Galleria Chevrolet

Met with JT to buy an equinox. Bought a 2011 and left with it. Had it 3 days and brought it back because of the horrible gas mileage it got. JT was waiting for us and very anxious to make things right. E with it. Had it 3 days and brought it back because of the horrible gas mileage it got. JT was waiting for us and very anxious to make things right. Ended up figuring out it was just a fluke issue with that particular equinox but ended up buying a 2012 anyway. I really wish JT could have handled the deal all by himself because my experience with the finance guy "mike" was HORRIBLE!! He was very arrogant, rude and unprofessional which I found surprising since we have better than most credit wise. To make a long story short the GM had to get involved and I'm really glad because she was as pleasant as JT. I can't leave out the used car manager Shawn. He was really nice as well. Maybe the people in the new car building should go next door to the used car building and get some pointers on customer service. Thanks JT and Shawn for making it right! See you when we are ready again for another car or truck! :) More

When Sheila answers the phone, not friendly and lies to customer. It took me from 8:30 am to4:30 pm to be connected to finance department customer. It took me from 8:30 am to4:30 pm to be connected to finance department More

Went in to get car serviced. Was going to cost too much so ended up with a new car. It just took too long. Was there for almost 5 hours with kids. But everyone was nice. so ended up with a new car. It just took too long. Was there for almost 5 hours with kids. But everyone was nice. More

My overall experience was positive. The dealership dealt with me honestly and fairly and sold the car at the price they advertised with little hassle in the sales price. My only difficulty was actually fini with me honestly and fairly and sold the car at the price they advertised with little hassle in the sales price. My only difficulty was actually finishing the purchasing of the vehicle once we agreed to the price and the deal. The dealership only has one finance individual and when you have a busy time, customers are forced to wait a long time to get the paperwork completed. I would definitely buy another car there, just think they could use some help in the finance department, especially on the weekends. More

The customer service and friendliness was great. However, upon arrival they did not have my paperwork ready and had to wait 2 hours to get with a finance advisor to sign papers. Then had to wait to have prot upon arrival they did not have my paperwork ready and had to wait 2 hours to get with a finance advisor to sign papers. Then had to wait to have protective coating put on car and windshield. Then when we were ready to leave the check engine light came on because of a cracked spark plug. The biggest complaint was the minimum amount of finance advisors available and the fact that if everything is done before arrival the paperwork should already be ready to expedite the process. I purchased over the internet so they should have went over the protection options for me so that the treatment would have already been complete for the exterior and interior. However, overall I was satisfied with the work and very satisfied with JT. More

I am a first time car buyer and felt like I could not have had a better experience dealing with the men I did at Bankston. They were open to working with me on the price of the used car I purchased, and have had a better experience dealing with the men I did at Bankston. They were open to working with me on the price of the used car I purchased, and very honest with me about the bottom price they could offer me. They were able to get me a better interest rate then the one I had from my own credit union and found a way to get my monthly payments into the range I was asking for. I didn't feel haggled or intimidated at any point. I am very pleased with the car I purchased and am so grateful that my experience was not the nightmare I expected car buying to be. I would recommend Bankston Chevrolet and their used car staff to anyone. More

My sales associate, Justin Harmon, was fast friendly and worked hard to get me the truck I wanted at the price I wanted. The rest of the staff that I worked with was just as helpful. worked hard to get me the truck I wanted at the price I wanted. The rest of the staff that I worked with was just as helpful. More

I visited several dealers and finally purchased the car from Bankston, because of the reasonable price. My salesman Andrea is really nice, especially compared with other salesmen I met in other dealers on from Bankston, because of the reasonable price. My salesman Andrea is really nice, especially compared with other salesmen I met in other dealers on that day. She is really nice, patient and friendly, no push or any pressure. She is also one of the reasons I made my mind to purchase the car in Bankston. I am not sure about the follow up service from Bankston since I am a new customer. Hope they can always give the best service. More

THIS NEW CAR DEAL WAS THE BEST I HAVE HAD IN MY WHOLE THIS NEW CAR DEAL WAS THE BEST I HAVE HAD IN MY WHOLE LIFE OF BUYING A NEW CAR. ANDREA GEORGE SHOULD RECIEVE A NATIONAL AWARD FOR THE BEST CAR SALESW THIS NEW CAR DEAL WAS THE BEST I HAVE HAD IN MY WHOLE LIFE OF BUYING A NEW CAR. ANDREA GEORGE SHOULD RECIEVE A NATIONAL AWARD FOR THE BEST CAR SALESWOMEN OF THE YEAR. THIS DEAL WAS THE FIRST TIME THAT I HAVE BOUGHT A CAR ONLINE. I LIVE 117 MILES FROM THE DEALER AND SHE DELIVERED THE CAR TO MY HOUSE AND WE SIGNED THE PAPER WORK IN OUR KITCHEN. IN THE FUTURE I WILL RECOMEND ANDREA GEORGE TO MY FRIENDS. I WAS OVERWHELMED WITH THE CUSTOMER SERVICE ALSO IN THE FUTURE I WILL BE A RETURNING CUSTOMER WHEN BUYING A NEW CAR OR USED. THANK YOU ANDREA FOR DOING THIS FOR US AND THE FINANACING WAS GREAT TO THE LOAN WAS ACCEPTED BY BANK OF AMERICA WHERE WE DO MOST OF OUR FINACIAL BUSINESS WITH SO THAT MADE IT EASIER ALSO IF YOU WANT A QUALITY CAR AT A LOW LOW PRICE GO TO BANKSTON AND ASK FOR ANDREA GEORGE. WE LOVE YOU ANDREA!! WILEY AND IONA CARPENTER More

Andrea knows about the information of the car I wanted to buy, hence she is able to brief me about the functionalities of the car. She is also there punctually on scheduled time to meet. buy, hence she is able to brief me about the functionalities of the car. She is also there punctually on scheduled time to meet. More