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This rating includes all service center reviews, with more weight given to recent reviews.
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217 Reviews of Gallatin Ford - Service Center
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March 29, 2025
Told me they would fix recalls and they didn’t fix any! !! So I wasted a whole day for service !! So I wasted a whole day for service More
by Brucmorr@gmail.com
Employees Worked With
March 24, 2025
Hour and 30 minutes Oil change. Must be brain surgery. Just happened to notice my cat parked in the lot. No notification from service staff. Then tried to charge me 100.00 . Verses Must be brain surgery. Just happened to notice my cat parked in the lot. No notification from service staff. Then tried to charge me 100.00 . Verses the$49.00 special that I came in for! Sorry to say not much has changed.. More
by tmcnab
Employees Worked With
No clue never introduced
March 22, 2025
Stephanie in the service dept greeted me when I pulled in. Got the maintenance done on my car very quick. Highly recommend. in. Got the maintenance done on my car very quick. Highly recommend. More
by gentryeric87
March 20, 2025
I have never used you for an oil change, but I decided to with a coupon for $49 full synthetic. My bill was $90 at pickup. I was disappointed that there was enough small print on an advertisement that would with a coupon for $49 full synthetic. My bill was $90 at pickup. I was disappointed that there was enough small print on an advertisement that would almost double what I anticipated on paying. I never give negative feedback and rarely miss all the fine print, so maybe it’s on me. I will say that I will not be back as I do not do business with companies that handle business like this. More
by Jonathan.qualls
Employees Worked With
Don’t recall. It wasn’t bad service, just bad communication.
March 17, 2025
Jessica and her team did a fantastic job! They even delivered my truck once they completed the job! Duane and Chris were very professional! Great experience!! They even delivered my truck once they completed the job! Duane and Chris were very professional! Great experience!! More
by Jimlilmo
Employees Worked With
March 13, 2025
Good afternoon, the service was great! I did have to comfort my wallet, as it was crying after having to pay $216.00 for an oil change. It has recovered emotionally and doing well. I did have to comfort my wallet, as it was crying after having to pay $216.00 for an oil change. It has recovered emotionally and doing well. More
by bsteck
Employees Worked With
March 11, 2025
Jessica was very helpful and professional . She gets 5 stars from me in all areas She gets 5 stars from me in all areas More
by williamjontzjr
March 10, 2025
The people at Gallatin Ford are very nice but the one gal in Service was just not as friendly as the others and I felt like she wanted my money more than trying to help me. in Service was just not as friendly as the others and I felt like she wanted my money more than trying to help me. More
by dettiestevens
Employees Worked With
Don’t know
March 10, 2025
Friendly, knowledgeable, professional people who don’t waste your time. The service department is the best Ford Service department in all of Davidson, Sumner, and Wilson Counies. waste your time. The service department is the best Ford Service department in all of Davidson, Sumner, and Wilson Counies. More
by patrickdinsmoor27
