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Gallatin Ford
Gallatin, TN
1,055 Reviews
Are you looking to buy a car, truck, or SUV in Gallatin, Tennessee? Gallatin Ford is your top Ford dealership. We are the area's go-to source for car purchasers because of our dedication to provide top-notch customer service and a wide range of automobiles. Our helpful and friendly team is here to help you every step of the way, making your experience buying a car even more gratifying, whether you're searching for a brand-new Ford or a high-quality used car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,055 reviews
March 29, 2025
Told me they would fix recalls and they didn’t fix any! !! So I wasted a whole day for service !! So I wasted a whole day for service More
by Brucmorr@gmail.com
Employees Worked With
March 27, 2025
Gallatin Ford service department was very difficult to work with. They didn’t seem to take the time to look into our actual issue on our brand new car. The most frustrating part was how they treated m work with. They didn’t seem to take the time to look into our actual issue on our brand new car. The most frustrating part was how they treated my wife and completely dismissed her when she told them what she believed the issue to be. It took me calling the service department before they looked into the issue as she described. More
by BGoodman
Employees Worked With
Andy Louangaphay
March 24, 2025
Hour and 30 minutes Oil change. Must be brain surgery. Just happened to notice my cat parked in the lot. No notification from service staff. Then tried to charge me 100.00 . Verses Must be brain surgery. Just happened to notice my cat parked in the lot. No notification from service staff. Then tried to charge me 100.00 . Verses the$49.00 special that I came in for! Sorry to say not much has changed.. More
by tmcnab
Employees Worked With
No clue never introduced
March 22, 2025
Zach is the best for car sales. Doesn’t pressure you into adding anything you don’t want. Very informative on all vehicles. Definitely see him for your next vehicle purchase. Doesn’t pressure you into adding anything you don’t want. Very informative on all vehicles. Definitely see him for your next vehicle purchase. More
by gentryeric87
Employees Worked With
Zach Howell
March 22, 2025
Stephanie in the service dept greeted me when I pulled in. Got the maintenance done on my car very quick. Highly recommend. in. Got the maintenance done on my car very quick. Highly recommend. More
by gentryeric87
March 20, 2025
I have never used you for an oil change, but I decided to with a coupon for $49 full synthetic. My bill was $90 at pickup. I was disappointed that there was enough small print on an advertisement that would with a coupon for $49 full synthetic. My bill was $90 at pickup. I was disappointed that there was enough small print on an advertisement that would almost double what I anticipated on paying. I never give negative feedback and rarely miss all the fine print, so maybe it’s on me. I will say that I will not be back as I do not do business with companies that handle business like this. More
by Jonathan.qualls
Employees Worked With
Don’t recall. It wasn’t bad service, just bad communication.
March 19, 2025
I came in last night to get an estimate of what my Ford Escape would be for a trade-in. Gunner immediately greeted me with a smile. He listened and paid attention, and he instantly starting showing me the Escape would be for a trade-in. Gunner immediately greeted me with a smile. He listened and paid attention, and he instantly starting showing me the exact vehicles I would be interested in. He didn't try to upsell or convince me I needed something bigger or better. He was very professional and friendly. I bought the vehicle within a couple of hours of stopping in when I was just planning on looking and getting some price comparisons. When we were done, Gunner went to shake my hand and I had to give him a hug - I felt like I had made a new friend! I had already been treated very well by Lauren in the service department, so I feel good about keeping my business at Gallatin Ford. As far as I'm concerned, they have found a lifetime customer! And I am already bragging to my colleagues and friends about Gallatin Ford. More
by Lisa
Employees Worked With
Gunner
March 17, 2025
Jessica and her team did a fantastic job! They even delivered my truck once they completed the job! Duane and Chris were very professional! Great experience!! They even delivered my truck once they completed the job! Duane and Chris were very professional! Great experience!! More
by Jimlilmo
Employees Worked With
March 14, 2025
Great experience. We LOVED Javier! Very down to earth, relatable, knowledgeable and friendly! We purchased a new vehicle for my husband and will be going back within t We LOVED Javier! Very down to earth, relatable, knowledgeable and friendly! We purchased a new vehicle for my husband and will be going back within the next 6 months to trade in my car! More
by jessica.d.weeks
Employees Worked With
