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Galleria BMW - Service Center

D'iberville, MS

4.9
193 Reviews

193 Reviews of Galleria BMW - Service Center

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June 30, 2024

great service rep. andrew was really helpful and worked my car in when i didn’t gave an appointment. More

by theredrocketdog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Galleria BMW responded

So very glad Andrew could help and get you back on the road. Please know that we are here when you need us. Thanks for the awesome review.

June 30, 2024

My experience was fast , friendly and acceptable. I would recommend that anyone with a BMW gets the service consistently More

by Lafayetterutledge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Galleria BMW responded

Thanks for the review and thanks for the recommendation. We respect that everyone's time is valuable and do what we can to make sure that it is never wasted. So very happy that you had a great experience.

June 28, 2024

Excellent service department. Keeps you informed at all times. Cleanliness is top notch. Service providers very knowledgeable. More

by jaktown21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Galleria BMW responded

Thanks for the great review. We pride ourselves in making sure we keep all our clients well informed. Your time is valuable and we do everything we can to respect it. Thank you again!

June 28, 2024

Billy is absolutely fantastic. Every time I schedule an appointment and visit the service center he is kind, patient, enthusiastic, and hospitable. He communicates frequently on up More

by Jake E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Galleria BMW responded

Thank you for the kind words about Billy and know that we truly appreciate you business and your trust. We are always here if you need us.

June 28, 2024

I like being able to make an appointment and the communication provided to ensure they are ready for the vehicle. I didn’t care for the method of selling special services and items during the oil ch More

by jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Saenz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Galleria BMW responded

Jim, we appreciate your review and your honesty. First let us thank you for your business. We truly want all our clients to leave 100% satisfied. Your candid response is heard. We will use your comments to provide a better experience moving forward. This is the way we grow and deliver the service and experience that everyone deserves.

June 28, 2024

Great place to do business! Professional employees throughout! Service manager Billy is top notch as is the entire service crew More

by PWV1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Galleria BMW responded

Thanks and we love to hear this! Thank you for your kind words about Billy and we will be sure to pass them on. Thanks again!

June 28, 2024

They are always polite and courteous, and go above and beyond for my service. They even took me to lunch while I waited for my X3 to be serviced. More

by Jamesblundy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Veninga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Galleria BMW responded

And we enjoyed doing so! Thank you for allowing us to serve you automotive needs. You business and your trust mean the world to us!

June 25, 2024

It is always a pleasure doing business here! Everyone is always pleasant and super helpful. More

by Sely2727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Galleria BMW responded

Sely2727, We are so pleased to hear that it is always a pleasure doing business with our dealership and team. Thank you so much for your kind words, business, and trust. We really appreciate you!!

June 24, 2024

We bought my husband’s vehicle at this location, the customer service at this location was amazing. I drove almost 3hrs from home to get my oil changed. More

by Debdollars16
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Watts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David the Finance guy is the best
Jun 25, 2024 -

Galleria BMW responded

Thank you so much for sharing! We truly could not be happier to hear that you received amazing customer service from our team. Thank you for your business and trust; We are so grateful to have you as part of our Galleria BMW Family!!

June 22, 2024

The service was outstanding as usual! Big thanks to Billy Herbert for always ensuring I get taken care of! More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Galleria BMW responded

Mark, We are so happy to hear that you always receive outstanding service from our team and dealership. We really appreciate you, and we hope to continue to work with you in the future!!

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