Galleria BMW - Service Center

Katie is amazing. Solved our issue over the phone in 5 minutes. So pleasant to speak with!! BMW is lucky to have her! Solved our issue over the phone in 5 minutes. So pleasant to speak with!! BMW is lucky to have her! More

Andrew Saenz is the best! Very nice, concerned, and makes me/us feel important. Thank you! Very nice, concerned, and makes me/us feel important. Thank you! More

Galleria BMW has been awesome! Wonderful customer service every time! Andrew in the service department is great! 10/10 recommend! Wonderful customer service every time! Andrew in the service department is great! 10/10 recommend! More

Sales as well as service people have been helpful and friendly. The staff always treats me with a smile and acknowledgement on my visits. friendly. The staff always treats me with a smile and acknowledgement on my visits. More

Roger, and his team go the distance to get the job Done. It’s the ONLY place to have your BMW serviced! It’s the ONLY place to have your BMW serviced! More

Galleria BMW have been servicing my car for years. I wouldn't trust any other dealership for my service needs. I REALLY appreciate & grateful that they come and pick up my car & bring me a loaner veh I wouldn't trust any other dealership for my service needs. I REALLY appreciate & grateful that they come and pick up my car & bring me a loaner vehicle catered to my needs as my car get serviced! Thank you Billy and Andrew for your customer care & hospitality! I love and appreciate the videos you send to me on the status of my car getting serviced! Thank you for taking care of my service needs. More

First class. Billy Hebert is always so accommodating and nice. Everyone is top notch. I drive an hour and half to have my service done here rather than my local d Billy Hebert is always so accommodating and nice. Everyone is top notch. I drive an hour and half to have my service done here rather than my local dealer and Alway will More

Service department is top notch! They are very efficient, friendly and professional. I would recommend them to everyone. They are very efficient, friendly and professional. I would recommend them to everyone. More

The actual service on my Mini Cooper has been terrific! I’m well pleased. My issue is communication with the service department. It takes Repeated calls, sometimes over several weeks, for someone to even I’m well pleased. My issue is communication with the service department. It takes Repeated calls, sometimes over several weeks, for someone to even respond! I leave message after message and can not speak with our service coordinator. When I am at the dealership everyone is very attentive. Then added service is determined and parts need to be ordered but then 3+ weeks will go by and I can’t speak to anyone to get information! Our original service contact rarely gets back to us so I’ve tried another coordinator and it’s the same response. Very frustrating. More

Great service department and the sales staff has always been very helpful in ensuring we got the best deal been very helpful in ensuring we got the best deal More