Gallatin Honda

Friendly From detailer to sales to finance to Mr. Koehler everyone took time to explain and never pressured us. Most relaxing auto purchase to date. Not the us From detailer to sales to finance to Mr. Koehler everyone took time to explain and never pressured us. Most relaxing auto purchase to date. Not the usual car buying negativity. More

Great service! Great first impression for my first service visit. This will definitely not be my last. Everyone I encountered was friendly and welcoming in the beaut Great first impression for my first service visit. This will definitely not be my last. Everyone I encountered was friendly and welcoming in the beautiful new facility. More

Wonderful Honda Dealership! Richard Rocha was so helpful, knowledgeable, courteous, and professional. I am 80 and have had many cars and he is The First Person to go show me wher Richard Rocha was so helpful, knowledgeable, courteous, and professional. I am 80 and have had many cars and he is The First Person to go show me where everything is and how everything works. Richard is A Great Asset to Gallatin Honda. Everyone I met was helpful. I love the building and especially the location. Also I am thrilled with my new Fit. It really fits this LOL (Little Old Lady). Thanks for placing the new dealership close to me. I got my last Honda at Crest Honda in Nashville, TN. Thanks, Emily Rogers. More

Friendly and helpful Bubba is awesome! He was incredibly helpful and did not try to upsell me things that are not needed. The work was done quickly and I also appreciate Bubba is awesome! He was incredibly helpful and did not try to upsell me things that are not needed. The work was done quickly and I also appreciate the courtesy van driver taking me home. More

Great dealership My husband and I decided to make the drive out to Gallatin after speaking with Joey and Olivian on the phone. They answered all my questions about the My husband and I decided to make the drive out to Gallatin after speaking with Joey and Olivian on the phone. They answered all my questions about the car and had it ready to go for a test drive when we arrived. Olivian is professional, very knowledgeable, friendly and not pushy. We will definitely be back the next time we need a car! More

Highly Recommend Had the opportunity to make my new car purchase with Olivian Balaj, he is a true professional with high emphasis on customer service/satisfaction, gen Had the opportunity to make my new car purchase with Olivian Balaj, he is a true professional with high emphasis on customer service/satisfaction, genuinely cares and listens. He went above and beyond in helping me in every aspect, extremely knowledgeable, personable, answering all my questions, ensuring I would be happy with my new car. Would highly recommend him! This dealership sets a great example of what true customer service is like, More

Horrible customer service - rip off!! Scheduled an appointment with comments - dealer did not read comments and poor communication 2018 Honda Civic with 36 month and 36,000 mile bumper to Scheduled an appointment with comments - dealer did not read comments and poor communication 2018 Honda Civic with 36 month and 36,000 mile bumper to bumper warrant, but still wanted $268.95 diagnostic fee. Should have been warranted but was told all the reasons why it wasn’t. Scam!!!! Would like to know who owns the dealership. Not off to a good start. More

Good experience...until the very end My wife decided to trade in her 2018 4Runner for something smaller and more fuel efficient. After shopping many makes and models, she decided on a 201 My wife decided to trade in her 2018 4Runner for something smaller and more fuel efficient. After shopping many makes and models, she decided on a 2019 Honda CRV. We originally drove a few at Darrell Waltrip Honda in Franklin but decided that since we were moving to Gallatin that we would let the local dealer try to earn our business. Darrell Waltrip was already discounting their 2019 crv models $3000 off msrp so during my first conversation with Reed at Gallatin Honda was informed of this and also that Darrell Waltrip had the exact car in the color and trim my wife wanted. Reed said the he would beat Darrell Waltrip price by $500 and he would get us the car if we were willing to wait on him a couple of days. I agreed and Reed did a dealer trade and got us the car. I also informed Reed that we have had a couple of car dealers appraise her trade, including the Lexus dealer since she was also very interested in a 2019 UX200. They offered her $40000 for her 4Runner without hesitation. So I told Reed that he would have to meet the Lexus trade offer and he said he wouldn’t lose business over a trade. So everything is good up until the night we came to pick the car up. We went to the finance office when we got to the dealership at 7:30 and starting completing paperwork. I noticed that the price of the car on the paperwork was almost $500 more than what we agreed upon and after going outside and asking Sarah our salesperson about this.she told me that Reed had raised the selling price by that amount to cover the cost of the cargo tray and cargo cover(which Darrell Waltrip includes with the car). I told her that he was charging full of above retail for both items when we should have gotten a discount when we are purchasing a $34000 car from your dealership. Sarah calls Reed and tells him the situation and then hands the phone to me and I tell Reed my issue with the pricing of the items. Reed then tells me that he gave me more than what my car is worth on trade, he sold me his crv at $3500 off, and he wasn’t willing to lose any more money on the transaction so he had to make up some profit by charging full price for the accessories. His attitude was very uncaring and when I told him that he has plenty of Honda dealer competition he didn’t seem to care. So I told him that he was making a terrible first impression and I hung up the phone. I then told my wife about the issue. It took us almost two hours to finish paperwork that night and honestly I had bought a truck at Newton Nissan down the road in Gallatin a few months back and paperwork took me 15 minutes. So it seems that Reed at Gallatin Honda will regret having to be competitive with pricing to earn business to his new dealership that has only been open 3 weeks. Well... that’s ok. Honda will send us a survey and I will tell them about our experience, and then maybe their attitude will change. I’d advise anyone that buys a car here to stick to your number and don’t apologize for being for being a stern negotiator. Reed and the management needs to understand that they are selling Honda’s, not Ferrari’s. More

Solved my check engine light. I know alot of people thst spend a chunk of money may find it a bit hard to be positive, and I understand, but they were all friendly and did what the I know alot of people thst spend a chunk of money may find it a bit hard to be positive, and I understand, but they were all friendly and did what they could to lessen the financial blow. I was confident that they would do it right. It very convenient for the Hendersonville area, and they can shuttle you back to Hendersonville. My service advisor was Rodney. Thanks for helping me out. More

Very kind and helpful staff I had a great experience with my Honda Odyssey that has been acting up when starting. Rodney was very helpful and kind and went above and beyond to he I had a great experience with my Honda Odyssey that has been acting up when starting. Rodney was very helpful and kind and went above and beyond to help me diagnose any potential problems. Eric was also very helpful and kind. The waiting room is nice and comfortable for customers. We will definitely return to this location. More