find out that all of the costs was only $75 my deductible wha warrenty would cover my issue. They even had my key fobs fixed. It was a great day to find out that all of the costs was only $75 my deductible what a relief. More
Typical Albuquerque Dealership, full price was the only price offered. Variants on full price that where actually over sticker due to add ons that are worth nothing. Told high pressure sales person "What price offered. Variants on full price that where actually over sticker due to add ons that are worth nothing. Told high pressure sales person "What it would take" about 3 times, $800 over invoice with no add ons, cash only deal. I WAS IGNORED!!!!!!!!! Wanted to buy $60K truck (3500HD crew cab diesel) walked away with nothing. Will buy from costco services final price WILL BE no more than $800 over invoice. Sales jerk tried to pit wife against husband, I been married 17 years...nice try. we both laughed and left right after that. To top it all? My Vette had a recall that I knew about. Had to go home and print it out to show shop manager as he did not believe me and could not look it up. Told dealership to NOT run the car without me being there to test the brakes they replaced. Some young kid took it out for a joy ride anyhow and brought car back smelling like it had been run hard as crap. Kid got out of car visibly shaken. MPG meter was about 19 when I dropped the car off with 1/2 a tank of gas gone, after joy ride it was at 10 Mpg average......not sure how hard you have to run the car to do that but it must have been outrageous, nice treat for brand new brakes huh? I floor it once a day at a minimum and still get 19 MPG average. I was told by a friend that since this poor dealership sells less than a dozen vettes a year they rarely see them and have a bad habit of running the dog crap out of them when they get into their shop. I should have known better, I gave specific instructions to avoid that but they where ignored. I understand very well they are REQUIRED to demo a car after they do brake work, I told them to do it with me there ONLY. More
The experience was great, no pressure Andy was very patient with my questions and indecision. Going through finance went well Steve was able to find an even lower interst rate which was much appreacia patient with my questions and indecision. Going through finance went well Steve was able to find an even lower interst rate which was much appreaciated. Thanks to everyone a job well done. More
Mark was very professional in showing us new cars at all times. He took great care to answer all my questions and concerns about the different cars available. times. He took great care to answer all my questions and concerns about the different cars available. More
I have worked with this dealership service department in the past. The quality of work was outstanding and the service personnel were very professional. Would reccomend this dealership without reservation the past. The quality of work was outstanding and the service personnel were very professional. Would reccomend this dealership without reservation! More
I have purchased a few vehicles from Galles Chevrolet, and I have been totally satisfied and happy with my purchases, services and the people I have had to deal with. I love the convenience of the service and I have been totally satisfied and happy with my purchases, services and the people I have had to deal with. I love the convenience of the service department for my oil changes, or any other work that I have had done to my vehicle. Unfortunately, I have had to do some body work to my vehicle twice already, but thankfully Galles has done such a great job, that you can't even tell what kind of problems I had. Thank You Very Much Galles Chevrolet!!! More
It was a great visit. The overall experience was very good. Everyone was very friendly and courteous. The wait time was ok. I will recommend to all my friends and family. I will be returning for all my s good. Everyone was very friendly and courteous. The wait time was ok. I will recommend to all my friends and family. I will be returning for all my service work. More
Edwin was very helpful and made the best of a bad situation as far as he was concerned. He patiently explained that the front air dam didn't just fall off, but had been knocked loose by my wife (who situation as far as he was concerned. He patiently explained that the front air dam didn't just fall off, but had been knocked loose by my wife (who didn't tell me) driving over something. After explaining it couldn't be warranty work he made arrangements to get it fixed within the hour. I had made an appointment through the web site, but never received an email or phone call confirmation. I called the day before the appointment and talked to someone in service (don't remember his name) who looked in the computer and said, yes I was listed. But when I got to the dealership, there was no record of it in your computer. That was not a good first introduction to your service department! Finally, it looks like the part is now back in place, but I noticed it is still missing a plastic clip/attachment screw on the inside of the wheel well. It is disappointing that something that basic would not be noticed and replaced. More