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Galleria BMW - Service Center

D'iberville, MS

4.9
195 Reviews
Call Service Center (228) 232-0333

195 Reviews of Galleria BMW - Service Center

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May 26, 2024

Friendly staff and your car is clean when ready. Can not depend on a loaner like it was when I bought my 2nd BMW X3. This is a problem because I am a hour and a half away. Also I paid for additi More

by williamsabel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Veninga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Galleria BMW responded

Thank you for taking the time to leave us your review and your comments. We do appreciate your kind words. Where we strive to provide all our clients who require loaner vehicles for their use, sometimes we are not able to accommodate. And, though it may be difficult to plan ahead for service, doing so may ensure a loaner vehicle is available for you. Galleria BMW will continue to offer pickup and delivery for our clients, especially those that are further away. Our service team is currently working on ways we can better improve the loaner vehicle process and your feedback is greatly appreciated. Please know that we do value you as a client and will be here when you need us. Thanks again for your review.

May 26, 2024

Katie is amazing. Solved our issue over the phone in 5 minutes. So pleasant to speak with!! BMW is lucky to have her! More

by Srome
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Katie Zazzara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Galleria BMW responded

Thank you so very much. Katie is a sweetheart, we agree! Thank you so very much for taking the time to leave us such a wonderful review.

May 26, 2024

Excellent service every time I visit them. Always a pleasant environment to be in. Looking forward to my next visit More

by Nyckia Watkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Galleria BMW responded

This makes us so very happy to hear. We truly appreciate your business and your trust. Stop back in any time and welcome to the Galleria BMW Family!

May 25, 2024

Andrew Saenz is the best! Very nice, concerned, and makes me/us feel important. Thank you! More

by kwpsbp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2024 -

Galleria BMW responded

We are so very happy to hear this. Thank you so much for putting your trust in Galleria BMW. We promise to be here now and down the road if you ever need anything.

May 23, 2024

Galleria BMW has been awesome! Wonderful customer service every time! Andrew in the service department is great! 10/10 recommend! More

by Gerri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonya West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Galleria BMW responded

Gerri, Thank you so much for your recommendation and kind words. We could not be more pleased to hear that you received wonderful customer service from our dealership. We really appreciate your business and trust and are so pleased to have you as part of our Galleria BMW Family! If there is anything else that we can assist you with, please do not hesitate to reach out!

May 23, 2024

Sales as well as service people have been helpful and friendly. The staff always treats me with a smile and acknowledgement on my visits. More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Veninga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Huff
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May 24, 2024 -

Galleria BMW responded

Larry, Thank you so much for your kind words. We really appreciate your business and trust and are so pleased to have you as part of our Galleria BMW Family! If there is anything else that we can assist you with, please do not hesitate to reach out!

May 23, 2024

Galleria BMW have been servicing my car for years. I wouldn't trust any other dealership for my service needs. I REALLY appreciate & grateful that they come and pick up my car & bring me a loaner veh More

by Victoriajonz750li
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Galleria BMW responded

Thank you so much for your repeated business and trust, Victoria. We are so pleased to hear that you always have a wonderful experience at our dealership, with the help of Billy and Andrew of course! We are so pleased to have you as part of our Galleria BMW Family! If there is anything else that we can assist you with, please do not hesitate to reach out!

May 23, 2024

Roger, and his team go the distance to get the job Done. It’s the ONLY place to have your BMW serviced! More

by Portabello Markets & Catering
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Veninga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thank you also Ashley for your help as well!
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May 24, 2024 -

Galleria BMW responded

Thank you very much for sharing. We really appreciate your kind words as business, as well as your recommendation! If there is anything else that we can assist you with, please do not hesitate to reach out!

May 23, 2024

First class. Billy Hebert is always so accommodating and nice. Everyone is top notch. I drive an hour and half to have my service done here rather than my local d More

by Tommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Galleria BMW responded

Tommy, Thank you so much for sharing such kind words about your experience. We really appreciate your business and trust, and could not be more pleased to hear that you had an accommodating and top notch experience with Billy and our team. We are very grateful to have you as part of our Galleria BMW Family!

May 22, 2024

Service department is top notch! They are very efficient, friendly and professional. I would recommend them to everyone. More

by Erica
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2024 -

Galleria BMW responded

Erica, Thank you very much for your kind words about our service department and team. We really appreciate your business and trust, and hope to continue to provide you with wonderful experiences in the future!

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