Gallatin Honda

Believe the dearership reset check engine light. My grandson bought a 2009 infinity z37x from this dealership on Wednesday on 1/21/2020. After driving it only 3 days, the check engine light came on. My grandson bought a 2009 infinity z37x from this dealership on Wednesday on 1/21/2020. After driving it only 3 days, the check engine light came on. Joey Andrews told us at the time of purchase, that his mechanics had checked the car out, and there was nothing that came up. I specifically asked him about the check engine light because Sumner County still has emissions testing. I again asked him, "so no check engine light?" He said no, and went on to say,"they found a slit on one of the tires , so they replaced it. However, I know from experience that the computer can be reset and the check engine light will stay off for a short time. We called Joey Andrews on Monday 1/27/2020 to have them check it out. Mr. Andrews told us to take it to Auto Zone and have them read the codes and take it to a repair shop. I rarely write a bad review on anyone but my grandson went and borrowed the money from the credit union and paid cash for for this car and don't have more to repair the car. This doesn't speak good of this dealership or the salesman in my opinion. Although it was sold "as is", and we might not have any legal recourse, We will be letting our Facebook, Twitter and other social media friends know about this issue. whether it was the dealership or previous owner that reset the computer, I feel we were deceived, and the dealership was the last to sell the car. Sincerely, Gene Travis More

Quick, excellent service, personal attention, explained what would be done. Lounge comfortable. will return for my next service. Thank you Todd and the Gallatin Honda service team. what would be done. Lounge comfortable. will return for my next service. Thank you Todd and the Gallatin Honda service team. More

Had an airbag recall done. Very easy and fast. Everyone was very nice and efficient. Mr Yates was very nice and helpful. Glad they are in Gallatin. was very nice and efficient. Mr Yates was very nice and helpful. Glad they are in Gallatin. More

Great Facility and Great Service I have visited this facility three times now for regular maintenance and a minor issue with my fuel door. This dealer is new, clean, conveniently loca I have visited this facility three times now for regular maintenance and a minor issue with my fuel door. This dealer is new, clean, conveniently located, and they got their work done on my car quickly each visit. Getting an oil change with this dealer was actually half the price of the chain shops that I used to visit, and much more reliable to boot. Grace Copeland helped me out with this and was very accessible. Todd Yates helped me out with my fuel door issue that was covered by my warranty and made as quick and painless as possible to get fixed. Even though the dealership did not profit from fixing my fuel door, I still felt welcomed and it was an absolute pleasure to work with them for both of the visits. Todd let me know that they have a loyalty points system through their app which makes things even better! A+ to Todd and Gallatin Honda for great customer service. More

Very nice clean Service Dept. Todd Yates was very nice showed me around their lovely, comfortable waiting area. Love the snacks & cappuccino machine touch. Service was performed quickly. Will definitely r showed me around their lovely, comfortable waiting area. Love the snacks & cappuccino machine touch. Service was performed quickly. Will definitely recommend for service. Honda needs to ensure all their Service Depts have good coupon deals. The one I used to use that always has coupons is now almost 90 miles round trip!! Too far for oil change. More

Excellent service super nice and helpful. Todd is super good to work with. If you need service see Todd and these folks in Gallatin TN good to work with. If you need service see Todd and these folks in Gallatin TN More

Everyone I had contact with were very pleasant and helpful! Needed a replacement key and new key fob and this was all done under an hour. Especially glad the drive was not to bad from SPringfield, I w helpful! Needed a replacement key and new key fob and this was all done under an hour. Especially glad the drive was not to bad from SPringfield, I will be back to this dealership for work on my car. More

Professional, friendly, no pressure, thorough and on time. Very very good. Well done. You asked for 25 words. I’ve said all I need to say. time. Very very good. Well done. You asked for 25 words. I’ve said all I need to say. More

Was very pleased with everything . They were quick and efficiently . I was kept advised of the process and it was a pleasant experience and will definitely return efficiently . I was kept advised of the process and it was a pleasant experience and will definitely return More

Fantastic customer service by service department, very professional and truly dedicated to taking care of customer, came close to closing with a issue I need addressed, Todd went above and beyond to ensur professional and truly dedicated to taking care of customer, came close to closing with a issue I need addressed, Todd went above and beyond to ensure I was taken care of. Thank you! More