Gallatin Ford - Service Center

Service was fine as usual. Most individuals at the service counter other than yourself appeared to be indifferent towards myself, not friendly at all, it was 8 in the moring, I Most individuals at the service counter other than yourself appeared to be indifferent towards myself, not friendly at all, it was 8 in the moring, I suppose that counts. But thank you anyway. More

Great service in and out in a timely manner job was done to my satisfaction to my satisfaction More

Stephanie was very pleasant and very helpful. Much better experience this time than I have in past. TJ Purdue is also very helpful very dependable. That’s one of the main reasons that I go to th Much better experience this time than I have in past. TJ Purdue is also very helpful very dependable. That’s one of the main reasons that I go to that service department. More

Everything was great with my oil change! In and out in less than an hour. In and out in less than an hour. More

Danny Barker was a great Service Advisor to work with. ; very professional, knowledgable and friendly. Hey Gallatin Ford - please remind your Oil Change / Tire Rotate Techs that 2020 and later Ford ; very professional, knowledgable and friendly. Hey Gallatin Ford - please remind your Oil Change / Tire Rotate Techs that 2020 and later Ford Explorer wheel lug nuts are supposed to be torqued @ 150 ft-lbs and no longer 100 ft-lbs. March 29, 2025 had the oil change "The Works" with Tire Rotation. Every lug nut was later on April 12, 2025 checked and found to be at 100 ft-lbs. ..... Please, remind the techs to follow manufacturer specs on that. More

One of the Best places to take your vehicle for service and to meet Beautiful people and Smiling faces Tnxs for the great service. and to meet Beautiful people and Smiling faces Tnxs for the great service. More

The service department and Jessica were very friendly professional and knowledgeable. She went out of her way to address all my service needs. professional and knowledgeable. She went out of her way to address all my service needs. More

Lauren was very helpful and detailed. The time the vehicle was in the department was reasonable. The time the vehicle was in the department was reasonable. More

Had a roof leak in my 2024 lightning, the team was able to identify the problem and seal it up without any issues. Even gave me a complementary drop off valet service when it was completed. Thank you servi to identify the problem and seal it up without any issues. Even gave me a complementary drop off valet service when it was completed. Thank you service team. More

After a disappointing experience with the sales team when looking for a new 2018 Ford Escape in November of 2018 (I ended up buying one from Ford of Murfreesboro), and two dismal visits to the service depar looking for a new 2018 Ford Escape in November of 2018 (I ended up buying one from Ford of Murfreesboro), and two dismal visits to the service department for oil changes, I swore I would never go back to Miracle Ford. Fast forward to July of 2024 when we traded our 2018 Escape for a 2024. I received a piece of mail from Ford of Gallatin encouraging me to come in to do business. I wrote a scathing review of Miracle Ford and received a courtesy call from Daniel somebody encouraging me to try the new dealership under new owners. I told him I would try it one more time and glad I did. I brought in the 2024 Escape for an oil change April 3 and was amazed at the positive experience with the service team. Thank goodness there seems to be concern for customers for a change. More