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Gallatin Chrysler Dodge Jeep Ram
Gallatin, TN
1,052 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,052 reviews
August 30, 2023
This was the best car buying I’ve ever had. Everyone involved was fantastic! I will recommend this dealership in the future. I had no buyers remorse for the first time in my life. Everyone involved was fantastic! I will recommend this dealership in the future. I had no buyers remorse for the first time in my life. More
by ERICHARDSON39
Verified Customer
August 25, 2023
The team was great to work with through the deal. Manny was great during the sale and the finance/paperwork process was streamlined and excellent! Manny was great during the sale and the finance/paperwork process was streamlined and excellent! More
by KL
August 24, 2023
Customer oriented. Service department is the best. Sales process easy and not time consuming as most. Service department is the best. Sales process easy and not time consuming as most. More
by rachelpmc
Employees Worked With
Other Employees :
Jim Perry, Donna Carter
August 22, 2023
Communication from the service department is non-existent and the attitude when you do speak to someone is like they're doing the customer a favor talking to them. Scheduled a service appointment for several and the attitude when you do speak to someone is like they're doing the customer a favor talking to them. Scheduled a service appointment for several factory recalls on a 2022 Ram 2500, for 0900am on 8/21. Was called at 1600 on 8/21 and they stated their tech had left for the day at 1500 due to family emergency, but that they'd call me in the morning with an ETA. At 1000am on 8/22 I called service department (since noone had called me as promised) and was transferred to appointment line, they said they'd track down an ETA and have somoene call me. At 1400 on 8/22 I called back (since noone had called me) and was told they were tracking down an ETA but did not have one. As a business owner myself, I understand things happen and delays are part of the world we live in, but communication is an easy solution to many problems. As a customer, I just needed to know how to plan my day without this vehicle. We buy multiple new trucks every year, and I will certainly not spend any additional money at this dealership for this reason. More
by Jeff
Employees Worked With
Service Manager
August 21, 2023
Bought a 2016 dodge ram 2500. From salesman, Cody. Dropped it off to my house. Empty tank of gas and filthy called him after the first time I drove it told him the transmission sh From salesman, Cody. Dropped it off to my house. Empty tank of gas and filthy called him after the first time I drove it told him the transmission shifted funny he said it’s because it’s a big truck. Transmission went out to days later after they tried to get me to pay $13,000 they finally foot to the bill when I said I didn’t want the truck anymore before the transmission went out. I hope they scanner up and more than five codes came up and was told don’t worry that’s OK, they sold me the truck with all the emissions deleted which is illegal in the state of Tennessee. The truck had a bad tune and I had to spend $800 to get it to run correctly the truck at a pre-existing lift. They sold me the platinum plus warranty, which was void due to the truck having a pre-existing left and all emissions deleted. But they still sold it to me anyways. Truck has been in the shop more than it has been driven in the last five months. Tried to call back and everyone passes the buck. Talk to sales manager. Troy who said he would call me back. Never returned my phone call or my message from today. Truck is currently sitting on usable due to all ball joints, tire rods, and wheel hub failure, which happened within 3000 miles of driving besides the transmission going out this place is a rip off the people do not care about anything, but selling your vehicle no matter what condition. Due to being ignored, I filed a complaint with the Tennessee motor vehicle commission and have retained a lawyer. I’m sure this isn’t the first time they’ve done this and I’m sure it won’t be the last. But it’s not going to be me. More
by jameyno78
August 19, 2023
I had a wonderful experience with the dealership and the salesman and also the financial manager. It was a good experience throughout all the process. Thank y’all very much. salesman and also the financial manager. It was a good experience throughout all the process. Thank y’all very much. More
by sheilahyde156
August 12, 2023
Cody Sims was our sales agent, and he was wonderful! ! As were all the associates that helped us. ! As were all the associates that helped us. More
by brubog21
August 10, 2023
Braden is the best salesman ever! ! This is the second Jeep I have bought through Braden and I will be back to purchase more with him ! This is the second Jeep I have bought through Braden and I will be back to purchase more with him More
by jeffevans314
August 02, 2023
I bought the Ram Promaster sight unseen and Mike Oleri was very helpful in this process. Thanks Mike for all your help and patience. was very helpful in this process. Thanks Mike for all your help and patience. More
by zgsuffolk
July 31, 2023
Jorge was very polite and helpful with getting the deal done. Thank you for your help! done. Thank you for your help! More
by tinawilson895
