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Gallatin Chrysler Dodge Jeep Ram - Service Center

Gallatin, TN

4.4
226 Reviews

226 Reviews of Gallatin Chrysler Dodge Jeep Ram - Service Center

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May 31, 2025

Service manager couldn’t be bothered to return a call after 3 messages were left. Dealership changed owners and new owners won’t honor the lifetime powertrain warranty from the previous owner. More

by sillymom22-shop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Collin Gregory
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Gallatin Chrysler Dodge Jeep Ram responded

I'm sorry to hear about the communication issues and warranty concerns you've experienced. We strive for seamless transitions during ownership changes, so it's disappointing to learn we've fallen short here. Please reach out directly so we can address your situation more thoroughly and find a resolution that works for you. Thank you, Austin Janco - Service Manager - austin.j@gallatincdjr.com

May 31, 2025

The service department is still great, but since the new ownership the sales department is not great. Nothing like it used to be under the Gavin management. Like I said the service department is still great More

by SCOLEY@NCTC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Gallatin Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback with us. We're glad to hear that the service department, especially Collin, continues to meet your expectations at Gallatin Chrysler Dodge Jeep Ram. We appreciate your input on the sales department and will take it into consideration as we strive to improve under new ownership.

May 30, 2025

Outstanding job! Very helpful. Had a maintenance package I had questions with and they were able to assist. More

by mattblake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy Perry
Jun 04, 2025 -

Gallatin Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with us! We're glad to hear our team at Gallatin Chrysler Dodge Jeep Ram was able to assist with your maintenance package questions. We appreciate the feedback and are here if you need anything else!

May 28, 2025

Morgan in service was great to work with. She helped manage some vehicle issues we were having with a recently purchased used car. More

by Travsmit99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Moncivaiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Gallatin Chrysler Dodge Jeep Ram responded

We're delighted to hear that Morgan provided excellent service and helped resolve your vehicle issues at Gallatin Chrysler Dodge Jeep Ram. Thank you for sharing your experience with us!

May 27, 2025

Needed an oil change for my Ram. Scheduling was easy, I was first in line, was out in less than an hour. Only complaint was I had found a coupon on their website to discount the pr More

by nsvlbimmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Moncivaiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Darrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Parr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025

Angela did a great job ,personal service and very professional .she represents the dealer very well More

by amspipe84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Darrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Gallatin Chrysler Dodge Jeep Ram responded

Thanks for the kind words for Angela. She is an asset to the Gallatin Chrysler Dodge Jeep Ram team!

May 24, 2025

Angela was a pleasure to work with she was very knowledgeable I look forward to working through her in the future. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Darrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025

Service department is friendly and very helpful! I really enjoy working with Angela to get things done on my truck! Jeremiah is always great, too. More

by BML
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Darrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremiah - Service
May 22, 2025 -

Gallatin Chrysler Dodge Jeep Ram responded

Thank you for your kind words. We are happy that you enjoyed working with Angela and Jeremiah. We are proud to have them on Team CDJR. Thank you for your business.

May 19, 2025

The service experience was the absolute worst I’ve ever had at any place. I was quoted wrong pricing. I was told my service would take two hours and it ended up being seven. I feel I was lied to about seve More

by caymasrep1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Collin
May 22, 2025 -

Gallatin Chrysler Dodge Jeep Ram responded

I apologize for the experience that you have had at our dealership. Please give us a call so we can make sure everything is correct and resolve this for you if it is not. 615-452-2792 ext2299 ask for Charlie.

May 19, 2025

Good service and work completed as promised. Timely and effective. Good communication and the repair was correct More

by Tmyronb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
May 19, 2025 -

Gallatin Chrysler Dodge Jeep Ram responded

Thank you so much for the kind words. We appreciate you and your business.

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