Gallatin Chrysler Dodge Jeep Ram - Service Center

Very nice surprise! New to area. Stopped into service department to check on getting remote key replaced. Talked to Michael. Had some recalls also. Michael got me right i New to area. Stopped into service department to check on getting remote key replaced. Talked to Michael. Had some recalls also. Michael got me right in which I wasn’t expecting, fixed the recalls, and had my new key waiting for me after a very short wait. Thank you Michael, you made my day. Absolutely the greatest customer service! 5 Star!! More

Experience I have alway had a great experience. Everyone so nice very knowledgeable fast to take care of customer Daniel Mason is very knowledgeable had answers I have alway had a great experience. Everyone so nice very knowledgeable fast to take care of customer Daniel Mason is very knowledgeable had answers for all questions we had More

Leader of the pack! Jimmy Carter is one of those mechanics that you search the better part of your life to find...and once you meet him and experience his knowledge and a Jimmy Carter is one of those mechanics that you search the better part of your life to find...and once you meet him and experience his knowledge and autocraft...you will thank me and be greatful you met him. He has assisted me and my truck for 15 years now. I purchased my vehicle at Miracle Dodge in 2004 and Jimmy knows it inside and out! He is the very best. Miracle Dodge is so fortunate to have him! Thanks once again my friend Jimmy! More

Horrible service department Went to this dealer with one issue and they created a million more. I wouldn’t trust this place to put air in my tires Went to this dealer with one issue and they created a million more. I wouldn’t trust this place to put air in my tires More

Service???? To start with, when my truck was towed in they told me it wasn't there, they couldn't find it. They never called to tell me when they did find it. T To start with, when my truck was towed in they told me it wasn't there, they couldn't find it. They never called to tell me when they did find it. They have had my truck for a MONTH now and I can't get anyone to call me back. I have to call them to find out what's going on with it. Worse experience ever, not returning. More

No part for recall We had an appointment, for a recall, to get our 2004 Jeep Liberty fixed. Got there at time of appt. and was told they didn’t have the part, no one cal We had an appointment, for a recall, to get our 2004 Jeep Liberty fixed. Got there at time of appt. and was told they didn’t have the part, no one called, was 50 miles round trip to dealer, We were told another person was told the same thing that morning. Asked to see the service manager and was told a new girl made the appointment, guess she didn’t know how to use the phone to cancel the appointment. Told service manager would report this when I was asked to review service. He said “it is what it is” and they would call when the part came in..Got a call about three weeks later and had Jeep fixed in a timely manner. J.H. More

Dont go here Went in to get est. on my dodge 2500 ram diesel 70.000 mile EGR Drew in service dept wrote on paper it would be 1195.00 plus tax .told him i would h Went in to get est. on my dodge 2500 ram diesel 70.000 mile EGR Drew in service dept wrote on paper it would be 1195.00 plus tax .told him i would hold off and research it. Called Rockie Williams got a price 596.00 plus tax..This is not my first time Drew in service has robbed me after finding pricing on other thing i have done there..they are crooks I will not be back. More

Lana in service was rude I took my car in for a recall and a recall only but they kept trying to pry diag out of me for something that had already been fixed. Then when I made I took my car in for a recall and a recall only but they kept trying to pry diag out of me for something that had already been fixed. Then when I made it clear I was there for the safety recall they said they would get me back. Two hours later my car still had not moved and they didn’t seem to care. More