Gallery Ford of Pekin

Service department needs better communication. I had an oil change done and nobody informed me I could pick up my car. The next day I got my car and my paperwork said my rear brakes were in the re I had an oil change done and nobody informed me I could pick up my car. The next day I got my car and my paperwork said my rear brakes were in the red but nobody told me. Now I have to take it back in and be without my car for another day when it should have already been done. The GM called me to apologize but I did not yet know about the brakes. I believe in second chances but not thirds. More

They fixed all my recalls in a timely manner and I'm so thankful . I would definitely go to them again for all of my needs. Everyone was friendly and courteous. thankful . I would definitely go to them again for all of my needs. Everyone was friendly and courteous. More

did great job with warranty that was performed. advisor very knowlegable and friendly and prompt advisor very knowlegable and friendly and prompt More

Had my pil changed & wanted the works & they wouldn't rotate my tires without new lugnuts. Car has 66k miles on it. rotate my tires without new lugnuts. Car has 66k miles on it. More

Excellent dealership everyone there very good at their jobs. Professional quick in and out would recommend to all my friends jobs. Professional quick in and out would recommend to all my friends More

The service department seems to do good work, but I question the costs. I bought my Kia at a Fire dealership and was given 4 free oil changes. My 4th and final was done this week along with brake repla question the costs. I bought my Kia at a Fire dealership and was given 4 free oil changes. My 4th and final was done this week along with brake replacement. They told me the last time I was in, I’d need new pads. I came in for that expecting to pay in the 300-500 range (what I’d seen as avg costs online). I was told 1100 because they don’t like to change pads and not do rotors too because there are sometimes rings on the rotors that mess up pads. I asked if there were rings. They said no and they’d just do pads, but it voided all warranties. In the end, my out the door cost was 716. They charged me for my free oil change too. More

Not very friendly or welcoming. Salesman can't seem to take NO for an answer. Salesman can't seem to take NO for an answer. More

Everything went as planned. It took a little longer than expected. 1.5 hrs for a works Oil change. It took a little longer than expected. 1.5 hrs for a works Oil change. More

Got an oil change and was supposed to have the car looked over. It is a hybrid and I figured they could inspect the hybrid system and I also had some lights on the dash but those were overlooked as well. over. It is a hybrid and I figured they could inspect the hybrid system and I also had some lights on the dash but those were overlooked as well. More

Gallery Ford provided great service helping to resolve a problem with the lug-nuts on my F-150. problem with the lug-nuts on my F-150. More