Gallatin Chrysler Dodge Jeep Ram - Service Center

A good experience Chose this dealership specifically for its rating. Vernon and Shawn in service were professional and helpful in all communication, and in answering qu Chose this dealership specifically for its rating. Vernon and Shawn in service were professional and helpful in all communication, and in answering questions, and Donna Reed was friendly and courteous at checkout. It was definitely worth the drive. Thank you for great customer service! More

Those Whom Truely Care. I was headed to college and stopped to get a small bite to eat before the long college hours then all of a sudden I hear a big pop and thought someone I was headed to college and stopped to get a small bite to eat before the long college hours then all of a sudden I hear a big pop and thought someone hit me. Looked all around and no one near by, turns out it was my fan which had broken off and plowed right into my radiator. I call Mr. Vernon Ousley and explained my problem and he took care of it. He is the kindest and most genuine person when it comes to getting our vehicles fixed. He makes sure that what needs to get done is done. Thank you Mr. Ousley for your honesty. Because of you I will not have to doubt that my car will be worked on properly. We need more people like you because that is what brings customers in. Knowing that their vehicle is in good hands and that we are not getting the run around. Thank you for always being kind and a professional pleasant person. Also thank you Mrs. Donna Reed for all your kindness as well. It is always great to see a smile from our cashier as well. It shows you took the time to care. Sincerely, A. York More

They went the extra mile to figure out my issue. I had an issue with my gear column. It seemed as though there was nothing wrong but went the extra mile to figure out what the problem was and fixed i I had an issue with my gear column. It seemed as though there was nothing wrong but went the extra mile to figure out what the problem was and fixed it. Thank you Ken! More

Service- Vernon Ousley the service King I have purchased two vehicles from Miracle and I drive over twenty miles to take my Journey for service. As long as Vernon is working in service I wil I have purchased two vehicles from Miracle and I drive over twenty miles to take my Journey for service. As long as Vernon is working in service I will continue to take the drive. He makes sure that all of his customers are treated fairly and are completed satisfied before you leave. In fact if you are interested in buying a car tell them that you want Vernon to sell you the car. He will make sure that you get a good rate and fair price. CRTurner Satisfied customer More

Excellent Service on Dodge RAM Thought I knew the cause of electrical problem but their diagnosis nailed the real trouble. They quoted a reasonable price and fixed it in one day (h Thought I knew the cause of electrical problem but their diagnosis nailed the real trouble. They quoted a reasonable price and fixed it in one day (had to order parts). Miracle rented me a nice car for $25 so I could go back home to south Nashville. They phoned next day to say part was late but they would be finished by late afternoon. I arrived about 15 minutes after their office closing time of 6 pm due to horrible traffic on I-65 N, but several Miracle employees were working late and got me checked out - "service with a smile". So - QUALITY SERVICE and PLEASANT CAPABLE STAFF - it really is a miracle! More

New Dart The ones my husband and I worked with were very helpful, Not pushy. Great experience . Love my new car. I had only went to get an oil change in my adv The ones my husband and I worked with were very helpful, Not pushy. Great experience . Love my new car. I had only went to get an oil change in my advenger and asked a few questions and drove off leaving my old car More

Great Experience! I purchased a '14 Dodge Challenger R/T last year and had an excellent experience with Chris Austin in Finance. I have that car serviced at Miracle, a I purchased a '14 Dodge Challenger R/T last year and had an excellent experience with Chris Austin in Finance. I have that car serviced at Miracle, as well as an '07 Dodge Magnum R/T. Having owned a number of Mercedes, Infinitis and Hondas, I can say, without hesitation, that my customer service experience at Miracle has far exceeded what I received at the other dealers combined. Robbie, Vernon and their technicians always ensure that my vehicles are well maintained and make me feel welcomed every time I drive in. I would recommend Miracle for Sales and Service in a heartbeat! Mike M. More

Not Bad, But Not Impressed Hi, I had an oil change and tire rotation done today (11/15/2014) at Miracle Chrysler in Gallatin. The staff there was very friendly, however for Hi, I had an oil change and tire rotation done today (11/15/2014) at Miracle Chrysler in Gallatin. The staff there was very friendly, however for routine service, the end experience left me unimpressed. My vehicle was returned to me with the tire (low) sensor on. I went back to the service representative, and he kindly indicated that it would just take time for the pressure to build back up and for the sensor to go off. While he is correct in some regard, that was not the issue. The tires were low to begin with and he kindly dismissed my concern. Well, by the end of the day, it was still on and I had to make an extra stop and fill the tires myself. The sensor is now off. It was very inconvenient. I also noticed the valve cap to two of my tires were missing. Again, nothing critical, it was just sloppy work and little irritating. Lastly, from a customer experience perspective, after spending $80 dollars and waiting 45 minutes, it would be nice if the dealership would run the vehicle through the wash quick once they are done with their work on it. Simple courtesy. Thank you, -Brian More

looking for the zing! first let me say this is a first class place, its clean, neat, and it sparkles. The sales teams are quick and friendly. all is as it should be here. S first let me say this is a first class place, its clean, neat, and it sparkles. The sales teams are quick and friendly. all is as it should be here. Service..... these folks are very attentive especially Jimmy carter I do trust him as he has been there since they were across from the elementary school on north water. other than the sign which is standard (service)so are they. in other terms average. There is no zing the something special is not there that makes them outshine anyone else. you can go anywhere and get the same thing. It would be nice to have the front seat car mats cleaned out. or the windshield cleaned or a quick outside wash, something that will put them ahead of the line. EXAMP. I picked up my truck which they had parked in the back( not a problem) but while trying to get the truck up to the service exit they got mud on the truck., all on the rear of the truck. They could have just washed it off with the hose. what I received was " "I'm not use to the automatic on the column I was looking for the shifter on the floor.". No mention of the mud on the tires or the side of the truck. No zing not average. Price for repairs.... I can't see how retired folks can afford to fix their cars? Sorry here , competitive pricing? I can not see where the transmission would total ABOUT 5 K. Re-manufactured. Jasper or original. 3yrs. or 30,000 miles. I know they have to make money nothing wrong with that but warranty is exact as another service but at a less price. I have always recommended this dealership it has been very good, especially to me but if they want their customers to return over and over for service work they will need to compete to keep their customers and add some ZING. I was very disappointed. 12/10/14 just returned from picking up my truck. my second opinion saved me thousands. my problem was dirty cables and connections which make my transmission shift to get a higher rpm and charge the batteries. More