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Galleria BMW - Service Center

D'iberville, MS

4.9
193 Reviews

193 Reviews of Galleria BMW - Service Center

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January 15, 2024

I previously gave a star review on this dealership. I have changed that review based on 1 person who exemplified what any customer wants, to be cared about. Michelle not only returned a call left on h More

by Disappointed!
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
Jan 16, 2024 -

Galleria BMW responded

We are very happy to hear that Michelle was able to turn our previous wrongs into a better, more positive experience. Please accept our apologies for the previous issues that you had with our dealership, and know that we plan to do everything possible to ensure that any experience with our dealership is a positive one for you. Thank you for giving us another chance, and for taking the time to share your experience. Thank you!

December 21, 2023

Ms Katie is definitely the person to represent BMW. She goes above and beyond her duties to help and correct a customer’s issue/issues. Will recommend her to others. Thank you Ms Katie, you’re “THE BES More

by tsligh2001
Recommend Dealer
Yes
Employees Worked With
Katie Zazzara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2023 -

Galleria BMW responded

Katie truly is THE BEST, and we are so happy to hear that you agree! Thank you very much for your recommendations and kind words. We really appreciate you!!!

December 09, 2023

I'm very particular about who is allowed to open the hood on my M3. The way Andrew and this service department treats my baby (and me as a customer) makes me swell with appreciation. Lately, I've started r More

by msb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Galleria BMW responded

MSB, thank you so much for sharing! We could not be happier to hear that we are your go to service department and you find that we always provide the best possible service. We really appreciate your business and trust, and hope to continue to work with you in the future! We are so happy to have you as part of the Galleria BMW Family. Thank you!

Dec 19, 2023 -

msb responded

Just telling the truth. You are the ones that did the hard part.

November 21, 2023

Thank you for taking the time to listen to my review. My wife and I brought the vehicle in for a leak. Billy and his team had us an answer and a loaner vehicle within 30 min. Billy was knowledgeable a More

by stiner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2023 -

Galleria BMW responded

Stiner, please know that how much we appreciate YOU taking the time to leave us such a wonderful review. We are so pleased to hear that Billy was able to repair your vehicle and return it to you in a timely manner, all while ensuring that you were well informed. We truly appreciate your kind words and business so much. If there is anything we can assist you with in the future, please do not hesitate to reach out!!

November 04, 2023

I recommend Gallery of BMW to everyone interested in buying a BMW. The Mandel Family’s and employees or some of the finest personnel that I have deal with. I highly recommend this dealership to anyone. More

by Dsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHELLE LADNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Zazzara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nadia Bordelon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew in the service department top notch young man.👍, Marissa Hakes, media email
Nov 09, 2023 -

Galleria BMW responded

Thank you so much for your kind words and business! If there is anything we can assist you with in the future, please do not hesitate to reach out if there is anything we can assist you with.

October 30, 2023

If I could rate Billy with 10 stars, I would. I have never had any service advisor more organized and helpful than Billy Herbert. If he left Galleria, I would go where he was to service all of ou More

by ericgcamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Zazzara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Bowman
Nov 01, 2023 -

Galleria BMW responded

Eric, Billy truly is the best of the best, and we are so happy to hear that you agree! Thank you so much for your recommendation and kind words. We really appreciate your business, trust, and kind words!

September 29, 2023

Amazing service! The team goes above and beyond to ensure you get exactly what you need! More

by jana229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Galleria BMW responded

Thank you so much!! We could not be happier to hear that you received amazing service and got exactly what you needed! If there is anything we can assist you with in the future, please do not hesitate to reach out.

Oct 03, 2023 -

Galleria BMW responded

Here at Galleria BMW we strive for a seamless experience for every customer that walks through our door. We are so happy to hear you had a great experience with us! Thanks so much for the 5 stars!

September 07, 2023

This is ridiculous that I am being FORCED to write a fifteen word essay praising service that I've that is expected! Billy, however is awesome!! More

by wwots62
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Galleria BMW responded

Thanks for the kind words about Billy. He is a valuable member of our team. We do appreciate your review and your time. Sorry if we were in any way bothersome in requesting your feedback. We just greatly value our client’s opinions. Thanks again.

August 17, 2023

Dealership so clean you could eat off the floor. By far the cleanest I’ve ever seen. More

by Lanny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Galleria BMW responded

Thank you, Lanny! We try to provide our customers with the best atmosphere that we can offer.

August 11, 2023

I highly recommend Galleria BMW! The employees are very pleasant, professional, and helpful, especially Billy. Billy makes sure my service needs are addressed in a timely manner, and More

by mrschristinahamilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Galleria BMW responded

Christina, we are overjoyed to hear that your experience here at Galleria BMW was just amazing! Thank you very much for your recommendation and kind words about our employees, specifically Billy. We are very happy to have you as part of the Galleria BMW Family!

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