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Gallatin Ford - Service Center

Gallatin, TN

4.5
248 Reviews

248 Reviews of Gallatin Ford - Service Center

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June 08, 2025

Thank you for the quick service while I waited a the dealership. Had terrible service with the old ownership More

by Bokid2125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Seffers
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2025

Lauren was a joy to deal with. She was very polite and professional. Gallatin Ford’s Service center was also pleasant to deal with. They were thorough and professional. Resolved my More

by benott954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren O'neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Gallatin Ford responded

Thank you for the wonderful feedback! We're delighted to hear that Lauren and our Gallatin Ford Service Center team provided a pleasant and professional experience. We appreciate your support and are glad we could resolve your vehicle issue promptly!

June 05, 2025

Good job of software update. The truck really runs and drives better. The evaporator valve assembly is on order and am anxious to see if the install will fix the check engine lig More

by brad_53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Seffers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Gallatin Ford responded

Brad, we're glad to hear the software update has improved your truck's performance! The team at Gallatin Ford is on it and will ensure everything gets sorted with the evaporator valve assembly. Thanks for choosing us!

June 05, 2025

My wife and I had a very good experience with the staff at your establishment at Gallatin Ford!! We thank you again so much! More

by Waffle2994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
X'zavian Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Seffers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Gallatin Ford responded

We're delighted to hear that you and your wife had a great experience with our team at Gallatin Ford! Thank you for choosing us, and we look forward to serving you again in the future.

June 03, 2025

I was pleasantly surprised and grateful for the experience I received. If you think you can’t get a car, give them a call I’m sure you’ll be pleasantly surprised too! More

by Zach
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Cobble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Seffers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren O'neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Gallatin Ford responded

Zach, we're delighted to hear you had a great experience with us at Gallatin Ford! Thank you for recommending our team and sharing your positive feedback. Enjoy the ride!

June 03, 2025

Great service all around! Will be back soon for more work! Polite and prompt the way I like it More

by Jimelwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Seffers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Gallatin Ford responded

We are so grateful to have earned your repeat business! Thank you for choosing Gallatin Ford and for sharing your experience. Drive safely!

June 02, 2025

Jessica was very helpful and provided timely updates on progress and additional work required. She is very welcoming and positive. Great customer service! More

by Chapmansiler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Cobble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Gallatin Ford responded

Chapman, we're delighted to hear that Jessica provided such great customer service at Gallatin Ford. Thank you for sharing your experience with us!

May 29, 2025

Jessica was awesome, informative and very nice. Kept me in the loop everyday. Nice to look at too More

by Garywest78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Cobble
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Gallatin Ford responded

Thank you for leaving Gallatin Ford a five-star review! We are happy to hear that Jessica was awesome and kept you informed.

May 26, 2025

Came in for an oil change and they tried to sell me on $500 worth of other services, but my checklist came back all green. The staff is friendly, but I don’t appreciate leaving feeling like I’ve been scam More

by paynekelsie0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Cobble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Gallatin Ford responded

Thank you for sharing your experience. It's great to hear that our staff was friendly, but I apologize if the additional service recommendations left you feeling uneasy. We aim to provide transparent and trustworthy advice—please feel free to reach out if you'd like further clarification on any of the services suggested. Best, Tj Pardue - Service Manager - 615-452-2792 ext 2233

May 21, 2025

I had Jessica at your service department and was wondering assisting me with getting my oil change , she was very helpful! Thank you More

by Ford F150 service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
May 21, 2025 -

Gallatin Ford responded

Thank you for you review! We are very thankful for having Jessica on the team. The Gallatin Ford Team appreciates your business.

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