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Galleria BMW - Service Center

D'iberville, MS

4.9
195 Reviews
Call Service Center (228) 232-0333

195 Reviews of Galleria BMW - Service Center

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April 05, 2024

Was a last minute brake pad replacement while on vacation and the dealer was able to get me in promptly and completed the work timely. Everyone was friendly and helpful. More

by lddrcptn31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Galleria BMW responded

Thank you so much for sharing your experience. We are so happy to have been able to do some last minute service and get you back our on the road in a timely manner. We really appreciate your business and 5 star rating!!

April 05, 2024

Comfortable, friendly and professional. Never have to wait too long. Always answer all my questions. More

by ovjo01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Dusang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Lancaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avery Cooper
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Apr 09, 2024 -

Galleria BMW responded

We really appreciate your kind words, ovjo01. Thank you very much for sharing and for trusting us with your business!! If there is anything we can assist you with in the future, please do not hesitate to reach out to us.

April 05, 2024

Staff is very friendly, courteous, and professional. We will be back to do business at the dealership. More

by rmtanner60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Galleria BMW responded

Thank you very much for your kind words and business. We are so happy to hear that you had such a wonderful experience, and we look forward to working with you again in the future! Thank you again.

April 05, 2024

Had my first issue with my new BMW X3…flat tire, Good Friday 5pm AND heading out of town the next day! Billy in service WAS amazing. Set up to have my car towed to dealership, Andrew made sure I had a ne More

by michelemonk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Galleria BMW responded

Michelemonk1, we are so happy to hear that we were able to make this unfortunate situation that much better! Thank you so much for sharing such kind words about Billy, Andrew, and our dealership. If there is anything else that we can assist you with, please do not hesitate to reach out. Welcome to our Galleria BMW family!

April 03, 2024

Good service and good customer communication and services manager Chris did great as always thank s More

by manny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Veninga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Galleria BMW responded

Thank YOU, Manny! We are so pleased to hear that we provided you with good service and customer communication, with the help fo Chris of course. If there is anything else that we can assist you with, please do not hesitate to reach out to us. We are always here to help in any way that we can. Thank you so much for choosing to be a part of our Galleria BMW Family!

Apr 09, 2024 -

manny responded

all good

April 03, 2024

The staff is always courteous, professional, and the service is always performed in a timely manner. More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Galleria BMW responded

Thank you, JJ! We are so pleased to hear that you always have a courteous, professional, and timely experience with our dealership and staff. We always want to provide our customers with the best possible experience, and we are very happy to have been able to do just that. Thank you for your business and trust; we really appreciate you!

April 03, 2024

The most phenomenal customer service and superior quality service work. This team of experts set the bar of excellence tremendously high! More

by Jmgoddard10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Galleria BMW responded

Wow! Thank you so much, Jmgoddard10! We are so pleased to hear that we were able to provide you with the most phenomenal customer service experience and superior quality service work. We always want to provide our customers with the best experience, and could not be happier to hear that we accomplished just this. We really appreciate your business and trust, and we are so grateful to have you as part of our Galleria BMW Family!

April 03, 2024

I was so happy with the service and was treated like I was their number one customer! The guy at service was walking out the door and stopped to make sure I was taken care of. The girl at the front was so More

by Manda1123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I didn’t get her name but the girl at the reception desk was super sweet and helpful!
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Apr 09, 2024 -

Galleria BMW responded

Manda112, We are SO happy to hear that you had such a great experience with us! We always want our customers to feel important and appreciated, and we are so pleased to hear that we were able to make you feel just that. If there is anything else that we can assist you with in the future, please do not hesitate to reach out. We really appreciate your business and trust, and we are so grateful to have you as part of our Galleria BMW Family!

April 03, 2024

Billy is the best! He always take great care of me and my vehicle each and visit!! More

by Trisha Ganey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Galleria BMW responded

Thanks, Trisha! We are so happy to hear that you always have a great experience with Billy and our dealership. If there is anything else that we can assist you with in the future, please do not hesitate to reach out. We really appreciate your business and trust, and we are so grateful to have you as part of our Galleria BMW Family!

April 03, 2024

Excellent experience as always. They go above and beyond for us each everytime we visit the dealership. More

by Kccuevas05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Zazzara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Veninga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Galleria BMW responded

Kccuevas05, Thank you very much for your kind words and 5 star rating. We are so happy to hear that you always receive excellent service from our team. If there is anything else that we can assist you with, please do not hesitate to reach out to us. We really appreciate you.

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