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195 Reviews of Galleria BMW - Service Center
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May 20, 2024
The actual service on my Mini Cooper has been terrific! I’m well pleased. My issue is communication with the service department. It takes Repeated calls, sometimes over several weeks, for someone to even I’m well pleased. My issue is communication with the service department. It takes Repeated calls, sometimes over several weeks, for someone to even respond! I leave message after message and can not speak with our service coordinator. When I am at the dealership everyone is very attentive. Then added service is determined and parts need to be ordered but then 3+ weeks will go by and I can’t speak to anyone to get information! Our original service contact rarely gets back to us so I’ve tried another coordinator and it’s the same response. Very frustrating. More
by Fran Braud
May 19, 2024
Great service department and the sales staff has always been very helpful in ensuring we got the best deal been very helpful in ensuring we got the best deal More
by Brett
May 18, 2024
Great service and amenities while waiting for service to be completed. I’ll definitely be back. be completed. I’ll definitely be back. More
by Ridgeley Prescott Schaumburg
May 17, 2024
Always very professional and polite with lots of appointment options and a nice waiting area. appointment options and a nice waiting area. More
by michele
Employees Worked With
May 17, 2024
Excellent service and communication with staff. Quality work and completed in a timely manner. Highly recommend. Quality work and completed in a timely manner. Highly recommend. More
by reginapearcego
May 17, 2024
Great service & Billy went out of his way to help me which i greatly appreciate! which i greatly appreciate! More
by jennifer
Employees Worked With
May 17, 2024
Fantastic customer relations on both sales and service. Bybfar, best of any BMW dealership. Best of any dealership! Bybfar, best of any BMW dealership. Best of any dealership! More
by Chief
May 17, 2024
Yes, my service was outstanding because of Chris Veninga. Chris made sure that I was in and out in a timely manner. Everyone I delt with was very professional. Chris made sure that I was in and out in a timely manner. Everyone I delt with was very professional. More
by dette122000@gmail.com
Employees Worked With
May 15, 2024
Clean. Womens bathroom door is extremely heavy to open. It is hard for us elderly people to open. Womens bathroom door is extremely heavy to open. It is hard for us elderly people to open. More
by Planetlind04
Employees Worked With
May 15, 2024
I highly recommend this dealership and rate it an A+! Everyone is very friendly and eager to help with any question or issue you may have. When I special ordered my vehicle it went flawless from the Everyone is very friendly and eager to help with any question or issue you may have. When I special ordered my vehicle it went flawless from the starting point of ordering to picking it up! More
by Maureen
