Gallatin Chrysler Dodge Jeep Ram - Service Center

Great Service I've been going to this dealer since 2005 when I first moved to TN. They've always provided excellent customer service in the service department and I've been going to this dealer since 2005 when I first moved to TN. They've always provided excellent customer service in the service department and sales. I will continue to use this dealer for years to come. More

Very Professional and courteous Took my 2015 Charger in for it's first oil change. Staff was extremely professional and courteous, I was in and out in about 25 min. Great Job! Took my 2015 Charger in for it's first oil change. Staff was extremely professional and courteous, I was in and out in about 25 min. Great Job! More

Quick friendly helpful Went in for scheduled oil change. Had recalls attached to my truck. Able to set appointment to have taken care of. Really accommodating. They explaine Went in for scheduled oil change. Had recalls attached to my truck. Able to set appointment to have taken care of. Really accommodating. They explained how long it would take and made the offer to have a driver take me to work while the procedures are bring done. I have bought 5 trucks from Miracle Dodge. Each visit had been very pleasant. More

Service department was horrible. Sales team at miracle Chrysler was great it went smooth. I got the extended warranty and that's when things went down hill. I took my truxk in for a f Sales team at miracle Chrysler was great it went smooth. I got the extended warranty and that's when things went down hill. I took my truxk in for a fuel pump replacment and the the guy calls me and all the sudden I have lights on my dash now that weren't there before. He tells me if they fix it now I won't have to pay another deductible or any thing else, Where as if I bring it back I'll have to pay another deductible. The lights that were on were abs and traction control lights theu said. So I went to pick up and my bill is way more then it was suppose to be and they tell me warranty didn't pick it up so its on me after i was told by bryan that it would be covered if i did it wile it was there. The warranty they claimed "bumper to bumper". So I was lied to over charged and it took 3 days instead of 3.3 hours and they wouldn't give me a rental car the last two days because they didn't file the claim for the light issue untill I asked them to. Brad Billingsley and Kyle Townsend got me a car so i could .ake ot home and back to work the next day. Just an awful experience I wouldn't recommend the service department for any one. More

I drove my dream car off the lot!!! I started my journey at Miracle two years ago when Vernon sold me my first charger. When I went to have my 2013 charger serviced I was told miracle wa I started my journey at Miracle two years ago when Vernon sold me my first charger. When I went to have my 2013 charger serviced I was told miracle wanted to trade my 13 charger for a new 2015 charger off the lot. At first, I was skeptical because I was so far upside down in my 2013, I knew it wasn't going to be possible to drive my dream car off the lot. However with Brads' positive attitude and determination it was possible. By his side was John Booker who literally worked a "miracle" to have my interest rate go from 11% all the way down to 1.9%. Also Brad and John were able to keep my car payment within my price range.. WOW!! I am just beyond blessed to have a worked with such a great team who made me a priority. Thank you again for all of your help! More

They went out of their way in all categories! I went in for service on my 2010 Dodge Journey and was delighted with the service department. I had been considering a new car and chatted with Patri I went in for service on my 2010 Dodge Journey and was delighted with the service department. I had been considering a new car and chatted with Patrick who was helpful, polite and gave me two options. I leased a car and would highly recommend this dealership to anyone! More

Incredible Service I have been around the car business my whole life, and so it is refreshing to see the "back end" of a dealership operate in a professional, friendly m I have been around the car business my whole life, and so it is refreshing to see the "back end" of a dealership operate in a professional, friendly manner. Robert Sharp, who I believe is a recent hire, was one of the nicest service writers I have ever met. Even though he was busy ( a co-worker was out receiving training), Robert always made sure that I was kept up to date on my car's progress. He took extra care to make sure my bill was correct before he presented it to me, and explained it thoroughly before handing it over to the cashier. I highly recommend this dealership. B. Wade More

Emergency Repair I was traveling out of town when I experienced transmission problems. Called Miracle just because they were close by and informed Vernon what the issu I was traveling out of town when I experienced transmission problems. Called Miracle just because they were close by and informed Vernon what the issue was. He immediately fit me in even though he knew I was not local and would not be a returning customer. They quickly diagnosed the problem and repaired the issue under warranty. His repair allowed me to safely complete the ten hour drive home. Shop is extremely clean and appears to be well organized. If I lived closer I would always get my car serviced there. More