Galles Chevrolet
Albuquerque, NM
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We will recommend this dealership but with a caveat. There was no high pressure as with other dealerships but we found that they weren't very forthcoming with ALL the information needed to make an infor There was no high pressure as with other dealerships but we found that they weren't very forthcoming with ALL the information needed to make an informed decision. As a result we have put out money that we were promised to be reimbursed as soon as we presented them with an invoice only to be told when we presented said invoice that we had to wait for a few days. We had even called prior to laying out the funds to be sure. Also found our car listed the day after we purchased it on their website for $1,000 less than what they sold it to us for, this information was not available the evening prior. There were also a couple of other small inconsistencies that we later learned not to be the case but ended up cost us more than what we had originally planned on spending. We live approx an hour out of town so to be told one price over the phone, agree to it and then drive all the way into town to find out that the price/payment was $50.00 higher each time got really old. Therefore should you decide to do business with them, check everything and ask a lot of questions to be sure you're getting what you want. ******REVISED******* I must say I was very impressed with Galles today. AfterJoe Ruth the Sales Manager took the time to listen to our concerns he promptly handled them to our satisfaction. Not many dearlership would have gone that extra mile to be sure our experience with them was a good one. Apparently it's very important to Galles therefore we will not only recommend Galles we will also go back when the time comes for another vehicle. Thank You Cathy Chapel, Joe Ruth and Galles for being concerned and not resting until we were happy. You've certainly earned our business. More
Upper Management and service were fantastic! My salesman was very friendly, but I'm sorry to say a bit like the car salesman of the past. He was reluctant to answer straight forward. And neglected to inform was very friendly, but I'm sorry to say a bit like the car salesman of the past. He was reluctant to answer straight forward. And neglected to inform me about the tire low pressure light coming on while he was driving to meet me for vehicle drop off. There was a slow leak and I still had an hour to drive on the highway with no services. This and another situation were quickly remedied by Mike Triviglo(?) the general manager. I had added the seat heater and they are working great, Leonard is the managing serviceman. More
I had purchased new car in 2010, traded it for a Ford Pickup and applied for refund of unused credit life and gap insurance. They did not know how to do it was not very accomdating at all. Did not proces Pickup and applied for refund of unused credit life and gap insurance. They did not know how to do it was not very accomdating at all. Did not proces my paperwork for a month. They are good at the sale but terrible and service afterwords. I had service done there twice and was treated terrible. Had purchased a extended warranty but whenhad an issue was told they no longer dealt with that warranty company and I was on my own. I would never buy another car there. More
I was treated far and my deal went well with this dealership. I would recommend them for good customer service and they were good to work with. dealership. I would recommend them for good customer service and they were good to work with. More
Great customer service! Friendly sales people and the service manager always takes very good care of us. I love my new car and would recommend Galles. service manager always takes very good care of us. I love my new car and would recommend Galles. More
I inherited a '95 Saturn SL2. It only had 35,000 miles on it, but it hadn't been driven or serviced for quite a while. I told Candice Munoz, the Service Advisor, that I needed to take the car on a long t on it, but it hadn't been driven or serviced for quite a while. I told Candice Munoz, the Service Advisor, that I needed to take the car on a long trip to help a sick family member, and I was nervous about the safety of the vehicle. Candice had their mechanics thoroughly check it out, and it needed a lot of work. They replaced the spark plugs, cracked drive belt, transmission filter, coolant, ect sensor and connector, and a valve cover gasket. They even gave me a loaner car because the repairs would take quite a while. The car drove like a dream through some pretty desolate areas for over 3,000 miles straight. I am very grateful to and impressed with Candice Munoz and the Galles mechanics. More
I available product is excellent. The staff were upfront, polite and sensitive to my needs and budget. The entire process was professional and I would return for future purchases. upfront, polite and sensitive to my needs and budget. The entire process was professional and I would return for future purchases. More
General Sale Manager, Mike was OUTSTANDING! Jesus Castillo worked quickly and identified what I needed in order to make the sale. Galles is a really good dealership Castillo worked quickly and identified what I needed in order to make the sale. Galles is a really good dealership More
I gave Galles Chevrolet an excellent rating because my experience was just that, great! Our vehicle broke down while we were on vacation and Galles was right around the corner so we took our vehicle ther experience was just that, great! Our vehicle broke down while we were on vacation and Galles was right around the corner so we took our vehicle there. The Galles staff members were very quick to greet me and they were very friendly, experienced and helpful. Candice Munoz greeted me upon arrival and was very professional, experienced and friendly. She explained everything that was to be done to our Tahoe and what exactly would be covered by warranty and what wouldn't. She gave us a time frame and our vehicle was done exactly on time. While waiting for our vehicle to get serviced I observed other Galles employees not from the service area going above and beyond to help other patrons in the service area. Now that's what I call SERVICE! Thank you Galles Chevrolet. More
Bought 3 Chevys from this dealership in the past all new. 1985 Suburban, 2003 Tahoe and 2003 Suburban. All were great cars. This time Mr John Black did an excellent job in the end of year stress period. We d 1985 Suburban, 2003 Tahoe and 2003 Suburban. All were great cars. This time Mr John Black did an excellent job in the end of year stress period. We do not buy often and are apprehensive about dealers. John was wonderful in finding all the information for us and stepping up. The new manager at Galles was wonderful as well and the greeter Al Unser III was exceptionally polite and helpful and should be a good addition. We would especially like to commend Andy who knows everything and is a wonderful teacher. Our experience was wonderful with all these people and we highly recommend John Black and Galles with the new manager and intend to be back when we need a new vehicle. More