Galleria BMW - Service Center

Galleria has proven to be the finest dealership I have ever used. The entire atmosphere is second to none when it comes to placing the customer first. With the ever changing world, it is pleasant to see t ever used. The entire atmosphere is second to none when it comes to placing the customer first. With the ever changing world, it is pleasant to see the personnel with smiling faces and excellent attitudes. Specifically, I would like to “SHOUT OUT” for Mr. Billy Herbert in the service department. I am 74 years old and I LOVE my BMW and Mr Billy “GETS IT”. Thanks for caring. More

Excellent service from the moment that I walked through the front door. Lots of space for the guest to wait while your car is being serviced. Snack and coffee bar are also a big plus!! the front door. Lots of space for the guest to wait while your car is being serviced. Snack and coffee bar are also a big plus!! More

I get the best service always when I’m here. Thanks so much for all the help! Thanks so much for all the help! More

Alway professional and courteous. I appreciate the videos during the maintenance process. I am always accommodated when I don't have an appointment. I appreciate the videos during the maintenance process. I am always accommodated when I don't have an appointment. More

Billy Herbert is my service rep. He coordinated my visit. He knows me. I don’t even have to introduce myself. Billy arranged a loaner vehicle without me requesting it. He noti He coordinated my visit. He knows me. I don’t even have to introduce myself. Billy arranged a loaner vehicle without me requesting it. He notified me of findings with a video. He confirmed the parts I wanted. He let me know when the car was ready. Communication was excellent. All together, the service was exceptional. More

The BMW service department is Friendly, communicates all updates, has easy scheduling and good thorough service. updates, has easy scheduling and good thorough service. More

Shout out to Amy in Sales and Billy In Service top notch Customer Care and Service- Purchased my X3 back in November and the sales experience with Amy was smooth, pleasant and quick. Actually enjoyed the pu Customer Care and Service- Purchased my X3 back in November and the sales experience with Amy was smooth, pleasant and quick. Actually enjoyed the purchase experience. Had a sensor come unplugged and drove in the shop yesterday. Billy was great to take care of the issue- I was in and out in less than 30 minutes- Love my BMW - The team here is AWESOME! Thanks Guys You all Rock! More

I am big on customer service And I appreciate how this dealership provides great customer service dealership provides great customer service More

Always friendly, helpful and supportive. They are extremely considerate of my time knowing I live approximately 75 miles from the dealership. They are extremely considerate of my time knowing I live approximately 75 miles from the dealership. More

I previously gave a star review on this dealership. I have changed that review based on 1 person who exemplified what any customer wants, to be cared about. Michelle not only returned a call left on h I have changed that review based on 1 person who exemplified what any customer wants, to be cared about. Michelle not only returned a call left on her messaging platform. she took time and gathered the facts, acted and called back again on her findings and resolution. Just speaking with her gave me confidence not only in receiving my refund but also confidence in my future association with the dealership. T hank you Michelle for caring about me as a person and not just a customer. More