Gallatin Chrysler Dodge Jeep Ram - Service Center

Just want to take a minute to brag on Miracle Chrysler Dodge. We had the pleasure of working with Drew in the Service Department. Not only was he nice ,but he did everything he said he would do sooner tha Dodge. We had the pleasure of working with Drew in the Service Department. Not only was he nice ,but he did everything he said he would do sooner than expected, and at the exact price he quoted us. Shout out to the mechanic that worked on our vehicle as well. So nice to know that I have a place I can trust to work on my vehicle and they are extra nice on top of that ! Great job guys!! More

My Jeep Patriot broke down on Thursday south of Nashville. I was on my way back home to Ft Wayne, Indiana. I called all the Jeep dealers in and around Nashville and everyone told me they couldn't w Nashville. I was on my way back home to Ft Wayne, Indiana. I called all the Jeep dealers in and around Nashville and everyone told me they couldn't work me in until Monday or Tuesday of next week. Miracle told they would try their best to work me in on Friday. I had triple A haul my vehicle there and they got me in and and back on the road late Friday afternoon. Brandy the service coordinator did everything she could to help me out Tim the porter took me to a hotel and picked me up the next day. Daniel the service tech did a great job repairing my Jeep . I can't say enough superlative's on how these people helped me out. I highly recommend Miracle Chrysler, Dodge ,Jeep they are awesome!!!! More

While on a camping vacation at Bledsoe Creek State park near Gallatin TN our 2008 Dodge RAM would now allow us to move the column gear selector past park. Brandy and her team took our call, helped diagn near Gallatin TN our 2008 Dodge RAM would now allow us to move the column gear selector past park. Brandy and her team took our call, helped diagnose an ignition system problem, ordered parts, performed the service and had us back on the road pulling our camper in less than 24 hours. Thanks Brandy!! Murray & Gina Raetz More

On a vacation trip from OH to AL my new RAM 3500 broke down in a rest area. I was hauling a 44 foot camper. I started calling local RAM dealers and all said they could get to it in a week or so....what? down in a rest area. I was hauling a 44 foot camper. I started calling local RAM dealers and all said they could get to it in a week or so....what? I am stuck at a rest area. I found Miracle RAM and they said if I could get the truck to them by noon they would take a look. Long story short the service department had it repaired within two days and I was on my way to AL! Thank you to all in the service department for your kindness and patience. You all are great! Especially Drew, Ben and Heather! More

I am always pressed for time, so it is so nice to know that I can get in and out with the express oil change in a very timely manner. The day I stopped in, Heather Gooch was the first person to greet me. that I can get in and out with the express oil change in a very timely manner. The day I stopped in, Heather Gooch was the first person to greet me. She covered everything that would be covered in my oil change and service that I was there for. Not only did I feel welcome, but it felt that she wanted to be sure I was 100% satisfied with the job. I have bought many vehicles from Miracle, and I have never been let down or disappointed with the customer service. Out of all the times I have been to the dealership, Heather has to stand out as the most "outgoing" and "concerned for the customer", person I have encountered! Thank you to the whole team, "Job well done"!! More

We needed new tires for our 2014 Dodge Durando and appreciate your recommendation. Satisfaction is a priority with Miracle Chrysler. Customer Service is really important to us. appreciate your recommendation. Satisfaction is a priority with Miracle Chrysler. Customer Service is really important to us. More

Treated so well.. I want to thank Miracle Chrysler Dodge Jeep Ram for allowing Brandy to take care of my pandemic related delayed part that had my pickup out of service I want to thank Miracle Chrysler Dodge Jeep Ram for allowing Brandy to take care of my pandemic related delayed part that had my pickup out of service for a good while. There was no way during this pandemic storm to get a back ordered part for my transmission. Miracle allowed Brandy to go above and beyond to get me into a loaner rental vehicle. I have never been treated so well by a dealership. Miracle, you have a wonderful employee and a true asset to your service department. I hope there is a way that she can be nominated for being so helpful during this mess of a time we are in. I hope that Miracle and Brandy can be acknowledge by Chrysler Dodge Jeep Ram. Thank you. Thank you. Thank you More

We drove from Illinois to Tennessee for a tournament. Had steering issues so we brought our Dodge Grand Caravan here. Brandy checked us in. Turned out to be the rack and pinion had to be replaced. A had to b steering issues so we brought our Dodge Grand Caravan here. Brandy checked us in. Turned out to be the rack and pinion had to be replaced. A had to be ordered but Brandy made sure our car was done in time for us to get back to Illinois on schedule and it was done sooner than we were told.. Brandy was friendly, helpful, kept us informed on the progress at all times. It’s rare to find a trustworthy car dealer and this dealership checks all the boxes! More

Service Department review The Service Department was friendly and courteous, have always been treated well by all of the Service Department, Parts Department and Sales Departme The Service Department was friendly and courteous, have always been treated well by all of the Service Department, Parts Department and Sales Department employees . Brandy, Drew, Ben (Parts Manager) are always very professional and friendly. Will highly recommend this Dealership to my family and friends. More

We took our 2011 Dodge Ram 1500 truck to Miracle Dodge for ANOTHER factory recall. Ryan at the check-in Service Desk was very receptive & friendly!! The process took almost 3 weeks to get fixed, partly be for ANOTHER factory recall. Ryan at the check-in Service Desk was very receptive & friendly!! The process took almost 3 weeks to get fixed, partly because of, I was told, getting the parts & Covid! In the process of fixing the actual 2 recall issues, they found something else that needed addressing which left us trying to decide if we EVEN wanted to continue with this truck, thus more wait time/more wait time & $$$$ !!! Needless to say, we got frustrated at the situation & that we could have been more informed quicker, etc. !!! BUT - IN THE END, Ryan took care of us ! He remined calm, understanding, helpful during my "semi-rant" over the truck & the whole situation!!! He got the Service tech & manager to explain some stuff & all!!! So, despite the frustration that ALWAYS GOES ALONG with having car/truck/even human health issues, we left there IN our truck & satisfied, so IF we had to, I would use them again !! BE BLESSED & BE A BLESSING!!! More