Galleria BMW - Service Center

GALLERIA BMW IS A REAL STAR! !! My brother, sister in-law and I were passing through to go on family vacation. We had to make an unexpected stop for service because of an issue !! My brother, sister in-law and I were passing through to go on family vacation. We had to make an unexpected stop for service because of an issue with one of my tires. Our family travels a bunch and we have seen our fair share in dealerships, but this one was by far the cleanest and prettiest we’ve ever seen! From the second we walked through the door, we were greeted with nothing but smiles! Everyone in the dealership was so accommodating and friendly. Galleria BMW has a warm feeling that I have never felt before at a car dealership. We were almost sad to leave when they got us all fixed up! 10/10 would recommend this place to anyone and everyone who are willing to listen! More

The generous donation of school supplies is greatly appreciated! It will definitely make an impact for the wonderful students I teach! appreciated! It will definitely make an impact for the wonderful students I teach! More

We love the dealership! It is always clean, welcoming, and easy to deal in all situations! It is always clean, welcoming, and easy to deal in all situations! More

Excellent friendly service! Would absolutely recommend Grant if you are shopping for a new car. Would absolutely recommend Grant if you are shopping for a new car. More

Excellent dealership. Bought my X5 from them. I had to get it serviced. I spend a lot of time on the road traveling so really do not have a lot of time. I called service Bought my X5 from them. I had to get it serviced. I spend a lot of time on the road traveling so really do not have a lot of time. I called service advisor Billy Herbert and he managed to get me in soon, found a nail in one of my tires and had me a new one overnighted to the dealership and had me backup and on the road in ASAP These are great people to deal with. Special thanks to Billy for all the help. See you at the next service Phil More

Once again five stars for Brandon in your service department. My BMW had a nail in a tire. I called Brandon and he arranged for the BMW to be picked up, tire replaced and delivered back to me. Profes department. My BMW had a nail in a tire. I called Brandon and he arranged for the BMW to be picked up, tire replaced and delivered back to me. Professional, timely and courtesy as always and he is differently a five star member of your team. More

I would like to say thank you to Brandon in your service department. Great service makes a difference, and he was Outstanding. I will recommend your service department it is a five star rating. department. Great service makes a difference, and he was Outstanding. I will recommend your service department it is a five star rating. More

Amber Fisher is outstanding. Professional, timely and courtesy. She was very helpful, and I highly recommend her, she is a five-star team member. courtesy. She was very helpful, and I highly recommend her, she is a five-star team member. More

First time customer and could not be more impressed, exceptional service. Dealership was super clean and welcoming , great knowledgeable staff there to help from start to finish. exceptional service. Dealership was super clean and welcoming , great knowledgeable staff there to help from start to finish. More

Horrible service Really horrible experience with the repairs. I took my BMW to Galleria three times to fix the same problem. I had my car at the repair for a few week Really horrible experience with the repairs. I took my BMW to Galleria three times to fix the same problem. I had my car at the repair for a few week each time. I never got any good updates from them and had to call multiple times to get any updates on the car. On the third time I sent the vehicle in to get their best repair guy, I called them to get an update 8 days after I left the car and they hadn't even touched it! I'm incredibly disappointed by my entire experience and haven't even received a refund on the first repair which never fixed the problem. Please don't go here and go somewhere else. I am planning on going out of state to get a proper repair. More