Gallatin Chrysler Dodge Jeep Ram - Service Center

Attempted to have my 2005 Crossfire diagnosed for a no start issue. Made two appointments with the service department. Had to rent a truck and auto hauler to get Crossfire to dealership, a round trip of o start issue. Made two appointments with the service department. Had to rent a truck and auto hauler to get Crossfire to dealership, a round trip of over 100 miles. Arrived at dealership and informed service that I had arrived with the car. The service people acted strange and spoke to one another in whispers. A service person then went out and took mileage and vin number from Crossfire. Then walked me around their service lot seeking a place for me to unload the car. We then walked back into the service reception area and the same service person informed me that they did not work on Crossfires because they did not have the technology to do so. The same service person proceeded to tell me that I would have to take the car to a Mercedes dealer another 100 away, round trip. I have never experienced such unprofessional and deceptive service. At no point during the multiple calls to make the appointment reservation, did anyone ever mention that Miracle Chrysler did not work on Chrysler Crossfires. They obviously do not employ mechanics who can diagnose a modern combustion engine with electronic ignition, merely computer technicians who can only perform work as instructed by a computer. I am selling the car and will never own another Chrysler, Jeep, nor Dodge. This experienced cost me $350 in rentals, gas, and late penalties because of Miracle Chrysler in Gallatin, TN. More

Set up an appointment for recall snd service on 1/27/23 at 8 am. Arrived early and was told my vehicle would be ready at lunchtime. Arrived to pick up my vehicle at 1:15 pm and was told they had not even s at 8 am. Arrived early and was told my vehicle would be ready at lunchtime. Arrived to pick up my vehicle at 1:15 pm and was told they had not even started. I was extremely disappointed and will not return to this dealership. More

The worst place to go in the area to purchase a vehicle. Ten days after i purchase my vehicle the checkin engine light came on. After taking it in and waiting over a week trying to get updates the only call Ten days after i purchase my vehicle the checkin engine light came on. After taking it in and waiting over a week trying to get updates the only call I got was them telling me I was going to have to pay $1700. To get it fixed. I just bought a $27000 vehicle and you would think they might take care of their customers. That shows you what kind of people they are More

My parents are on Social Security Their van is the only transporation to get around Miracle Chrysler service shop has done something to the raditer on the van under the hood Please has charged my parents $ transporation to get around Miracle Chrysler service shop has done something to the raditer on the van under the hood Please has charged my parents $900.00 to get the van fix They do not have no money to pay their bills can not buy no food etc. Plus can not celebrate Christmas at all The service advisor keept smiling at my mother and I about the raditer on the 2010 Chysler town and country We left Miracle place heading down 109 south the van raditer went out on the highway in Mt. Juliet, TN at a church 7175 Fellowship church.I called 911 to get the van off the road This is a true Please have the General manager call me at 615 530-8344 ASAP! about this matter My dad and my husband looked under the hood Miracle shop done something under the hood to caused my mother and I to get broke down right before Thanksgiving we could not celebrate Thanksgiving at all Did not get home until 10:00 P.M. How would you fell about this to take care the seniors about this is not right at all! You need to talk to the empolyees about this matter. Since the $900.00 to fix the van out of my parents pockets I we will celebrate Christmas day at the homeless shelter no money for food or gifts this year!!!!!!!!!! Please call me at 615 530-8344 email pricelucille794@gmail.com Very un happy customer of Miracle Dodge also after we left they ran the check thru the bank on the same day something was rotten in Denmark. General manager needs to looking to this We could not celebrate thanksgiving at all!!!!!!!! More

My experience with Jeep Miracle exceeded my expectations. My new vehicle broke down while I was visiting Tennessee from my homestate MI. Brandy and Mario went above and beyond to make this a smooth and quick My new vehicle broke down while I was visiting Tennessee from my homestate MI. Brandy and Mario went above and beyond to make this a smooth and quick ordeal for me. I had never dealt with this issue before, especially with a new vehicle. For the amount of work that had to be done with my truck, Jeep Miracle expedited the parts and service work and had my truck back to me in MI within a short timespan. I work as an insurance agent in MI and I will be recommending my hundreds of customers to Jeep for any future purchases and will advise them of the great job they did. Thanks again to Brandy, Mario, and the team at Jeep Miracle!!!! You guys rock!!!! God Bless More

I have been working with a different Dodge Dealership from September 2021 until July 2022 . They had my 2018 Dodge Durango just about every other week. They never could fix it, so I called Miracle Dodg from September 2021 until July 2022 . They had my 2018 Dodge Durango just about every other week. They never could fix it, so I called Miracle Dodge for a second opinion. They had my dodge FIXED yes FIXED in less than a week. I was so amazed. I will never take my baby to anyone else ever again. Miracle Dodge truly is a Miracle worker!!!! Mario was my Service manager and he was amazing. Be sure to ask for him, he will make sure you are taken care of!! More

I want to say thank You so much to folks at Miracle Dodge for fixing something that was broke on their end.We are only human and things happen.They jumped on it and fixed the situation.I gotta admit,if this for fixing something that was broke on their end.We are only human and things happen.They jumped on it and fixed the situation.I gotta admit,if this wasn’t made right,I have down business with other Dodge dealerships in surrounding counties and don’t want to deal with them,just Miracle.I’ve bought 2 cars and have done business with Miracle off and on for 12 years.I love walking in and seeing Brandi face.Everyone that meets her for 1st time will have a friend for life.Folks in parts are good and customer service too.Lots of same faces in sale dept over the years but gotta thank Larry Starratt,once he got involved,it got fixed immediately!This a weight off my mind.This has Ment a lot to me.I can’t say enough thank you’s More

I want to thank Brandy Perry for getting my car serviced. she does a great job every time I come in for service. Thanks Brandy! she does a great job every time I come in for service. Thanks Brandy! More

Brandy and Ben did a great job on my truck ! !! I am very happy with how it came out ..... THANK YOU !!!!! !! I am very happy with how it came out ..... THANK YOU !!!!! More

Best Dealership! From Sales to Service they are amazing!! My salesman Robert was awesome & i just had my first service done on my Jeep & it was fast & efficient! High From Sales to Service they are amazing!! My salesman Robert was awesome & i just had my first service done on my Jeep & it was fast & efficient! Highly recommend Miracle! More