Gallatin Chrysler Dodge Jeep Ram - Service Center

I had my 16 year old son take his Dodge Challenger for there for his very first oil change. His car only had 5,000 miles on it. My son left the dealership and not long after called me to tell me the chec there for his very first oil change. His car only had 5,000 miles on it. My son left the dealership and not long after called me to tell me the check engine light had come in. I told him that he needed to take it back to the dealership. A few minutes later he called me back to tell me that his car was smoking. I told him to pull over immediately. I called the dealership and the gave me the number to call a tow truck. I had my Dad meet my son to check on him and all the oil was gone out of the car. The car was towed back to the dealership. I spoke with the service manager to find out that the o-ring has been left out. The had to refill with all new oil, put a new filter in and an o-ring. This should have never happened. If you can’t trust your local dealership for a simple oil change then why should you trust them for anything else. The service manager was very nice and apologized, but again, this should not have happened. Basically, a brand new car, the very first oil change, the car only had 5,000 miles on it and they almost let the motor get blown! I’m thankful my teenager had enough sense to call me. More

Very nice. Very quick service . They took my gladiator right in and write out. Everyone was super nice at the dealership. Also everyone was very nice to my dog as well he rides with me in the gladiator ev right in and write out. Everyone was super nice at the dealership. Also everyone was very nice to my dog as well he rides with me in the gladiator everywhere we go. First time at the dealership made me feel like xxxx. More

She the best if she were to leave all the people I know that go to her would follow her to that new dealership or service dept. that go to her would follow her to that new dealership or service dept. More

Great Job in Service - Treated Like Family !!!! I have been regularly having my Jeep and my Ram truck serviced at Miracle , Brandy in the service is GREAT !!!! I do feel like part of the family !!! I have been regularly having my Jeep and my Ram truck serviced at Miracle , Brandy in the service is GREAT !!!! I do feel like part of the family !!! I can call her on her cell and she will go way above and beyond to make sure I am treated right , Fast Friendly and Top Notch :-) Thanks Red More

Unmatched customer service! I was treated like family from the moment I walked in the door. All employees were extremely courteous and professional. Desiree Dorris in particular, went well beyond the sco from the moment I walked in the door. All employees were extremely courteous and professional. Desiree Dorris in particular, went well beyond the scope of her job to ensure I was taken care of and updated every step of the way. Her customer service alone will make me a return customer for life. In a society with declining customer service, it was refreshing to see company that is doing such a great job! Thank you Miracle Dodge and thank you Desiree! More

Excellent Service My Service Advisor, Stevie Clark addressed all of my needs with excellent service and exceeded my expectations! I would recommend her and this Service My Service Advisor, Stevie Clark addressed all of my needs with excellent service and exceeded my expectations! I would recommend her and this Service Department for any service one might need. She fully explained everything done during this visit and what I need during my next visit. More

Really like the service at this dealership. I always take my Jeep here for maintenance and repairs. The repair staff is always friendly and efficient. my Jeep here for maintenance and repairs. The repair staff is always friendly and efficient. More

Best customer service They got me in without an appointment for oil change without a long wait time. Always a pleasant staff to deal with. Will continue to utilize this ser They got me in without an appointment for oil change without a long wait time. Always a pleasant staff to deal with. Will continue to utilize this service department More

Customer Service I was on vacation when my Wrangler needed an oil change and tire rotation and was very uneasy about a dealer I had never been to after bad experiences I was on vacation when my Wrangler needed an oil change and tire rotation and was very uneasy about a dealer I had never been to after bad experiences in Fla. Well I walked in was greeted by a nice young lady and asked what I needed I proceeded to tell her she told me the wait time and directed us to the waiting room. They had fresh coffee and granola bars and the place was spotless. Before I knew it everything was done she came and got us and we were off. I am impressed at the service advisers are all women except one and they are extremely friendly. I have been driving Jeeps for the past 44 years and this is the best service I had ever had on vacation this dealership lives up to its name MIRACLE they are outstanding. If I lived in Tenn I would use them all the time since we are a Jeep Household and service like this is very rare. More

Best ever service Brandy and the entire staff were professional and performed everything correctly the first time to breathe new life into my tired old Jeep. Thank yo Brandy and the entire staff were professional and performed everything correctly the first time to breathe new life into my tired old Jeep. Thank you. More