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231 Reviews of Gallatin Ford - Service Center
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April 05, 2025
Very disappointed with service, I'd prefer a manager to email me so I can Express my displeasure. mikehoutz@hotmail.com email me so I can Express my displeasure. mikehoutz@hotmail.com More
by Mikehoutz
Employees Worked With
April 04, 2025
THEY LIED AND SAID THINGS WERE WRONG THAT WERE NOT. THEY STOLE OUT OF MY VEHICLE. THEY DO NOT DO THE WORK THEY ARE SUPPOSED TO DO. IF YOU CALL AND TRY TO COMPLAIN THEY WILL PUT YOU ON ETERNAL HOLD AND THEY STOLE OUT OF MY VEHICLE. THEY DO NOT DO THE WORK THEY ARE SUPPOSED TO DO. IF YOU CALL AND TRY TO COMPLAIN THEY WILL PUT YOU ON ETERNAL HOLD AND NOT COME BACK. By far the worst dealership I have ever seen. If you bought here due to the lifetime powertrain warranty they will not honor it since the buy out. Even when they were miracle, the head of customer relations told me they would do everything in their power to get out of honoring it. Be sure to take anything out of your car when dropped off for service as they will steal from you like they did to me the very first time I took it in for service. If you have something repaired by them IMMEDIATELY take it to another mechanic to be sure they actually did the work. They were supposed to fix a problem that was on both sides of the vehicle but only fixed one side. They also called telling me I needed things done that were not needed for another 25000 miles per the ford manual. I was told WE Auto bought them out so I will be calling them, ford corporate and a lawyer. PLEASE do yourself a favor and go somewhere else. They are liars, cheats and downright the worst dealership I have ever had the displeasure of dealing with. More
by Jrichlen
April 03, 2025
Friendly and prompt service. Keeps me informed of needed services. Clean and nice waiting area. Keeps me informed of needed services. Clean and nice waiting area. More
by Hilgadiack
Employees Worked With
April 03, 2025
It’s a great service to get vehicle picked up at my employer and delivered back after completion. employer and delivered back after completion. More
by terry.gregory
Employees Worked With
March 29, 2025
Told me they would fix recalls and they didn’t fix any! !! So I wasted a whole day for service !! So I wasted a whole day for service More
by Brucmorr@gmail.com
Employees Worked With
March 24, 2025
Hour and 30 minutes Oil change. Must be brain surgery. Just happened to notice my cat parked in the lot. No notification from service staff. Then tried to charge me 100.00 . Verses Must be brain surgery. Just happened to notice my cat parked in the lot. No notification from service staff. Then tried to charge me 100.00 . Verses the$49.00 special that I came in for! Sorry to say not much has changed.. More
by tmcnab
Employees Worked With
No clue never introduced
March 22, 2025
Stephanie in the service dept greeted me when I pulled in. Got the maintenance done on my car very quick. Highly recommend. in. Got the maintenance done on my car very quick. Highly recommend. More
by gentryeric87
March 20, 2025
I have never used you for an oil change, but I decided to with a coupon for $49 full synthetic. My bill was $90 at pickup. I was disappointed that there was enough small print on an advertisement that would with a coupon for $49 full synthetic. My bill was $90 at pickup. I was disappointed that there was enough small print on an advertisement that would almost double what I anticipated on paying. I never give negative feedback and rarely miss all the fine print, so maybe it’s on me. I will say that I will not be back as I do not do business with companies that handle business like this. More
by Jonathan.qualls
Employees Worked With
Don’t recall. It wasn’t bad service, just bad communication.
March 17, 2025
Jessica and her team did a fantastic job! They even delivered my truck once they completed the job! Duane and Chris were very professional! Great experience!! They even delivered my truck once they completed the job! Duane and Chris were very professional! Great experience!! More
by Jimlilmo
Employees Worked With
