Gallatin Ford

It was a quick sale once in the dealership. Pickup service was foiled but fixed quickly. Pickup service was foiled but fixed quickly. More

What began as great buying experience turned into one of the worst and it still has not ended. We originally were having a good shopping here with Jenna. She was extremely knowledgable about the trucks we s the worst and it still has not ended. We originally were having a good shopping here with Jenna. She was extremely knowledgable about the trucks we saw. She answered all questions thoroughly and knew the nuances of the models. We found a great option and initiated the buying process. Mid negotiation, Jenna’s shift ended and we were then lead to work with Tony Ferrera. This is when the negotiation went down hill quickly. We were originally set on an offer verbally only to be told that they could no longer do that a few moments later. We walked out and was immediately called back to see what options we can do for financing. Dealing then took another 2 hours of back and forth. Each time, Tony would have to walk the 20ft across the sales floor to consult with a manager that could be seen at his desk. Eventually a deal was made via Tony after a sales manager called over air pods telling them to have us sign the deal. Sales managers were 20 feet away the whole time. Never once did they come over to introduce themselves or offer any assistance in the buying process. There was continuous miscommunication between the manager calling the shots and Tony in front of us which made the experience infuriating. We needed to wait until the next day to finalize paperwork on the car. When we showed up the next morning at 10 am, the finance people who we had worked with the day prior were not present (even after we had confirmed they would be). We waited for almost 30 minutes in the lobby before someone would help at all. Multiple sales people and managers did not even ask what we needed. Unfortunately Tony then saw us and attempted to complete the finance and paperwork side of things. He had no information or knowledge which required multiple phone calls and running around to get what we needed. We thought the nightmare was over but had not been handed the second set of keys. Tony informed us that it was locked in an office he did not have access to until the following Monday. He offered to mail the key to us and leave with an "I owe you". I am wiring this over a week since then and the key has not arrived. I called the dealership multiple times over the week to see if it had been mailed but was passed around with no one knowing. Other complications of working with Gallatin Ford: we negotiated a spray in bedliner as part of the deal. Tony promised the service department would call to set that up the following week. After waiting several days without a call, I then called to set up the appointment. They were unable to find any paperwork confirming this deal on their end and were nice enough to trust that I had it written in the official paperwork. I anticipate this will be a problem when I bring the car in for service. Overall would not recommend this experience unless you are willing to not negotiate for your car, enjoy rampant miscommunication, and a sprinkle of disrespect. I implore anyone reading this to seek out other dealerships. More

Service was fine as usual. Most individuals at the service counter other than yourself appeared to be indifferent towards myself, not friendly at all, it was 8 in the moring, I Most individuals at the service counter other than yourself appeared to be indifferent towards myself, not friendly at all, it was 8 in the moring, I suppose that counts. But thank you anyway. More

Great service in and out in a timely manner job was done to my satisfaction to my satisfaction More

Stephanie was very pleasant and very helpful. Much better experience this time than I have in past. TJ Purdue is also very helpful very dependable. That’s one of the main reasons that I go to th Much better experience this time than I have in past. TJ Purdue is also very helpful very dependable. That’s one of the main reasons that I go to that service department. More

Everything was great with my oil change! In and out in less than an hour. In and out in less than an hour. More

Danny Barker was a great Service Advisor to work with. ; very professional, knowledgable and friendly. Hey Gallatin Ford - please remind your Oil Change / Tire Rotate Techs that 2020 and later Ford ; very professional, knowledgable and friendly. Hey Gallatin Ford - please remind your Oil Change / Tire Rotate Techs that 2020 and later Ford Explorer wheel lug nuts are supposed to be torqued @ 150 ft-lbs and no longer 100 ft-lbs. March 29, 2025 had the oil change "The Works" with Tire Rotation. Every lug nut was later on April 12, 2025 checked and found to be at 100 ft-lbs. ..... Please, remind the techs to follow manufacturer specs on that. More

One of the Best places to take your vehicle for service and to meet Beautiful people and Smiling faces Tnxs for the great service. and to meet Beautiful people and Smiling faces Tnxs for the great service. More

The service department and Jessica were very friendly professional and knowledgeable. She went out of her way to address all my service needs. professional and knowledgeable. She went out of her way to address all my service needs. More