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Gallatin Ford - Service Center

Gallatin, TN

4.5
231 Reviews

231 Reviews of Gallatin Ford - Service Center

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January 10, 2025

Took my vehicle here to have them take a look at it. According to the paperwork I received back. All they did was check the fluid level and ran a scan of the obd 2 port since there was active codes pres More

by G-Ro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Gallatin Ford responded

Thank you for sharing your experience. We understand how frustrating it can be to feel like you're not getting value from a service, and we apologize if our diagnostic process didn't meet your expectations. Your feedback is important to us as we strive to improve our services and pricing transparency. Please don't hesitate to reach out if you'd like to discuss this further or have any other concerns. Thank you, Derek Swords - Service Manager - 888-635-8055

January 08, 2025

Everyone is always pleasant to talk with and they inform you of what needs to be done to your vehicle More

by 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

Gallatin Ford responded

Thank you for sharing your experience! We're glad to hear our team at Gallatin Ford provided clear communication and a pleasant atmosphere. We appreciate your support!

January 07, 2025

EXCELLENT and very understanding. Noah was very thorough, kind, and polite and kept me up to date on the progress of my vehicle. Noah was extremely thoughtful. I have always had wonde More

by Jeanne Hesson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah from the Service Dept
Jan 07, 2025 -

Jeanne Hesson responded

EXCELLENT and very understanding. Noah was very thorough, kind, and polite and kept me up to date on the progress of my vehicle. Noah was extremely thoughtful. I have always had wonderful service and was updated the entire time I was there. I give Miracle Ford an A+ 5 Stars. I was very pleased and will always return to have my vehicle serviced. Thank you, Jeanne Hesson from Hendersonville, TN

Jan 07, 2025 -

Gallatin Ford responded

Jeanne, thank you for sharing your experience with us at Gallatin Ford! We're delighted to hear that Noah provided such thoughtful and thorough service. We look forward to seeing you again for future vehicle needs!

January 06, 2025

I was called to remind me that I needed an oil change. I appreciated that and from there the experience was great. Noah was professional, courteous, helpful and above all knowledgeable. When I bought my B More

by jonesko2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Jan 06, 2025 -

Gallatin Ford responded

We're delighted to hear that your experience with Noah and the team at Gallatin Ford has been a positive one! It's great to know you're pleased with our service under new ownership. Thank you for sharing your feedback, and we look forward to assisting you in the future!

January 05, 2025

I had a great experience getting a much needed new set of tires on my Ford Expedition. More

by wes.goehring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Gallatin Ford responded

Thank you for reviewing Gallatin Ford! It was so kind of you to share your experience!

January 03, 2025

The service team was polite and went over and above what I asked and expected. More

by JoAnna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah
Jan 03, 2025 -

Gallatin Ford responded

All of us at Gallatin Ford are happy to see this wonderful feedback! Thank you, JoAnna!

January 02, 2025

Dealership is good. Service department needs help took over 2 weeks to get truck back More

by flwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Jan 06, 2025 -

Gallatin Ford responded

Thanks for leaving Gallatin Ford a five-star review! We strive for timely service and apologize for any delay during your recent experience. We appreciate your feedback, and will keep it in mind as we work to improve our efficiency. If there's anything else we can do for you, please feel free to reach out. Safe travels!

January 02, 2025

Jessica was great, butd ealer will not honor the lifetime warranty the truck supposedly came with. I have no reason to return or recommend this dealer. More

by Danielnoda713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Gallatin Ford responded

Daniel, I'm sorry to hear about the issue with your truck's warranty. We strive for transparency, and it's concerning that this wasn't reflected in your experience. Please reach out so we can address this matter directly and work towards a resolution. Thank you, Derek Swords - Service Manager - 888-635-8055

January 02, 2025

Noah was great to work with and very helpful, i happy with my vehicle service More

by aykay10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Jan 02, 2025 -

Gallatin Ford responded

Thank you for taking the time to review Noah and Gallatin Ford. We appreciate the kind words!

January 01, 2025

Noah went over the oil change with me. Very thorough. Made some suggestions that were very helpful. And would save me money. More

by Tparkes00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Jan 02, 2025 -

Gallatin Ford responded

We're glad to hear that Noah provided thorough and helpful service during your visit at Gallatin Ford. It's great to know his suggestions were beneficial for you! Thanks for sharing your experience with us.

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