Galleria BMW - Service Center

Shout out to Amy in Sales and Billy In Service top notch Customer Care and Service- Purchased my X3 back in November and the sales experience with Amy was smooth, pleasant and quick. Actually enjoyed the pu Customer Care and Service- Purchased my X3 back in November and the sales experience with Amy was smooth, pleasant and quick. Actually enjoyed the purchase experience. Had a sensor come unplugged and drove in the shop yesterday. Billy was great to take care of the issue- I was in and out in less than 30 minutes- Love my BMW - The team here is AWESOME! Thanks Guys You all Rock! More

Always friendly, helpful and supportive. They are extremely considerate of my time knowing I live approximately 75 miles from the dealership. They are extremely considerate of my time knowing I live approximately 75 miles from the dealership. More

I am big on customer service And I appreciate how this dealership provides great customer service dealership provides great customer service More

I previously gave a star review on this dealership. I have changed that review based on 1 person who exemplified what any customer wants, to be cared about. Michelle not only returned a call left on h I have changed that review based on 1 person who exemplified what any customer wants, to be cared about. Michelle not only returned a call left on her messaging platform. she took time and gathered the facts, acted and called back again on her findings and resolution. Just speaking with her gave me confidence not only in receiving my refund but also confidence in my future association with the dealership. T hank you Michelle for caring about me as a person and not just a customer. More

Ms Katie is definitely the person to represent BMW. She goes above and beyond her duties to help and correct a customer’s issue/issues. Will recommend her to others. Thank you Ms Katie, you’re “THE BES She goes above and beyond her duties to help and correct a customer’s issue/issues. Will recommend her to others. Thank you Ms Katie, you’re “THE BEST.” More

I'm very particular about who is allowed to open the hood on my M3. The way Andrew and this service department treats my baby (and me as a customer) makes me swell with appreciation. Lately, I've started r on my M3. The way Andrew and this service department treats my baby (and me as a customer) makes me swell with appreciation. Lately, I've started rescuing some neglected near-antique BMW,'s that I believe deserve a long happy life. While there may be cheaper ways to do that, they all go to Galleria. Nothing is more valuable than being confident the job is done correctly. My favorite BMW service department ever, and I've been to many from CA to TN to MI to FL, this is the best. Treat your favorite car to their attention. More

Thank you for taking the time to listen to my review. My wife and I brought the vehicle in for a leak. Billy and his team had us an answer and a loaner vehicle within 30 min. Billy was knowledgeable a My wife and I brought the vehicle in for a leak. Billy and his team had us an answer and a loaner vehicle within 30 min. Billy was knowledgeable and he presented the problem so we could understand. He made sure we were clear on the repair and he also reassured us that it will be covered under our warranty. The repair job was completed and our vehicle was returned to us within 2 days. We will be returning to this dealership for our next vehicle. Thank you for your professionalism and polite staff. More

I recommend Gallery of BMW to everyone interested in buying a BMW. The Mandel Family’s and employees or some of the finest personnel that I have deal with. I highly recommend this dealership to anyone. buying a BMW. The Mandel Family’s and employees or some of the finest personnel that I have deal with. I highly recommend this dealership to anyone. More

If I could rate Billy with 10 stars, I would. I have never had any service advisor more organized and helpful than Billy Herbert. If he left Galleria, I would go where he was to service all of ou I have never had any service advisor more organized and helpful than Billy Herbert. If he left Galleria, I would go where he was to service all of our vehicles, not just our BMW. The service center is the area that customers have the most interaction with after purchase, so this is extremely important to me and Billy always comes through and has never let us down! Thank you for your excellence in all you guys do! More

Amazing service! The team goes above and beyond to ensure you get exactly what you need! The team goes above and beyond to ensure you get exactly what you need! More