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Gallatin Ford - Service Center

Gallatin, TN

4.5
222 Reviews

222 Reviews of Gallatin Ford - Service Center

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March 17, 2025

Jessica and her team did a fantastic job! They even delivered my truck once they completed the job! Duane and Chris were very professional! Great experience!! More

by Jimlilmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Piper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elgas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Olari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Gallatin Ford responded

We're delighted to hear that Jessica and the team provided you with a fantastic experience at Gallatin Ford! It's great to know Duane and Chris were professional throughout. Enjoy your new truck!

March 13, 2025

Good afternoon, the service was great! I did have to comfort my wallet, as it was crying after having to pay $216.00 for an oil change. It has recovered emotionally and doing well. More

by bsteck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Skirvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Gallatin Ford responded

I'm glad to hear our service met expectations. We understand that pricing can sometimes be a concern, and we encourage you to reach out if you have any questions or would like to discuss this further. Thank you, Derek Swords - Service Manager - 888-635-8055

March 11, 2025

Jessica was very helpful and professional . She gets 5 stars from me in all areas More

by williamjontzjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Gallatin Ford responded

William, thank you for the kind words for Jessica! We appreciate your support here at Gallatin Ford.

March 10, 2025

The people at Gallatin Ford are very nice but the one gal in Service was just not as friendly as the others and I felt like she wanted my money more than trying to help me. More

by dettiestevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Mar 13, 2025 -

Gallatin Ford responded

Thank you for sharing your feedback about Gallatin Ford. We're glad to hear that most of our team provided a positive experience, but we're sorry to learn about the interaction in Service. Your comments are important and will help us improve; we hope you'll give us another chance in the future!

March 10, 2025

Friendly, knowledgeable, professional people who don’t waste your time. The service department is the best Ford Service department in all of Davidson, Sumner, and Wilson Counies. More

by patrickdinsmoor27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Gallatin Ford responded

Patrick, thank you for the fantastic feedback! We're delighted to hear that our Gallatin Ford team provided such a positive experience. We appreciate your support and look forward to serving you again!

March 09, 2025

He was polite and professional. He did the walk around with care and advised me where the waiting area was located. He let me know that he would come and get me when the car was rea More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Gallatin Ford responded

Dave, we're delighted to hear that you had a positive experience with our team at Gallatin Ford. Thank you for sharing your feedback!

March 09, 2025

Great customer service but just a little bit expensive. I just wish there prices were little more competitive with other places. More

by eddiemunoz84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren
Mar 10, 2025 -

Gallatin Ford responded

Thank you for the feedback! We're glad to hear that our customer service stood out during your visit to Gallatin Ford. We appreciate your input on pricing and will take it into consideration as we strive to improve.

March 08, 2025

Always great service! I have lived in 4 states since buying this truck at Miracle Ford. I drive back to Gallatin so that I do not have to deal with other dealerships servi More

by Mitchell Groff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Gallatin Ford responded

Mitchell, thank you for your loyalty and feedback! We're glad to hear that Jessica and the Gallatin Ford team continue to provide great service. We appreciate your patience with our phone lines and look forward to serving you again soon!

March 03, 2025

It was a pleasure working with Stephanie. She’s wonderful! Make sure you ask for her. More

by Abdullah Al safar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Mar 04, 2025 -

Gallatin Ford responded

Abdullah, thank you for the kind words for Stephanie! We appreciate your support here at Gallatin Ford.

March 01, 2025

The Service Dept has been very thorough as well as kind to me over the years More

by Concord51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie was outstanding at this particular recent visit.
Mar 03, 2025 -

Gallatin Ford responded

Thanks for the awesome review of Gallatin Ford!

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